Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really good customer service. I did order palaram olympia canopy from them .There was some issue with the loose panels and water leakage.They keep saying they are waiting from manufacturer for my issue.its almost more than 6 weeks but no any solution so far.I would not recommend this company to anyone.very unsatisfied with thier services and handling the complain.”

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Posted 1 year ago

“1st class service chairs came well packaged and quickly.”

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Posted 1 year ago

“I bought a beautiful bistro set and it is looks stunning in my garden. I am absolutely thrilled with it. Delivery was quick and nice and early and I can't praise the delivery team enough, they were very polite and helpful. Excellent experience all round. Thank you”

Garden Street 5 star review on 14th June 2024

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Posted 1 year ago

“Purchased the Rowlinson Arbour . Delivery was quick, with good delivery driver update on day of time for drop .Driver was helpful with unloading. All round a good experience.Paul”

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Posted 1 year ago

“Company were lovely to deal with. Furniture is very good .”

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Posted 1 year ago

“The site was easy to navigate and order from . Didn't have to contact the order was delivered quickly”

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Posted 1 year ago

“Swing Bench - we purchased a three seat wooden swing bench from Garden Street. The order process was very easy and we were kept updated on delivery. The seat came partially constructed and the instructions made it very easy to put it all together. The delivery company were very helpful and all in all a great purchase.”

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Posted 1 year ago

“Ordered a parasol pergola online as it was the best price at the time of searching. We were well updated on delivery and the delivery man took the package into the back garden garage for us which was most useful. The pergola itself was a bit tricky to erect due to size and number of people needed. I think the packaging could have been better/stronger as a few bars that slot over other bars with a seal were so tight that a few bends on the bars had to be straightened out for it to fit. I think the square hollow tubes could have done with some plastic covers to protect them better and stop them going out of shape. The other negative is common with flat packs the some of the Allen key screw heads were soft when fixing it together. Overall for the price we seem to have a reasonably sturdy pergola which covers most of the patio and the parasol is easy to open, close and tuck up when not in use.”

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Posted 1 year ago

“Excellent product, delivered on time.”

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Posted 1 year ago

“Top quality item. Study,well made log store. Arrived when expected”

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Posted 1 year ago

“Easy to order. The only downside was not getting much information regarding delivery. Had to phone for information . Got a delivery date and time slot for two days later. Delivered in the time slot and put up in place in the garden, which we were not expecting. Excellent addition to the garden. Would recommend Garden Street.”

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Posted 1 year ago

“Very happy with this bbq server well made sturdy item very practical would buy again / recommend to anyone”

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Posted 1 year ago

“The Arbour was easy to assemble, but needed some extra struts to stabilise the sideways wobble.”

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Posted 1 year ago

“Paid for for next day delivery yesterday morning for BBQ cover, went in to account to track at 3pm today and order says awaiting picking. Customer Support non-existent. Waited 10 minutes listening to please hold to speak to an advisor your wait is 10 minutes and then was directed to a voicemail. Automated hold call also directs customers to live chat for instant access to advisors, please let me know if anyone else has been able to find that function as i couldn't! Received email to say order has been sent but they will cancel as per my request and that phone lines are down (sounds like hasn't been sent). I can accept an issue with phone line but what is better is that i am directed to call to discuss on the line that is allegedly down or to use the non-existent chat function! Wish i paid more heed to the negative reviews.”

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Posted 1 year ago

“Delivery was longer than expected - but arrived ok. Annoying to leave a pallet on the street and not closer to property/in garden but luckily I had the time to remove everything. Product itself was great :)”

Garden Street 4 star review on 5th June 2024

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Posted 1 year ago

“There were some issues with delivery. I waited home all day Friday and called in the evening to be told that thay had been "flat out" so would Saturday be ok? I said yes and waited in all day Saturday and mid-afternoon called the delivery company to be told their driver was off sick. It eventually arrived on Monday and was deposited in my driveway but nobody had warned how extremely heavy it is - we need to get it into the back garden. e called a buiilder friend who is well used to big jobs but we could only move some of the heaviest components a few feet! We are still trying to work out how we will be able to get it all assembled in the desired location. Hoping it will work well once assembled!”

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Posted 1 year ago

“Dreadful company to deal with, ordered a shed on 30/3/24 on a 5-10 day delivery. Hadn’t heard anything re delivery from GS, so chased after 9 days and was told the item was out of stock, but nobody from GS had the decency to contact me to advise of this. I was told that stock was expected 16/4 so shed would be delivered to me shortly after this date, again no communication or delivery. Was told due to peak season earliest delivery would now be 2nd May, yet again heard nothing about delivery by 1st May, chased again and was told that 2nd May was only a provisional date and they couldn’t actually deliver until Monday 6th May. Communication and customer service was appalling, couldn’t get through on the telephone so had to email every time - would not recommend or use this company again!”

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Posted 1 year ago

“Terrible ,, ordering service is useless”

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Posted 1 year ago

“great company”

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Posted 1 year ago

“Great product. Arrived in perfect condition on the date specified. Very happy”

Garden Street 5 star review on 2nd June 2024

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Posted 1 year ago

Garden Street is rated 4.2 based on 7,488 reviews