Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price I found for my lean-to pergola and delivery was very fast. All in all, very pleased.”

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Posted 10 months ago

“Delivery was very prompt and the item was packaged very well for transportation. Very pleased with my new bbq”

Garden Street 5 star review on 28th July 2024

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Posted 10 months ago

“Good quality bistro set, very happy with it. Was delivered promptly.”

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Posted 10 months ago

“Very helpful when ordering a stone bbq”

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Posted 10 months ago

“Good Relaxing Solid Swing Slightly spoiled by minor damage and delivery was a day later than courier arranged. Takes 1ltr of furnature oil to cover all surfaces. Which it tells you to do. I added cover under roof to keep water & sun off, Also fitted rubber feet to the legs so it does not soak up water & bought cushions & made a couple of foot stools. Overall Very Pleased & It Won't Go Rusty.”

Garden Street 4 star review on 28th July 2024

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Posted 10 months ago

“So pleased with my garden set.Worth every penny well made very heavy very thick wood”

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Posted 10 months ago

“Purchased a really nice wooden bin store. Process was really easy and product arrived as quickly as expected. Price was competitive. The courier was fantastic; good communication and so helpful. Went above and beyond to put it in the right place as it was a bit heavy for me to move. Can’t fault the service at all!”

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Posted 10 months ago

“Excellent customer service, very sturdy Lutyens style garden bench. Thanks”

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Posted 10 months ago

“Good product just as advertised, speedy delivery. Definitely recommend”

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Posted 10 months ago

“Fabulous furniture, delivery driver was so helpful and the one time I had a question the response was almost instantaneous. Would definitely use again”

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Posted 10 months ago

“Hopeless firm don't touch them. Delivery after many emails eventually arrived . No answer to communication.”

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Posted 10 months ago

“Found what we wanted at a great price. It was delivered on time and the quality was excellent.”

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Posted 10 months ago

“I bought the 2 seater Churnet Valley ergonomic benches because they where the most robust and strong looking in comparison to other types of benches. Also, the fact they are tanalised, giving them an extra long life, was the main advantage for me. So far I'm very happy with my purchase.”

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Posted 10 months ago

“Quick delivery and item as described”

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Posted 10 months ago

“The product is great. I love the new table. The downfall was the delivery. There was an email from Garden Street to say it has been passed onto the courier. I had no contact from the courier at all as was expected to be advised of the delivery. When I returned from 4 days away it had arrived. Thankfully a friend was staying at the house so let them in.”

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Posted 10 months ago

““Ask for a Review” popped up in my inbox, wasn’t going to write a review initially as was so disappointed, but seeing as you’ve promoted me I’ll leave a review! Well unfortunately we didn’t get the greenhouse we ordered through Garden Street due to multiple “let downs”. We were promised multiple delivery dates and again and again nothing was delivered. I made contact with the company that make the greenhouse, as Garden Shed appears to be a broker for them and this company were absolutely awful. Firstly told that they had forgotten to load the item so wasn’t delivered and then multiple other dates. In the end after wasting my time and some holidays as I had to be in the property to ensure no issues I decided to cancel. When I cancelled the order Garden street were very apologetic and had said they’d had other cancellations of orders as the supplier was having courier issues. I appreciate the issues businesses sometimes have and also appreciate this isn’t really Garden Streets problem, but if people communicate with customer's in an open and honest manner, they’ll tend to be more understanding. This whole incident was such a shame as the green house did look fantastic and we were totally disappointed by the issue. Hopefully Garden Street will feedback to the greenhouse suppliers as their issues are affecting Garden Streets reputation. Finally can I make this clear that Garden Street were very good from there perspective but my gripe is with the builder.”

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Posted 10 months ago

“Well made,and very easy to assemble.”

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Posted 10 months ago

“Good price, careful delivery. Happy purchase”

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Posted 10 months ago

“Great communication from dispatch. Offered available dates and kept informed along the way. Good company to deal with.”

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Posted 10 months ago

“No instructions - poor quality goods and would only accept a return if I pain for the courier. Would definitely not recommend.”

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Posted 10 months ago

Garden Street is rated 4.2 based on 7,488 reviews