Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,399 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 19th April 2025

403

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service came on time in good condition polite delivery. Great price compared to other sites would recommend”

Helpful Report

Posted 10 months ago

“Really good choice on the website for what I wanted and great prices too. Good communication all the way through to delivery . Smooth delivery and all parts inc screws etc all delivered. Would definitely recommend and will use again”

Helpful Report

Posted 10 months ago

“We bought a Rowlinson Dartmouth Swing Seat from Garden Street (who were offering the best price on this seat). Unfortunately the quality of the Rowlinson kit fell far short of what we were expecting but Garden Street was very helpful in obtaining replacements for the many faulty parts in the kit. We would happily buy again from Garden Street as their customer service was excellent.”

Helpful Report

Posted 10 months ago

“The bin storage arrived in stupid quick time like three days. Very well packaged and a great delivery company updating me all the time and placed it where i wanted it . You will need some assistance at times when assembling and basic tools which must include a drill. A few more guide holes would have been useful. Easy to follow instructions and good solid quality wood. Very happy with everything,a great company. .”

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Posted 10 months ago

“Excellent service. Kept me updated as to when my order would arrive after import.”

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Posted 10 months ago

“Excellent! So happy with our new garden swing seat. Delivery was within 14 days, no problems at all. I didn’t need to contact customer service as everything was in order. The quality of the wood is excellent, fully treated. It was a two person job to assemble, but the installation video was really useful. Would highly recommend Garden Street. Will be ordering from the Company again.”

Garden Street 5 star review on 22nd June 2024

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Posted 10 months ago

“Excellent quality and service, thank you.”

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Posted 10 months ago

“Great quality!”

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Posted 10 months ago

“Would definitely use this company and their products again gd price and very gd product.”

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Posted 10 months ago

“Firstly, the price was unbeatable anywhere else for the specific product we wanted. After delivery, we had a missing item and 1 damaged chair. I contacted Garden Street by phone and greeted by a lovely lady who requested photos of the damaged chair to get it rectified. I emailed the details and within 3 days was informed that a replacement would be on its way. The missing item came promptly and the replacement chair followed soon after. Excellent customer service, really happy with the quality product. Would definitely recommend to others.”

Helpful Report

Posted 10 months ago

“Very prompt service. Excellent product.”

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Posted 10 months ago

“Not really good customer service. I did order palaram olympia canopy from them .There was some issue with the loose panels and water leakage.They keep saying they are waiting from manufacturer for my issue.its almost more than 6 weeks but no any solution so far.I would not recommend this company to anyone.very unsatisfied with thier services and handling the complain.”

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Posted 10 months ago

“1st class service chairs came well packaged and quickly.”

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Posted 10 months ago

“I bought a beautiful bistro set and it is looks stunning in my garden. I am absolutely thrilled with it. Delivery was quick and nice and early and I can't praise the delivery team enough, they were very polite and helpful. Excellent experience all round. Thank you”

Garden Street 5 star review on 14th June 2024

Helpful Report

Posted 10 months ago

“Purchased the Rowlinson Arbour . Delivery was quick, with good delivery driver update on day of time for drop .Driver was helpful with unloading. All round a good experience.Paul”

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Posted 10 months ago

“Company were lovely to deal with. Furniture is very good .”

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Posted 10 months ago

“The site was easy to navigate and order from . Didn't have to contact the order was delivered quickly”

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Posted 10 months ago

“Swing Bench - we purchased a three seat wooden swing bench from Garden Street. The order process was very easy and we were kept updated on delivery. The seat came partially constructed and the instructions made it very easy to put it all together. The delivery company were very helpful and all in all a great purchase.”

Helpful Report

Posted 10 months ago

“Ordered a parasol pergola online as it was the best price at the time of searching. We were well updated on delivery and the delivery man took the package into the back garden garage for us which was most useful. The pergola itself was a bit tricky to erect due to size and number of people needed. I think the packaging could have been better/stronger as a few bars that slot over other bars with a seal were so tight that a few bends on the bars had to be straightened out for it to fit. I think the square hollow tubes could have done with some plastic covers to protect them better and stop them going out of shape. The other negative is common with flat packs the some of the Allen key screw heads were soft when fixing it together. Overall for the price we seem to have a reasonably sturdy pergola which covers most of the patio and the parasol is easy to open, close and tuck up when not in use.”

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Posted 10 months ago

“Excellent product, delivered on time.”

Helpful Report

Posted 10 months ago

Garden Street is rated 4.2 based on 7,399 reviews