Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,083 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,083 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th May 2024

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service....pleased with the product, very sturdy. Would definitely recommend. Thank you.”

Helpful Report

Posted 11 months ago

“Bought a gazebo that was delivered very quickly. Unfortunately there were some damaged parts. It took many weeks to get the replacements. I had to continually chase the matter and I never heard from the supplier unless it was in response to my contact. I must add that they did respond quite quickly to emails and phone calls but did not follow up so I was always left wondering if anything was actually happening.”

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Posted 11 months ago

“very good efficient all parts working thank you for good service”

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Posted 11 months ago

“I ordered a Hartman Bistro table with Garden Street as the offer price was exceptional and I had experienced difficulty with Gardens4Less over delivery. I checked by phone that Garden Street could deliver the item in a timely fashion. I was promised next day delivery. The Bistro table arrived on time. Garden Street staff are efficient and pleasant. I will definitely use them again. Thank you Garden Street.”

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Posted 11 months ago

“Pleasant and efficient”

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Posted 11 months ago

“Delighted with my Bistro Set - great quality, good service & really easy from ordering to delivery. Really pleased”

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Posted 11 months ago

“Exceptional customer service. Would definitely recommend.”

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Posted 1 year ago

“I was happy with the price, the quality, timing, packaging, everything in fact! Thank you very much”

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Posted 1 year ago

“Difficult one as ordering and price was great downside was delivery, no communication whatsoever and expensive gate dumped in front garden in sight of every passerby, lucky it was still there when I got home. If I was GardenStreet I would be thinking of changing courier or at least having a word with them they are losing you stars.”

Helpful Report

Posted 1 year ago

“Delivery of items was quick but little to no communication or tracking available. I did have an issue with one of the items of the order not being delivered and after a quick call with customer services a replacement item was dispatched on next day delivery. Overall I would, and have already, order from Garden street again.”

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Posted 1 year ago

“All aspects of purchase proceeded smoothly and product assembled exactly as advertised .”

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Posted 1 year ago

“Recently ordered triple bin store. Arrived promptly. Very friendly delivery man. Disappointed with aspects of this bin store. Advertised as top quality and as a solid build. It isn't. The front is very flimsy. Some of the wooden boards arrived broken or split. My husband had to replace them. Some of them weren't attached properly as the nails were sticking out. We feel that it would benefit from handles on the lids so added them ourselves. Overall it does make the garden look much tidier but it's quality doesn't match the high price tag.”

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Posted 1 year ago

“"Free mainland delivery" but apparently £99.99 to where I live in Scotland. Are you saying we're independent already?”

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Posted 1 year ago

“Ledbury slat edging could be better quality - wooden slats coming away from posts already. Only stapled in.”

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Posted 1 year ago

“Very polite, helpful staff. Prompt delivery on time quoted. Would definitely buy from again.”

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Posted 1 year ago

“Ordering easy. Delivered on time and courier service great. Great quality table get so many compliments, looks expensive but price amazing.”

Garden Street 5 star review on 2nd May 2023

Helpful Report

Posted 1 year ago

“Booking form issues”

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Posted 1 year ago

“Good product, excellent service and arrived early.”

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Posted 1 year ago

“It has been 11 days of a product that when I ordered said was in stock, I have not received it and the order still states awaiting picking, not had any contact saying it will be late and I have a load of fire wood rotting on the ground at the moment”

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Posted 1 year ago

“The delivery time was brilliant and although the quality of the bench is good the overall finish isnt”

Helpful Report

Posted 1 year ago

Garden Street is rated 4.2 based on 7,083 reviews