Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,629 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with purchase. Arrived quite quickly. Only problem was, leg broken on one of the chairs, but after a phone call to Customer Services (spoke with an extremely helpful lady) this was replaced and sent to me very promptly Angela London”

Helpful Report

Posted 5 years ago

“Very good customer service. I ordered a set and one chair was broken. Not only they would replace the broken chair but also change the whole order. Amazing customer service. Thank you”

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Posted 5 years ago

“Quality product at an affordable price. Very pleased and would recommend.”

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Posted 5 years ago

“Received the item and it was damaged, a replacement was sent out and was also damaged. Its been over a month since original order and I'm still awaiting a resolution, without the item I originally ordered.”

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Posted 5 years ago

“My Benches arrived very quickly and are lovely...solid...well made....excellent....Highly recommend this company,”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Product was broken when it arrived. New part was send but took two weeks to arrive. This also arrived in poor condition so complained and have yet to receive a reply after a week.”

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Posted 5 years ago

“The product was very good quality and excellent value for money. Delivery was quick and well handled”

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Posted 5 years ago

“Very bad service as more than 30 working days passed yet not received my order. Now I'm told it MIGHT take another 14 to 28 days from 17th of August and today it's 16th of August.”

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Posted 5 years ago

“The garden bench I ordered arrived sooner than I expected, the quality was excellent and it was easy to assemble.”

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Posted 5 years ago

“Good service recommended”

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Posted 5 years ago

“Good product at great price”

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Posted 5 years ago

“We bought the Palram Sierra 3 x 3m patio cover in grey. Expected delivery 4th August ie 4 weeks delivery so we were really pleased when we had notification that it was to be delivered a week early. It was delivered well packaged by 2 very pleasant delivery men. No complaints at all and when we came to erect the instructions were very clear and the erection went very well. All in all a very satisfactory experience. I would add that this item was for sale at Amazon and at Wayfair for over £150 more!! Thank goodness we shopped around, we would definitely check out Garden Street before making any future purchases.”

Helpful Report

Posted 5 years ago

“Asking for a review and still haven't even received our shed after nearly 5 weeks??The only way to contact them is through email when you call it says they can't accept your call. I would not use this company again as communication is very limited. I understand that things are slower at the moment. They have apologised and Said they will be in touch with a date but Iam still waiting.”

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Posted 5 years ago

“Even through this difficult time we are all going through, emails were answered and delivery was spot on definitely would recommend...”

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Posted 5 years ago

“Service and delivery was excellent and would shop with this company again with no problems”

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Posted 5 years ago

“Excellent, professional service”

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Posted 5 years ago

“Once the item we wanted was in stock we were contacted straight away, the delivery was planned and the goods received within 1 week as scheduled. Really pleased with the efficient service and will use Garden Street again.”

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Posted 5 years ago

“Excellent service, free delivery, arrived within 7 days. Will definitely buy from Garden Street again.”

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Posted 5 years ago

“very good service and price”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,629 reviews