Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,616 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,616 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery to our holiday home in Wales, well done”

Helpful Report

Posted 8 months ago

“Avoid this company. Unhelpful, slow at responding. Live chat makes you email and waste more time. Spent £1300 on garden furniture and a chair arrived with a leg an inch shorter than the others. It’s taken 2 weeks to tell me that the replacement will be delivered within 7 working days… as I say. Go somewhere else. Oh the delivery company they use has a different garden company on the status update emails so you feel like you don’t know who to contact for support. All round it’s poor.”

Helpful Report

Posted 8 months ago

“I'm happy with the small pebbles I ordered from garden street and I would order from them again. One minor issue I have relates to delivery, Garden Street stated that the courier would be in touch to arrange delivery with me. I got a phone call out of the blue when the lorry was outside my house and I was 20 miles away, they obviously has my number so why didn't they contact me? At least they didn't leave it kerbside like some hauliers and it was put in a sensible place close to my house.”

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Posted 8 months ago

“Purchased one ,then so pleased with .Purchased another Just as advertised. Delivery excellent Highly recommend.”

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Posted 8 months ago

“A company that knows how to look after their customers. So much choice all at amazing prices for such great quality. Ordering and delivery easy and without any worries. Communication throughout. Would recommend”

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Posted 8 months ago

“Excellent service easy to negotiate web site ordered my Victoria arbour delivered promptly by a very helpful driver I couldn't be more pleased,it's now assembled and in position in my garden and looks fabulous,many thanks Garden street”

Helpful Report

Posted 8 months ago

“Easy to assemble. Looks good with plenty of space, easy to access with lift out front. Added four turn button latches to secure lift out section, to increase seal, as location area is dusty. Very pleased with this storage unit would buy again.”

Helpful Report

Posted 8 months ago

“Would definitely use this company again”

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Posted 8 months ago

“Chose Garden street because of good write ups. All went well, good communication”

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Posted 8 months ago

“This company is a disgrace, ordered an item for an 80th birthday gift. Item came with parts missing. I have ample opportunity to send those parts out. They lied saying they had sent them and would recieved either next day or day after. No items received. Had to open dispute with PayPal. Please think twice before purchasing with this company. I informed them they would have to arrange a courier to pick item up, however they are trying to make me pay return postage, even though the issue lies with them. Item unusable and didn't send missing parts.”

Helpful Report

Posted 8 months ago

“Although the canopy size sent to me was incorrect the person at Garden Street was very helpful in arranging a return with a courier. I would be happy to shop at this company again.”

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Posted 8 months ago

“We're very pleased with our funiture and the delivery was brilliant and the sales service was brilliant to”

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Posted 8 months ago

“Good communication about order and delivery which was within a few days. Very pleased with my table and chairs and cheaper than other suppliers. I highly recommend Garden Street.”

Helpful Report

Posted 8 months ago

“Ordered a small shed that was claimed to be on a 5 to 10 working day delivery. Price was good and the spec was what we were looking for. The shed was delivered late - it took 15 working days - and there was no communication about when it would be delivered. When putting up the shed, the instructions indicated some parts that hadn't been delivered. On further inspection and trial, the instructions were incorrect, but one of the panels didn't fit. They had sent 2 LHS panels and not a LHS&RHS. We notified that the panel needed replacing and wer informed that it would be 2 days to arrive. That was 1 week ago and we are still waiting for the replacement panel to arrive.”

Helpful Report

Posted 8 months ago

“I was very disappointed to realise that there was an element of deceit from Garden Street as when I purchesed the item online, it was said to be in stock and was expcting it to delivered within 5 working days at least. However, It took me exactly 1 month to get my Gaden set delivered. Very disppointed.”

Helpful Report

Posted 8 months ago

“No communication at all for delivery. Status only showed awaiting picking. Contacted them by their online chat, as was ordered 1st April still showed awaiting picking 8th April. I was told they would contact courier and they would inform me when they heard back. This was for a birthday gift, so a little urgency would have been much appreciated. However, item did arrive at 2.45pm (there needs to be better communication with delivery) checked item over, two things. Were missing, two tubes for the fountain to be able to function and 13 screws to be able to build. I contacted online again, was told to email them with items missing in which they would investigate then send the items. Told them it was not acceptable as this was for a birthday gift and was not prepared to wait any further, it had already taken 5 working days including date of order. I Was disconnected from chat and I have had to open a case with PayPal. Customer service not good. When I emailed them, I received an automatic response which said it would take a further 1-3 days for a response. This should have been dealt with immediately in the chat, by sending the missing items asap. Not impressed and won't ever use again.”

Helpful Report

Posted 8 months ago

“Be careful what your purchase turns up on. My small two seater bistro table and chairs turned up on a huge palette, the driver would not take it away and garden Street has left me to dispose they pallet as it’s down to me apparently?? This item was so small it could’ve been boxed and sent a few weeks ago from another company. I had the same make table for 4, 4 chairs, 4 seat pads and an umbrella or boxed. NO PALLET! They were unhelpful when I contacted them about the pallet. I am a lady on my own, cannot lift it and have no vehicle big enough to dispose of it. Would no use Garden Street again for this reason”

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Posted 8 months ago

“Very quick and efficient delivery. Kept well informed on order progress”

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Posted 8 months ago

“Excellent service. A competitive price and rapid delivery.”

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Posted 9 months ago

“Good service. Communication, and price.”

Helpful Report

Posted 9 months ago

Garden Street is rated 4.2 based on 7,616 reviews