Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,729 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,729 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 20th May 2026

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put an order in with this company on 23rd april to which I still have not received after spending almost a grand (which they happily took) They do not answer the phone and do not respond to emails, it’s seems you have to chase constantly to get anywhere.”

Helpful Report

Posted 5 years ago

“Garden Street has let me down badly. I ordered a garden set 6 weeks ago and parted with over £1700 only to be told (after I chased on a number of occasions) the set was no longer available. I gave them a chance to rectify their appalling customer service by offering to accept other sets but because they were a little more expensive they said no. Do not use this company, they don’t answer the phones, refuse to call and hide behind the coronavirus. They are very happy to take money upfront but have no interest in customer care. If I could have voted them zero I would have.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY My order turned up damaged - chipped, scratched and faded. I suspected that it was perhaps an ex-display product as it was in such poor condition. I immediately took photos and emailed the customer services team for a refund. I had to chase up for a reply as they initially ignored me. They said they would arrange collection. TWO MONTHS LATER, after multiple emails and phone calls , the couriers turned up - WITHOUT PHONE CALLS OR EMAILS TO ARRANGE A DATE/TIME - on the day of my grandmother's funeral - we had just got back after a stressful land emotional lockdown funeral. TWO weeks later, and I am STILL waiting for my refund. I am fed up and regret ever buying anything from this dodgy company.”

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Posted 5 years ago

“Excellent customer service even with the product being damaged, quick response and resolution. Would definitely use again. Thanks”

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Posted 5 years ago

“I ordered an item on line and it arrived within two days.”

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Posted 5 years ago

“Just what I needed. Great build quality and looks the part, well impressed! Built on my own in 2.5 hours as the wife was too busy sunbathing, however she did find time in her busy schedule to hold one side so I could add all legs (defo a 2 person job) If your looking for something well built and slick, this is defo for you! The twisting slats at the top is great for blocking or letting the sun straight through.”

Garden Street 5 star review on 6th June 2020

Helpful Report

Posted 5 years ago

“We ordered a garden arbour seat that arrived ahead of time a week or so ago but only today got around to assembling it . Took a couple of hours and was straightforward except for some missing fixings eg. only one of four connecting dowels in the pack and eight screws missing. We also had to adapt the structure a bit as there was damage to the wood in three places. The seat itself did not seem stable so we added a structural time underneath and now its fine. Having said that the arbour looks well and seems pretty robust. Three stars because of missing fixings and alterations we had to make but now eve done that its just fine.”

Helpful Report

Posted 5 years ago

“Excellent service and the quality of the planter is really incredible.Very strong beautifully finished and really exceeded my expectations.All I had to do was give it two coats of varnish and plant up.Looks fantastic and expensive. Would recommend these products to everyone. Brian West Yorkshire”

Helpful Report

Posted 5 years ago

“No communication on an order, with a delivery time of 1 to 5 days. It's day 5 and it's still showing as awaiting dispatch on the website, the phone number is an automated answering machine constantly, and nobody is responding to email. If you cannot manage orders right now, then please stop advertising goods for purchase on the website. I am now £179 down and still waiting for a response on when my Bistro set will be delivered. I am just happy I purchased on my credit card, at least I have some protection, but honestly, awful service when you purchase something on the internet and hear nothing back, when your money leaves your bank and I still have no reply or product!”

Helpful Report

Posted 5 years ago

“Very nice staff always ready to help you”

Helpful Report

Posted 5 years ago

“Excellent quick delivery of the parasol. It came quicker than expected at a good price. Can thoroughly recommend this company.”

Helpful Report

Posted 5 years ago

“It’s seems they have removed my review as I cannot see it. I want a replacement table and sofa not feet to bodge with. Still waiting for reply”

Helpful Report

Posted 5 years ago

“They have lied and lied about my order promising delivery and pretending it’s the shipping Basically have taken my money with no attempt at filling the order Beware read trust pilot I wish I had”

Helpful Report

Posted 5 years ago

“Excellent furniture, delivered on time and the guys were excellent it helping me out by taking it to the back of my property. I’m so pleased with the furniture and garden streets helpful attitude. Thank you”

Garden Street 5 star review on 3rd June 2020

Helpful Report

Posted 5 years ago

“Was happy to take almost £1000 deposit for the order, to receive an email 4 days later to say my order was cancelled as the item is no longer in stock and now a refund will take a further 3-5 days. Went back on the website to see the furniture I purchased was still showing as 'In Stock' Does not answer the phone”

Helpful Report

Posted 5 years ago

“I received the Bunbury set after one week of ordering. Brilliant. We noticed the table had a wobble straight away and contacted garden street. One foot missing and damaged tube. The next day we realised the sofa had 2 feet missing on one end. Didn’t wobble but uneven. Contacted garden street again. Each time I email I have to wait five days for a reply and it has now been 3 weeks and we still haven’t had a replacement. They want to send replacement feet now but I would have to take staples out to put feet in and one of the tubes is damaged anyway so wouldn’t be able to put anything in it. All I ask is for the table and sofa to be replaced. I didn’t pay to bodge up, I paid for a perfect set and I expect that. Still waiting for a reply for replacement.”

Helpful Report

Posted 5 years ago

“I am very pleased with the 2 planters that I bought. Easy to assemble for a diy amateur. They look expensive, excellent value for the money. Very pleased with the soil as well. Service and delivery was as promised and contact with Garden Street was courteous and helpful.”

Helpful Report

Posted 5 years ago

“My bench came in 2 days which considering the current situation is marvellous. The bench was easy to assemble on my own and is lovely and much admired. Thanks 😊”

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Posted 5 years ago

“Terrible service, aren’t accepting calls. Have waited over a month for a resolution about damaged goods.”

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Posted 5 years ago

“Products arrived damaged and late. Company has taken weeks to get back to me, keep getting an email saying they are checking with their warehouse, what are the checking? You cannot phone them. I have agreed to send back shed which had several parts damaged. Very poor customer service.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,729 reviews