Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,883 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stocked an item, sold and took payment for an item that you didn’t have. Very disappointing.”

Helpful Report

Posted 6 months ago

“No customer service No one responds online chat. Phone line dont work No one replys to emails I had no tracking number to find order, then it arrived only 1 of the 2 parcels. So refused. Would not recommend this company at all. AVOID AVOID AVOID”

Helpful Report

Posted 6 months ago

“Ordered , then order got cancelled.. poor as we was reliant on it.. if you just said you couldn’t get it we could have moved on and got what we needed. It put us behind .”

Helpful Report

Posted 6 months ago

“I bought 3 packs of 4 ROWLINSON 8" LEDBURY SLAT EDGING, and they really are not worth the money, even at the discounted price of £59.99 per pack. The slats are held on to the ground spikes with staples that are near to useless. When tapping the panels into the ground the slats fall off. This happened on every panel. I have photos that I tried to attach but the review site was unable to upload them. These clearly show how the slats have come lose which resulted in me having to screw them all back in place. Really dissapointing and do not expect them to last long. I would it recommend this product.”

Helpful Report

Posted 6 months ago

“Poor customer service 3-5 working days delivery. After 9 days still waiting. No one replying to my emails with an answer. Don't waste your time and money with this company”

Helpful Report

Posted 6 months ago

“I ordered a table cover. A circle one. I was sent an oval one. I know the difference! But garden street insisted it was a circle one. Hartford’s to a circle one and an epileptic one. The package was right but the cover wasn’t! It was clear that there was a mix up. Cost £9 for ME to return it! I have used Garden Street a lot in the past. Would never use them again even if they were the cheapest. Do not deal with them if you rely on honest customer service.”

Helpful Report

Posted 8 months ago

“Delivery reasonably prompt but all flat packs arrived very wet. This had caused one panel to stick to the one under and when separating, managed to split. Quality of unit very poor. Made up from wood seconds joined together. This was all raised but following several mails it still took over a week to get a response. By then had not alternative but to continue building. Final response was that as it had been built and chickens put in it, Garden Street accept no responsibility and no refund/return now possible.”

Helpful Report

Posted 9 months ago

“Bought my 86 year old mum with alzheimers a footstool the leg fell off after putting it together for her had to glue it on as she loved it so much”

Helpful Report

Posted 10 months ago

“staff not helpful messed about on delevery would not use again”

Helpful Report

Posted 11 months ago

“We found our triple wheelie bin store very toytown,it was flimsy and we will be lucky to get a winter out of it .very poor product wouldn't use the again.”

Helpful Report

Posted 1 year ago

“Wrong item sent but they say changed mind , so had to pay postage to return . . Will not buy from here again .”

Helpful Report

Posted 1 year ago

“Service is bad late delivery after being booked, they do not want to know. DO NOT BUY FROM THEM”

Helpful Report

Posted 1 year ago

“Lies upon lies. Dont believe their website. Shocking that they blame their supplier when it was them that sold under fake info. They then asked me to provide evidence about their own website. False advertisements .... don't buy I will copy and paste this until they acknowledge what they did. I don't want anyone else to have to experience there lies .... (BTW I do know and fully appreciate garden furnishings issues are first world issues and I am lucky to have a home and garden)”

Helpful Report

Posted 1 year ago

“I have placed an order 2 times and these have both been cancelled and refunded without any contact or reason given, this has now delayed my project, tried contacting them by phone to ask why and goes straight to voicemail, no chat facility and an auto response email saying 3 days for a reply!! Shocking customer service.”

Helpful Report

Posted 1 year ago

“Confirmed they had my order and took my payment. Then on day of delivery emailed that they didn't actually have the furniture.”

Helpful Report

Posted 1 year ago

“Purchased an Alexandra Rose Reclining Chair; however, when received, it was not suitable and was not a true reflection of what was displayed on the Website. When we requested to return the chair, it was stated that we need to pay £60.00, which is almost 50% of the purchase price, and this is outrageous. I then followed up by calling the Retailer to query this and got nowhere. The returns policy needs reviewing, and the customer service is lacking. I was even refused details of a Manager or Director to speak with.”

Helpful Report

Posted 1 year ago

“Rubbish! Curt communicaton. Take it or leave it attitude. Wouldn't recommend :(”

Helpful Report

Posted 1 year ago

“Very disappointing service. Advertising free delivery to mainland UK however a cost implication if you live in the North of Scotland! Poor show again!”

Helpful Report

Posted 1 year ago

“Cover arrived within 3 days but not sure it is what I ordered . It is much bigger than the furniture despite saying it is the cover for the LG 6 seater furniture set. Very heavy, gathers water and is not easily secured. The excess material and venting allows the wind to get underneath and blow things about. Not secure - feel like I wasted £98.”

Helpful Report

Posted 1 year ago

“The pergola is very poor quality. The instructions were almost impossible to understand. One of the slats in the seat is broken! There are other defects that I haven’t the time to list.”

Helpful Report

Posted 1 year ago

Garden Street is rated 4.2 based on 7,883 reviews