Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,859 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery. Goods as per description. Price competitive.”

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Posted 7 years ago

“Bought a garden bin shed and turn around on email states 5 days. It’s now nearly been 3 weeks and still no bin shed and no response. Terrible service”

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Posted 7 years ago

Dear Elena, Thank you for your review. The item on your order was on preorder. The item returned to stock however the carriers have been unable to reach you on the number on your order to schedule your delivery. Would it be possible to advise us on an alternative number we could pass onto the carriers? We look forward to hearing from you soon. Kind Regards. GardenStreet

Posted 7 years ago

“The test of a company is how they deal with issues, everything did not go exactly to plan, however the problem was managed in a professional manner with excellent communication throughout, I can’t recommend them enough, the customer service team were fantastic. I will be using this company again and I am happy to recommend them to anyone.”

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Posted 7 years ago

“Still waiting for 2nd half of delivery which so far I've been given 3 dates for and not received item. Waiting in for this again today and just looked on tracking service to find out that driver has 6 drops before mine and expected to arrive at 3am!!! Meant to be here between 8-12pm. The service I've experienced from this company is appalling.”

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Posted 7 years ago

“Good products and arrived on time. Thanks.”

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Posted 7 years ago

“Great efficient service with good communication”

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Posted 7 years ago

“Order arrived with less than half the screws and a piece of wood missing from one back panel. Wood store was easy enough to put together, but there are no pre drilled holes, so you need drill bits as well as screw drivers.”

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Posted 7 years ago

“Great service. Garden furniture arrived on time and in spite of the parasol base being damaged, a replacement arrived very quickly. Thank you.”

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Posted 7 years ago

“We tried to order 2 sun beds and were informed they were out of stock and would we like them to inform us when more stock arrived. We said we would and received an email saying they were back in stock. We ordered and paid for two. They rang to make sure we did want two and we told them that yes we did. A week later we telephoned to check on delivery and were told the transport company would ring us. A day later we received an email saying there was a problem and no beds would be available this year. I would never never use this company!!!!!!?”

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Posted 7 years ago

“Good product had a small problem with it customer services fantastic sorted problem would recommend to anybody”

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Posted 7 years ago

“Our order of a gazebo arrived earlier than expected which is great, luckily we were in to receive it as the delivery co didn't advise on when they were coming. The instructions were difficult to read but following a call to the customer helpline at 4.30 a new set arrived by email by 8am next day. Overall very pleased with our Glendale Venice gazebo and your customer service.”

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Posted 7 years ago

“Easy to follow instructions. Shed looks great. Great communication with company on a few questions.”

Garden Street 5 star review on 11th July 2019

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Posted 7 years ago

“Would highly recommend Garden Street. Not only are their products good quality and their website easy to use, but their customer service is excellent. I called a couple of times with queries regarding my order and the customer service team went out of their way to resolve my queries.”

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Posted 7 years ago

“Very pleased with the product. We found it easy to put together and was very good value for money.”

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Posted 7 years ago

“Excellent! Special thank you to Tom for his very helpful and professional customer service.”

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Posted 7 years ago

“Have paid for the Barshed in full, and have phoned to ask where it is/when we will receive it. Had no reply and no delivery , our wedding reception at our home is in 2 weeks and we haven’t heard anything from anyone. Incredibly disappointed .”

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Posted 7 years ago

“When I ordered the item from Garden Street the delivery time was given as 1-5 working days but the item did not arrive for 11 days and this was after 2 phone calls to see where our purchase was.”

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Posted 7 years ago

“Well pleased from purchase to delivery, good work team...”

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Posted 7 years ago

“Excellent product, very easy install 3hours in total.”

Garden Street 5 star review on 9th July 2019

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Posted 7 years ago

“The gazebo I ordered is of excellent quality. It’s sturdy and well made. I hired someone to put it together, which they did very quickly, and solo. My one recommendation to the company is to provide more detailed information on the shipping procedure, as the shipping company doesn’t call to say when they are coming and you have to leave a detailed note with a parcel number if you want your package left for you. The Garden Street customer service department was excellent and answered my many questions. The delivery agency was very friendly and helpful as well during my delivery issues. We will definitely order from Garden Street again. There should be something to tell customers that you need to purchase concrete screws if needed, as they are not included in the packaging. Other than that, it’s a great experience.”

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Posted 7 years ago

Garden Street is rated 4.2 based on 7,859 reviews