Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,549 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a salt spreader on 7th Jan but first phoned and asked if they definitely had one in stock -yes 3-5 days . Move on to Jan 28th i,ve had to get a refund as they now say it may have got lost in the post-unacceptable.”

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Posted 4 years ago

“Wasted my time ordering a bed, to only to told once I’d contacted them numerous time the order could not be fulfilled.”

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Posted 4 years ago

“Unable to deliver to Northern Ireland yet accepted my post code in their checker”

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Posted 4 years ago

“Am still to receive the goods I ordered and paid for on November 7th have emailed several times and am getting nowhere. Would never buy again from and beginning to think I’ve been scammed out of £210. Terrible.”

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Posted 4 years ago

“I still have not received my order!”

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Posted 4 years ago

“Very Poor- Did not receive item and were left to chase for a refund.”

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Posted 4 years ago

“Did not recieve my items”

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Posted 4 years ago

“In an update to the below; I finally received the missing part, which arrived all correct. However, when I built the bin store, I discovered the doors are either warped or the incorrect size as the left one doesn't close! Email garden street, with photos and asked to be compensated for this. "No.. We'll send another door" They now expect me to wait home for a 5th time between 0800-1800 with no offer of compensation. Compete joke of a company! Have opened a PayPal resolution and hope they will step in. I’m unable to give an accurate review of the bin store as following three deliveries, I am still not in possession of all the parts, therefore I’m am basing my one star review in the customer service received from garden street. I was advised I would be contacted by the courier to arrange a delivery time. I wasn’t. Luckily I was home when delivery No 1. arrived but I rejected this as it was visibly damaged through the inadequate packaging. The delivery driver stated this is a frequent occurrence. I was then informed a replacement would be sent (7-10 days delivery time) I was again told I would be contacted by the courier. I was not; I was simply told it would be arriving with less than 24hrs notice. I waited in 0800-1600 for this and when I opened the packaging, guess what? Another damaged part as well as two missing parts! Third time lucky and no contact from the courier whatsoever and returned home to find a package front and center in my doorstep. No attempt to conceal it, no attempt to leave with neighbors. You’d think after two previous delivery attempts, someone would quality control the package this time. Wrong. One of the replacement items is inexplicably the wrong size! I am still awaiting the correct part, with the usual 7-10 days delivery wait. I complained via email and asked to be compensated for the amount of time I’ve had to give in order to wait home for delivery of this item but my request clearly doesn’t even appear suitable for a reply as it’s been completely ignored. Instead, I received a one line email saying sorry. I can comfortably say I wouldn’t recommend buying from Garden Street to my worst enemy, and judging by the other negative reviews on google, it’s a wonder they’re still trading.”

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Posted 4 years ago

“Horrendous experience. Avoid”

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Posted 4 years ago

“Appalling customer service. Ordered product over two months ago and having contacted them I was told goods were in their warehouse awaiting despatch, but received no email confirmation of a time slot. Do not waste your time and money, only if you want disappointment and frustration.”

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Posted 4 years ago

“Absolutely shocking customer service. We ordered a shed, it was late so called to find out why, all they could tell me was there was a delivery problem from the suppliers. Then they cancelled our order even though we didn’t ask for it to be cancelled. Would not recommend this company to anyone!”

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Posted 4 years ago

“Ordered in stock reality out of stock still no date on restock”

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Posted 4 years ago

“I have only given one star as not an option to give NONE! Dreadful company, terrible customer service, delivery chased continually over promised timescales to learn item is out of stock, they are so used to this so no apology! Avoid at all costs”

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Posted 4 years ago

“I've been hounded to write a review but the item I bought hasn't even arrived yet. Sorry, but how poor is that?”

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Posted 4 years ago

“We ordered a bike store and were told it was 6-8 week delivery. After 8 weeks I emailed and they said there had been a delay and it would be another 2 weeks. After 2 further weeks I emailed again and was told it would be the following week and I’m still waiting. Appalling customer service, in future I would advise them to be honest with customers rather than make promises they don’t keep. Would never order anything from them again. Hoping there’s no delay in getting a full refund from them.”

Helpful Report

Posted 4 years ago

“Ordered shed in July now arrived in October after me constantly chasing, no call from them just tell me someone will call back and no one does. No compensation no good will gesture absolute joke of a company”

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Posted 4 years ago

“Terrible company awful customer service one of the worst ever had that just don’t care about the customer”

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Posted 4 years ago

“I have already done this, but as I still haven't received the goods and still don't know when they are coming, how can I write a sensible review, come on, get you're act together and don't send out such requests until a couple of weeks after delivery, probably a month in the case of such items as Carports”

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Posted 4 years ago

“Review this rubbish can’t wait...paid nearly£600 and it’s cost me nearly £200 to make this weatherproof All done by paid professionals I hired...it arrived and in erection roof felt was split in half and 3 glass windows broken..rain forecast...so I had to think quickly and purchase roll of feltb(their replacement arrived 3 weeks later which would have left chalet soaked) 3 panels sides and back let the rain pour in next day as the slats weren’t overlapped (sent photos) No offer to send replacements...Paid to have slats sealed ...they offered me to send back which meant demolishing it at more cost...Rubbish quality ...Horrendous experience ....costly mistake purchasing this chalet...no recourse and no constructive help...photos to prove all statements”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. You advised us of issues with your order after continuing to assemble and modify the building yourself. Whilst we were not given the opportunity to resolve for you we did advise that we could send out replacements or should the item be disassembled we could collect for a full refund. You did advise us of the parts you wished to have replaced, which we dispatched promptly to you. You advised us that you disposed of these. Whilst we apologise once again for the condition of the initial parts, we have offered assistance in order to resolve as promptly as possible. Kind Regards.

Posted 4 years ago

“Twice I have ordered products, my payment was taken, and then only when I chased up the delivery both times have I been told that the items haven't come into stock. Again.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,549 reviews