Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,398 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 19th April 2025

403

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopeless firm don't touch them. Delivery after many emails eventually arrived . No answer to communication.”

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Posted 9 months ago

“Found what we wanted at a great price. It was delivered on time and the quality was excellent.”

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Posted 9 months ago

“I bought the 2 seater Churnet Valley ergonomic benches because they where the most robust and strong looking in comparison to other types of benches. Also, the fact they are tanalised, giving them an extra long life, was the main advantage for me. So far I'm very happy with my purchase.”

Garden Street 5 star review on 28th July 2024

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Posted 9 months ago

“Quick delivery and item as described”

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Posted 9 months ago

“The product is great. I love the new table. The downfall was the delivery. There was an email from Garden Street to say it has been passed onto the courier. I had no contact from the courier at all as was expected to be advised of the delivery. When I returned from 4 days away it had arrived. Thankfully a friend was staying at the house so let them in.”

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Posted 9 months ago

““Ask for a Review” popped up in my inbox, wasn’t going to write a review initially as was so disappointed, but seeing as you’ve promoted me I’ll leave a review! Well unfortunately we didn’t get the greenhouse we ordered through Garden Street due to multiple “let downs”. We were promised multiple delivery dates and again and again nothing was delivered. I made contact with the company that make the greenhouse, as Garden Shed appears to be a broker for them and this company were absolutely awful. Firstly told that they had forgotten to load the item so wasn’t delivered and then multiple other dates. In the end after wasting my time and some holidays as I had to be in the property to ensure no issues I decided to cancel. When I cancelled the order Garden street were very apologetic and had said they’d had other cancellations of orders as the supplier was having courier issues. I appreciate the issues businesses sometimes have and also appreciate this isn’t really Garden Streets problem, but if people communicate with customer's in an open and honest manner, they’ll tend to be more understanding. This whole incident was such a shame as the green house did look fantastic and we were totally disappointed by the issue. Hopefully Garden Street will feedback to the greenhouse suppliers as their issues are affecting Garden Streets reputation. Finally can I make this clear that Garden Street were very good from there perspective but my gripe is with the builder.”

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Posted 9 months ago

“Well made,and very easy to assemble.”

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Posted 9 months ago

“Good price, careful delivery. Happy purchase”

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Posted 9 months ago

“Great communication from dispatch. Offered available dates and kept informed along the way. Good company to deal with.”

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Posted 9 months ago

“No instructions - poor quality goods and would only accept a return if I pain for the courier. Would definitely not recommend.”

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Posted 9 months ago

“I ordered a Hartman set of garden furniture a few days ago. It arrived promptly this morning in good condition and was extremely well packed. Assembly was straightforward and I am extremely happy with the quality of the product and also the promptness of delivery. Now enjoying a G&T on my patio (sadly no sun!) Garden Street - Thank you!”

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Posted 9 months ago

“Looking for garden sofa suite. As had garden furniture from Garden Street before, called at the showroom at Crewe. Person was unhelpful and rude - had no time for us and told us to visit the website. Will not be visiting again.”

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Posted 9 months ago

“£35 for delivery?? I was going to buy a small portable BBQ, was pleased with price and delivery, but then discovered delivery charges were £30 (standard) and £35 next day. So I’ve decided to go with another retailer. But unpleasant surprises like this are why people buy from Amazon.”

Helpful Report

Posted 9 months ago

“Haven’t heard a word about my delivery and it’s been over the 7 working days was promised to hear back but tone silent. Feel like they’ve just took my money and ran”

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Posted 9 months ago

“Great price when compared to other outlets and quick delivery. Highly recommended.”

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Posted 9 months ago

“Quick delivery, products were safely packed to prevent damage and product was of the expected high quality.”

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Posted 9 months ago

“Great service ,delivery driver very helpful and quick delivery, many thanks”

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Posted 9 months ago

“Poor customer service, slow to respond and inept when they did.”

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Posted 9 months ago

“i called the company as thought received wrong summerhouse as size looked wrong they were not the friendliest to say the leastat this point just asked me to check and send pics etc however all was fine found the missing piece of flooring HOWEVER had an issue with a piece of bead then which was warped and consequently caused a piece of glass to shatter when trying to put in However i called rowlingston who made the summerhouse drect AS MY CONVERSATION WITH COMPANY WAS DISSAPPOINTING BUT ROWLINSON were brillliant and very appologetic and sent me out some replacement glass !!!! thankyou ROWLINSON”

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Posted 9 months ago

“Great item, took time to make but worth it at the end”

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Posted 9 months ago

Garden Street is rated 4.2 based on 7,398 reviews