Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,400 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,400 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pictures are poor and misleading, especially with the wooden bin store”

Helpful Report

Posted 4 years ago

“I haven't received my order yet and it was ordered over a month ago it was a pre order and stock was expected on the 12th of Feb but I got no update at all.”

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Posted 4 years ago

“Although the quality of the product was good, the dispatch time and communication about this was poor. I had to email on each occasion to chase when the product would be in stock, receiving an acceptable explanation the first time but nothing when I chased a second time as I heard nothing about the promised second delivery date. More communication prompted by Garden Street would have made the experience more acceptable”

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Posted 4 years ago

“Took order online via the site but was then cancelled 5 days later as they would not deliver to NI. Why accept the postcode in the first place. Asked if this was a temporary Brexit-related issue but no reply.”

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Posted 4 years ago

“Unable to review as still awaiting delivery.”

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Posted 4 years ago

“I ordered some wellies for my partner for Christmas, a week after my payment and order had been accepted, I received an e mail saying my money would be returned as they were out if stock. Unfortunately this meant it was too late to order a replacement pair in time. Disappointed that the order was allowed to go through in the first place.”

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Posted 4 years ago

“lack of follow up when problem occurred”

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Posted 4 years ago

“Part 8221 missing Not easy for one person to put together Not as sturdy as I thought Please send missing part ASAP”

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Posted 4 years ago

Good Morning Thank you for your review. We are sorry to hear this arrived with a damaged part. We can see a member of the Customer Service team contacted you directly regarding this review and arranged for the replacement part to be sent out to you. We are glad to see that this has been resolved, however, if you have any queries then please do not hesitate to contact us and our apologies for any inconvenience caused. Kind Regards GardenStreet

Posted 4 years ago

“Telephoned on 25th November 2020 in advance of ordering to check stock availability as the item was for a Christmas and was advised delivery within 10 working days. Placed the order online and received an email a few days later advising delivery wouldn't be until the end of February 2021. My refund was received promptly and the staff were courteous but I would not buy from them again.”

Helpful Report

Posted 4 years ago

“I was told I would receive the item at the start of December and had been promised a second delivery attempt, the phone never happened. Had to ask for a refund on many occasions. Poor customer service and there were no apologies. I will be going elsewhere to buy the storage box. It’s a shame I didn’t want to support a large retailer, but The Garden Street will not receiving my money in future”

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Posted 4 years ago

“Ordered a product which was in stock online, when it didn’t turn up after 14 working days (email said 10-14) I spoke to someone and was told it was out of stock and wouldn’t be in again until February!”

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Posted 4 years ago

“Very disappointed with the result of my complaint. You offered to replace the shed, which was good, but, as I explained, there was no way I could dismantle the shed and send it back to you as requested. Since then, I have received no communication from you which I find quite unacceptable. In the meantime I have been in touch with Rowlinson. They did offer to send replacement parts, but, again I would have had to employ someone to do this work for me - costing me money which I don't think I should have to pay out on a brand new shed. I hope I get a reply to this message.”

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Posted 4 years ago

“Didn’t deliver to Northern Ireland so my order was cancelled. So disappointed.”

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Posted 4 years ago

“Still waiting for missing part over 6 months now. Terrible customer service. Just not interested”

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Posted 4 years ago

“The item I bought turned out not to be in stock but it wasn't until I telephoned to find out why it hadn't been delivered that I was told this. I was disappointed.”

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Posted 4 years ago

“Order I made took a long time to arrive and was faulty with no instructions.”

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Posted 4 years ago

“We recently bought a balmoral corner arbour, disappointed to find that the roof is slated and not a complete covering. Your photograph on the website is taken at a low angle that appears to show that the roof is a complete cover. Had we known at time of purchase we would have chosen something else. Currently finding a way to construct a complete roof.”

Helpful Report

Posted 4 years ago

“Unfortunately the shed i ordered was not of the construction standard i was hoping for the cost. Many parts of the instructions did not make sense, in particular the directions of how to position the A-Frame were incorrect. The windows, cils and battons all needed cutting to size. Not what i was hoping for when i purchased.”

Helpful Report

Posted 4 years ago

“Not good I'm afraid . Not sure if it was the fault of the courier but we only got two parts of our order delivered and had to wait over a week for the final piece and to phone and remind them! ....Room for improvement me thinks ..”

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Posted 4 years ago

“Have had no communications when my green house will be artiving”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,400 reviews