Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,629 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and product”

Helpful Report

Posted 5 years ago

“Service was average - had to chase garden street after waiting two weeks for delivery only to be told that they had problems with their supplier. The article when it came was of OK quality apart from the fixing bolts which were insufficient to hold the canopy on the wall and had to be substituted for a more robust alternative from Screwfix”

Helpful Report

Posted 5 years ago

“Ordered a bench from Garden Street, order dispatched and reached us very promptly, bench is of good quality, good value for money, easy to put together but as instructed, you do need two people and to follow the instructions, very happy with the service and product”

Helpful Report

Posted 5 years ago

“Cannot really write a review yet, as have not installed the product, but have given it a four star rating for the service I received. Should you require an accurate rating I would be happy to oblige in the future. Regards”

Helpful Report

Posted 5 years ago

“Cant get hold of them for love nor money by phone or email, still havent had my item and still no idea when its arriving! Would love to know though!”

Helpful Report

Posted 5 years ago

“Item arrived 2 days after order which was great. Item as described and at a good price. Would definitely use Garden Street again.”

Helpful Report

Posted 5 years ago

“Very quick delivery”

Helpful Report

Posted 5 years ago

“Took over a month from ordering. 93 screws, bolts did not fit. Would spend more next time and buy one alreadg assembled. Took 6 hours, not good. Looks nice now assembled. Husband suffers with back and legs pain so verg stressful”

Helpful Report

Posted 5 years ago

“My shed Is not due for delivery until October/November hence the four star review. The order process and email service will get five stars.”

Helpful Report

Posted 5 years ago

“Tom at Garden Street 10/10 Excellent. I am still waiting for my situation to be resolved following the fact that the order was sent out early despite specifically having requested it not to be. Only 1/2 the order has arrived, goodness knows where the rest is and when that will be delivered. I do hope I might find out what is happening in the coming week.”

Helpful Report

Posted 5 years ago

“Excellent service. My order arrived on time and in good condition. Would use this service again and recommend to a friend.”

Helpful Report

Posted 5 years ago

“Mum and Dad are really pleased with the bench we bought them for their Golden Wedding! Really easy to fit together and really comfy to sit on. It did take a while to come back in to stock (production was suspended due to Covid) but once we ordered it arrived really quickly. It’s just what we were looking for, the perfect spot for lunch or morning coffee!”

Helpful Report

Posted 5 years ago

“Ordered an item over a month ago to find out last week that the item had actually been misplaced and was now out of stock until the end of this month. Still selling on the website although I know to 7 to 14 days delivery isn't possible as they're out of stock. Service could be managed much better if your site was up to date and you kept in contact with customers to update them on their order, unfortunately I had to chase to find out the above. On a plus note I was offered a refund and it was processed quickly.”

Helpful Report

Posted 5 years ago

“We purchased the Rowlinson Kashmir Arbour from Garden Street which was delivered very quickly. It was fairly straight forward to put together and now takes pride of place on our patio. The quality of the item is very good and up to date, we've had no issues (Just need a bit more sunshine!)”

Garden Street 5 star review on 4th September 2020

Helpful Report

Posted 5 years ago

“Ordered a garden planter . We had two already but wanted a third and Garden Street was the best buy. Other sights added ridiculous delivery price to the cost. Will consider Garden Street again if we need anything.”

Helpful Report

Posted 5 years ago

“Prompt delivery following placing of order. Good solid pproduct.”

Helpful Report

Posted 5 years ago

“A total disaster. Twice postponed the delivery date for lack of stock. Incomprehensible messages not indicating when delivery would be possible. finally I cancelled the order as offered by them. Then they delivered the item and refused to refund. By this time I had ordered the same door canopy from another supplier so now I have two.”

Helpful Report

Posted 5 years ago

“Really pleased with Garden Street. Benches were delivered quickly and were so easy to assemble. I purchased these for the grounds where I live and will be back to buy two more next year.”

Helpful Report

Posted 5 years ago

“Order wasn’t picked up as out of stock but when ordered website said in stock. Registered for online access but then could never login. Tried numerous password resets but couple of days before received email!! Still waiting for order......”

Helpful Report

Posted 5 years ago

“So far very pleased with our furniture”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,629 reviews