Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Hartman set of garden furniture a few days ago. It arrived promptly this morning in good condition and was extremely well packed. Assembly was straightforward and I am extremely happy with the quality of the product and also the promptness of delivery. Now enjoying a G&T on my patio (sadly no sun!) Garden Street - Thank you!”

Helpful Report

Posted 11 months ago

“Looking for garden sofa suite. As had garden furniture from Garden Street before, called at the showroom at Crewe. Person was unhelpful and rude - had no time for us and told us to visit the website. Will not be visiting again.”

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Posted 11 months ago

“£35 for delivery?? I was going to buy a small portable BBQ, was pleased with price and delivery, but then discovered delivery charges were £30 (standard) and £35 next day. So I’ve decided to go with another retailer. But unpleasant surprises like this are why people buy from Amazon.”

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Posted 11 months ago

“Haven’t heard a word about my delivery and it’s been over the 7 working days was promised to hear back but tone silent. Feel like they’ve just took my money and ran”

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Posted 11 months ago

“Great price when compared to other outlets and quick delivery. Highly recommended.”

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Posted 11 months ago

“Quick delivery, products were safely packed to prevent damage and product was of the expected high quality.”

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Posted 11 months ago

“Great service ,delivery driver very helpful and quick delivery, many thanks”

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Posted 11 months ago

“Poor customer service, slow to respond and inept when they did.”

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Posted 11 months ago

“i called the company as thought received wrong summerhouse as size looked wrong they were not the friendliest to say the leastat this point just asked me to check and send pics etc however all was fine found the missing piece of flooring HOWEVER had an issue with a piece of bead then which was warped and consequently caused a piece of glass to shatter when trying to put in However i called rowlingston who made the summerhouse drect AS MY CONVERSATION WITH COMPANY WAS DISSAPPOINTING BUT ROWLINSON were brillliant and very appologetic and sent me out some replacement glass !!!! thankyou ROWLINSON”

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Posted 11 months ago

“Great item, took time to make but worth it at the end”

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Posted 11 months ago

“Absolutely brilliant customer service. I can't fault this business at all in their dealings with customers. It is easy to contact them, they are very responsive and sorted out a problem I had very quickly (caused by me ordering the wrong item). I was able to return it and was refunded very speedily. I was very impressed and recommend them”

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Posted 11 months ago

“Clear comms, good price and quickly fixed a problem.”

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Posted 11 months ago

“Great product, excellent service”

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Posted 11 months ago

“I first saw the Turin Bistro Set in a local garden centre and having found it comfortable and just perfect for our little patio, I set about looking on line to see if I could find it cheaper elsewhere. Bingo! Garden Street offered a £55 saving and free delivery meant I saved a whopping £71 overall. With minimum assembly for the table legs, we are absolutely delighted with our purchase, price, and swift delivery time.”

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Posted 11 months ago

“We were very impressed with the quality of Hartman patio set. The lazy Susan didn't arrive with the package but Garden Street soon rectified that.”

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Posted 11 months ago

“Garden street where ok it’s the company that supplied the BBQ to them it was damaged and all they said was he’s a bag of coal for the inconvenience just be careful when buying from them it was a stone BBq which cost a lot of money”

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Posted 11 months ago

“Great sturdy furniture that came ready built.”

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Posted 11 months ago

“This canopy is brilliant! Such a great finish and easy to assemble. We are thrilled!”

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Posted 11 months ago

“I purchased a Churnett Valley Cottage 3 seater arbour in March of this year and unfortunately due to the inclement weather and other reasons I had to store the item. I recently erected the arbour and found to my dismay that the centre strut of the rear back panel was not attached at either the side or the back and was only secured by one side screw. I had to carry our repairs before I could carry on with the construction. Clearly wherever Garden Street ordered the item from didn't have a quality control team. The actual delivery of the product had no problems and arrived as stated.”

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Posted 11 months ago

“Excellent product delivered promptly, well packaged and looks amazing”

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Posted 11 months ago

Garden Street is rated 4.2 based on 7,488 reviews