Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order no 137594 is overdue. Please explain.”

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Posted 4 years ago

“Have not received product yet”

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Posted 4 years ago

“As of today 31st August 15.35hrs l have not received the said item”

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Posted 4 years ago

“I don't have words for this company. They took my order then, after a delay of four weeks they told me that there was a 'stock allocation issue' and I would have to wait another nearly three months for it to arrive. Meantime they had sent me a request to review the non-arrived product from the non-delivering company. Shortly thereafter I got the 'stock allocation issue' message and so I cancelled. Here we are, a week after I cancel and they send me ANOTHER email asking me to review the company. It seemed like they really wanted a review. So here it is: one star. Good luck, Garden Street. You did ask for this review.”

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Posted 4 years ago

“Took 8 weeks to arrive with no proactive communication from Garden Street. I had to write numerous emails to find out what was going on. When the delivery finally arrived it is slightly damaged and not great quality. I would avoid”

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Posted 4 years ago

“Very disappointed, received my summer house over two weeks ago, it came with a part missing, 2 weeks later still not had the missing part. Won’t be making a purchase from you in the future😡”

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Posted 4 years ago

“Item purchased was in stock, then purchased by another buyer and sent to them. No communication until chased up. Item then out of stock and waiting arrival from where ever. No updates. Chasing up again. It still is not delivered. I will never use this Company again, ever. Poor.”

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Posted 4 years ago

“There needs to be an option for no stars. Abysmal - ordered on July 7th - nothing arrived. Customer service said they would redeliver - nothing arrived. Customer service ignoring emails for over a week now. Phoned and you cannot leave a message even though it says you can. Still waiting...”

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Posted 4 years ago

“Ordered on the 21st July, still waiting on the 26th August for my delivery, no contact from the company only to write this review. Still don't know what's going on was told my delivery would be within 21 days!!!”

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Posted 4 years ago

“Very poor service and lack of Delivery date. Would like to have received confirmation during the past 5 weeks of waiting. Not even sure if the item is going to be delivered or if this is a scam.”

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Posted 4 years ago

“The item hasn’t been received & garden street have asked me for a review?!?!??!!! I’ve been waiting for delivery for a month ! What the F are garden street Playing at !”

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Posted 4 years ago

“stil waiting for gate...”

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Posted 4 years ago

“AFTER 7 WEEKS I AM STILL WAITING FOR A SIMPLE GATE...”

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Posted 4 years ago

“It appears that they will take your order without having the goods so DO NOT ORDER FROM THIS COMPANY unless you want to wait and have the hassle of chasing them up. Item took 4 weeks to arrive and was supposed to be 5-10 working days. I chased up and the only way I could get a response (as they ignored my previous email) was to raise a claim through PayPal. Complete lack of communications and I got sent courier details 27 minutes before the courier was supposed to arrive as this company never had the goods and was being shipped from a third party. Terrible service.”

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Posted 4 years ago

“Sorry, can't review at present - we have not received a delivery date let alone our order”

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Posted 4 years ago

“Terrible. Stay away.”

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Posted 4 years ago

“Paid for the product six weeks ago, with an additional shipping fee for non-mainland delivery (N Ireland). I have had no communication from Garden Street since, despite asking politely for an update regarding delivery. I fully expected and accepted any delays that might be caused by the current situation, but in this case, I am simply being ignored. This is not acceptable.”

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Posted 4 years ago

“Never buy from this company again !! No one to update on progress of delivery. The order was placed on 24 June 2020. The estimated delivery time was 14-28 days. Tried to find out the progress after 28 days. There is no one to answer phone calls. Very slow to respond emails only to give you standard reply that the delivery time is 14-28 days. It has taken nearly two months (as at 17 August 2010) and still don’t know when the order will be delivered. Totally insensitive by offering to cancel the order after I have waited such a long time. Asked for a review when I have not even receive the order. A terrible company to deal.”

Helpful Report

Posted 4 years ago

“Received the item and it was damaged, a replacement was sent out and was also damaged. Its been over a month since original order and I'm still awaiting a resolution, without the item I originally ordered.”

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Posted 4 years ago

“Very bad service as more than 30 working days passed yet not received my order. Now I'm told it MIGHT take another 14 to 28 days from 17th of August and today it's 16th of August.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,488 reviews