Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,629 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good, ordered and delivered within 5 days. Will use again or recommend them Jamie”

Helpful Report

Posted 5 years ago

“Ordered online which is something I don't really like doing but was easy to do and furniture arrived on time/early - 2 pieces - just a little disappointed that cover for bench isn't scheduled to arrive until November as we've had so much rain but was aware that this would be the case. Love the patio set and bench.”

Helpful Report

Posted 5 years ago

“As of today 31st August 15.35hrs l have not received the said item”

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Posted 5 years ago

“I don't have words for this company. They took my order then, after a delay of four weeks they told me that there was a 'stock allocation issue' and I would have to wait another nearly three months for it to arrive. Meantime they had sent me a request to review the non-arrived product from the non-delivering company. Shortly thereafter I got the 'stock allocation issue' message and so I cancelled. Here we are, a week after I cancel and they send me ANOTHER email asking me to review the company. It seemed like they really wanted a review. So here it is: one star. Good luck, Garden Street. You did ask for this review.”

Helpful Report

Posted 5 years ago

“Took 8 weeks to arrive with no proactive communication from Garden Street. I had to write numerous emails to find out what was going on. When the delivery finally arrived it is slightly damaged and not great quality. I would avoid”

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Posted 5 years ago

“The garden bench arrived VERY promptly. I can't say how easy it was to put together, as I got someone else to do it for me; but it's a beautiful bench and very comfortable. Good price, too.”

Helpful Report

Posted 5 years ago

“Well we ordered a fire pit at the time a pre-order which was due to take 3 weeks. Two weeks later we were told it won’t be in till October/November time. Very poor and they should have said up front item not available.”

Helpful Report

Posted 5 years ago

“Possibly not their fault but they use DX as couriers. Bad mistake. First of all they only delivered part 1 of 2 of a self build arbour. When this was pointed out it took 2 weeks to rectify. Partly because Garden street were slow to respond and the TWICE, yes TWICE DX lost the part even though it was showing on their system. They need to control their suppliers/couriers, hence 2 stars.”

Helpful Report

Posted 5 years ago

“Prompt delivery. Yet to unpack and put up gazebo.”

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Posted 5 years ago

“The Skylight Anthracite Pent 4x6 shed I bought was delivered on time and everything, screws, parts etc were there and even though it had to be put up in quite a wind we managed to do it. Plus even with the horrendous winds we've had since it's still in place. So I'm looking forward to no more painting etc each year. Can certainly recommend it and yes you do need 2 people to put it together but neither needs to be a weight lifter!”

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Posted 5 years ago

“Upright cold frame. - his was a gift to my sister for her 60th birthday. She was delighted with it.”

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Posted 5 years ago

“nice product. fast delivery. I recommend this company”

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Posted 5 years ago

“Not fitted as yet but happy with customer service”

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Posted 5 years ago

“Bought two planters as a gift, they look excellent good quality, delivery was very fast and they were straightforward to assemble I am told.”

Helpful Report

Posted 5 years ago

“Very disappointed, received my summer house over two weeks ago, it came with a part missing, 2 weeks later still not had the missing part. Won’t be making a purchase from you in the future😡”

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Posted 5 years ago

“Great product at a great price, very happy with the Greenhouse.”

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Posted 5 years ago

“Web site good Communication not so good I know we have all had challenges at work but I felt you could give updateS on arrival of already late items especially with today’s level of communications”

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Posted 5 years ago

“Great product. Was out of stock when I originally tried to order so set up an alert. Ordered as soon as I received the alert and was delivered propmtly.”

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Posted 5 years ago

“The Palram skylight shed was delivered promptly and was very easy to assemble with two people, even on a semi breezy day. The shed stands up to the weather well and looks great, and we value the skylight as we can see everything even in poor light. I would recommend this shed and suggest you go for as big as you can afford.”

Helpful Report

Posted 5 years ago

“Very good service and delivery was excellent. Was told 14-28 days delivery and was delivered in 7 days. Very good value for money”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,629 reviews