Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't waste money on next day delivery, came 3 days later and still charged higher postage rate!!!! Did try to cancel order when cover never arrived and site showed that item had still not been picked but told would need to refuse it on delivery, no tracking as wasn't showing as dispatched so couldn't cancel, customer service was useless and I was away for a few days hence stupidly paying for next day delivery. Ended up having to have someone come to collect large parcel from doorstep, glad i had ring doorbell to know when it was delivered but no chance to refuse as parcel was just left in plain view, one press of bell and driver was at van by time i connected to doorbell. Would not use again!!!!!”

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Posted 9 months ago

“No problems delivered promptly, the only thing, we didn’t know the day they were delivering.”

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Posted 9 months ago

“Top quality products snd service”

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Posted 9 months ago

“Garden furniture arrived promptly, well wrapped and in perfect condition. Assembled in minutes and looks well on our patio.”

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Posted 10 months ago

“Delighted with the very competitive price, ease of ordering, prompt delivery schedule and the helpful driver of the white van. Well done team.”

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Posted 10 months ago

“Avoid, been waiting for a month for delivery . Have contacted several times to be lied to repeatedly that goods are out for delivery. I only wish I could award zero stars. Avoid at all costs.”

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Posted 10 months ago

“Product delivered promptly. Well packaged. Excellent patio table set.”

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Posted 10 months ago

“Order elsewhere! Constant delays (6 weeks and still not arrived), lack of communication, very difficult to speak to someone on the phone and told I receive updates by close of play on a few occasions and they never arrived. Promised 48-hour delivery, but didn't arrive on said day. Told to expect an update by 6 pm that evening and again it never arrived. Admittedly some customer services reps were helpful via the live chat, but this was mixed and they had no knowledge of where the stock was and blamed the supplier. Never had an experience like it, save yourself the hassle and order elsewhere.”

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Posted 10 months ago

“No interest in after purchase service from their product which I purchased via Amazon. Rubbish quality, broke within one week. Would not recommend”

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Posted 10 months ago

“I would use this company again as they delivered my table and chairs efficiently, and when there was a problem (due to Kettler not Garden Street) they dealt with the matter extremely well.”

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Posted 10 months ago

“we are thrilled to bits with our Arbour great quality great price lob=ve it all our friends love it very comfortable”

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Posted 10 months ago

“It’s not as solid as expected it feels a bit flimsy and not very square. A split in one of the doors has begun to form about a month after building it.”

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Posted 10 months ago

“We placed an order - delivery specified 7-15 working days. After 11 days I called to see if there was an update. The gentleman I spoke to was very unhelpful and said nothing could be done until after the 15 days, he suggested sending an email to request an update, which I did. I have now been informed that there was and IT error and our item had not been picked. In total 19 days delivery for a single gate!!!”

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Posted 10 months ago

“Excellent service good price and arrived on time”

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Posted 10 months ago

“Excellent service. Had a few issues with delivery as we live on a main road and have a driveway so it took 2 goes to get it delivered. The second delivery driver was great though and didn’t bother about holding traffic up for 10 minutes. He did say he’d delivered to worse places.”

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Posted 10 months ago

“Size of garden box was not as advertised Made me pay return price even though their advert was inaccurate. They said it was my change of mind. The collection by them was cancelled 5 times which ment refund was over a month and I had waited in for 3 of the dates”

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Posted 10 months ago

“An excellent company to deal with. Keen pricing and quick delivery, carrier keeps you updated regarding the delivery.”

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Posted 10 months ago

“Really pleased with the quality of my triple bin store. Assembly is relatively easy with basic tools. Perhaps 3 top handles could be an improvement in future designs so that one opens the lids with a bit of support. Would recommend.”

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Posted 10 months ago

“Great product Fantastic service”

Garden Street 5 star review on 29th July 2024

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Posted 10 months ago

“I received my Garden seat which came on a well packed pallet which was secured well, I knew this arbour seat was good quality because I’ve got another one and the construction is top quality material.”

Garden Street 5 star review on 28th July 2024

Helpful Report

Posted 10 months ago

Garden Street is rated 4.2 based on 7,488 reviews