Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,549 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a summerhouse very poor standard be warned about ordering Mercia manufactured items from here very disappointed for money paid a huge amount of problems with item and customer service here and at Mercia manufacturers is appalling don’t buy from them”

Helpful Report

Posted 4 years ago

“Ordered it in February, it was showing as in stock. But a few days later we had heard nothing about delivery so I emailed them. Days later I got an email stating they should be back in stock in Late May/Early June... Delivery 2 to 3 weeks later. This is dreadfully misleading, had I known I wouldn't have ordered it.”

Helpful Report

Posted 4 years ago

“Still waiting for our product which we were told in stock in February now told we will get it in May very poor service”

Helpful Report

Posted 4 years ago

“Not got the item been delayed from 1st April to unknown date not acceptable”

Helpful Report

Posted 4 years ago

“Greenhouse / Shed combi, arrived with only one man to lift off van, so two of us had to help him. Not safe at all. No proper instructions, for this product, just put two separate instruction leaflet for both - ridiculous and very lazy None of the flat packs were numbered, more wood got delivered than it should have done, so confusing to build. None of the wood had the correct grooves to fit the windows. The top window of the greenhouse lets in water. Basically had to re-build the whole thing as nothing fitted together. Hugely disappointed.”

Helpful Report

Posted 4 years ago

“Ordered a shed which was in stock and then when notified it actually wasn’t in stock I ordered another and surprise the same happened again and now I am fighting to get my money back”

Helpful Report

Posted 4 years ago

“Having ordered and paid for a gate which was described as “available in stock” we waited three weeks before being told the day before delivery that it would not in fact be available for another 4-6 weeks. Dreadful service. Would not use again.”

Helpful Report

Posted 4 years ago

“You rejected my order so why ask how I found your service?”

Helpful Report

Posted 4 years ago

“I will give you a relevant review when I actually receive my purchase!”

Helpful Report

Posted 4 years ago

“Bought a hacienda fir pit last year its barely reconisable due to the rust avoid the cheap rubbish this company sell there after sales team are pitifull and have the book of excuses at the ready .”

Helpful Report

Posted 4 years ago

“Ordered online after 8 day, i Chased my order up. To finally be told i wouldn't get my item till may even tho it says despatched. Then i had to chase them again for a refund. Will never us again. Very poor service.”

Helpful Report

Posted 4 years ago

“Little bit confused why you would send me a survey still to receive my order. Tried to contact the company with no luck.”

Helpful Report

Posted 4 years ago

“You keep asking for a review .. why!! You canceled my order and wouldn’t send it.”

Helpful Report

Posted 4 years ago

“It’s not arrived yet”

Helpful Report

Posted 4 years ago

“Second time I have been sent a survey report and yet the product still hasnt arrived. I will considfer reviewing at that time”

Helpful Report

Posted 4 years ago

“Disappointed as it feels like a product with a significant design flaw. The doors would not close due to the design of the door locking mechanism and the doors simply being too large and binding badly. The doors and hinges have no room for regular adjustment. It has taken several hours with an angle grinder to file down nuts and parts of the door itself in order for it to just close and even now the door binds and requires extra force to close securely. It is a real shame as the shed itself looks good and the shelves inside are useful. I cannot recommend this product unless they redesign the door. Avoid this shed.”

Helpful Report

Posted 4 years ago

“Would like to give a review but we haven’t received the item yet!”

Helpful Report

Posted 4 years ago

“The lights for my propagator arrived within two days, but not much use without the propagator ordered thee weeks ago. When I Ask they say they will Let me know, then don’t. This is urgent as it is the growing season now.”

Helpful Report

Posted 4 years ago

“Ordered a tallboy on the 4th Feb box 2 of 2 arrived on Monday 8 th and was damaged so emailed and sent through 4 photos. Phoned x2 since to find out where box 1 is no response by email and therefore unable to track. Also been told replacement that is damaged will be sent out later! There were no instructions in box 2 to construct the tallboy hoping they would be in the missing box 1 . Why send out an item in 2 boxes separately ? Frustrating as this is to match a piece of furniture already purchased. Please if this cannot be resolved refund me for the tallboy.”

Helpful Report

Posted 4 years ago

“Called to check they delivered to my address before ordering was told yes no problem, so I ordered money paid in full to wait for a 8 week delivery and was happy to do so. next day email to say sorry they are not able to deliver to my address, and I would receive my money back in 5 working days not happy at all”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,549 reviews