Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,398 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 19th April 2025

403

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant customer service. I can't fault this business at all in their dealings with customers. It is easy to contact them, they are very responsive and sorted out a problem I had very quickly (caused by me ordering the wrong item). I was able to return it and was refunded very speedily. I was very impressed and recommend them”

Helpful Report

Posted 9 months ago

“Clear comms, good price and quickly fixed a problem.”

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Posted 9 months ago

“Great product, excellent service”

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Posted 9 months ago

“I first saw the Turin Bistro Set in a local garden centre and having found it comfortable and just perfect for our little patio, I set about looking on line to see if I could find it cheaper elsewhere. Bingo! Garden Street offered a £55 saving and free delivery meant I saved a whopping £71 overall. With minimum assembly for the table legs, we are absolutely delighted with our purchase, price, and swift delivery time.”

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Posted 9 months ago

“We were very impressed with the quality of Hartman patio set. The lazy Susan didn't arrive with the package but Garden Street soon rectified that.”

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Posted 9 months ago

“Garden street where ok it’s the company that supplied the BBQ to them it was damaged and all they said was he’s a bag of coal for the inconvenience just be careful when buying from them it was a stone BBq which cost a lot of money”

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Posted 9 months ago

“Great sturdy furniture that came ready built.”

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Posted 10 months ago

“This canopy is brilliant! Such a great finish and easy to assemble. We are thrilled!”

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Posted 10 months ago

“I purchased a Churnett Valley Cottage 3 seater arbour in March of this year and unfortunately due to the inclement weather and other reasons I had to store the item. I recently erected the arbour and found to my dismay that the centre strut of the rear back panel was not attached at either the side or the back and was only secured by one side screw. I had to carry our repairs before I could carry on with the construction. Clearly wherever Garden Street ordered the item from didn't have a quality control team. The actual delivery of the product had no problems and arrived as stated.”

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Posted 10 months ago

“Excellent product delivered promptly, well packaged and looks amazing”

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Posted 10 months ago

“good quality ,built well.”

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Posted 10 months ago

“Excellent service and lovely furniture. Will recommend and buy from the shop in Crewe again. Many thanks”

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Posted 10 months ago

“Ordered a gate, waited until a few days after it was supposed to be delivered before contacting their customer service team. I was told it would be dispatched etc. This was either a complete lie or ignorance, which is very unpleasant either way. Waited for another couple of weeks (from their advice) which they then decided to tell me the manufacturer had a shortage and I won't get this for another month plus. Not upset about the fact that the manufacturer let them down or couldn't fulfil etc, I'm not buying from the manufacturer it is Garden Street. The customer services team lied and made me wait unnecessarily — on a promise of a delivery that never happened. They had already taken money, even though they didn't have the product nor dispatched (think you need to look at your payment process, as unnecessary refunds will be costing you money). The only positive part of the process was the refund, that was straight forward but took five days to appear through to my bank. Wouldn't recommended to anyone at all.”

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Posted 10 months ago

“Excellent set, well packaged and good communication. Only the legs to attached on table, chairs come complete. Recommended value for money.”

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Posted 10 months ago

“Excellent service and product. Looks great and very tidy”

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Posted 10 months ago

“Lovely purchase delighted with it. Delivered on Tim no complaints”

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Posted 10 months ago

“What a find only found it as husband went to get car serviced and stumbled on the Store. We both went over I loved it we paid our deposit they didn’t want anymore even though we didn’t need it delivering until July. Delivered on time lifted into our garden. It’s absolutely brilliant quality could recommend enough. Thank you .”

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Posted 10 months ago

“I have used this website on a few occasions and the communication and delivery was excellent. Delivery gentleman was very professional and helpful.Great quality products with very competitive prices.Extremely happy with Rowlinson gazebo.”

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Posted 10 months ago

“Very good, prompt service. Excellent communication throughout. Recommended the company to our daughter, who was equally impressed.”

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Posted 10 months ago

“Good service came on time in good condition polite delivery. Great price compared to other sites would recommend”

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Posted 10 months ago

Garden Street is rated 4.2 based on 7,398 reviews