Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was cancelled at 4pm the day before I had taken a day off work organised a tradesman to install my summerhouse and wanted it for a birthday celebration at the weekend all I got was sorry !”

Helpful Report

Posted 4 years ago

“I ordered my outdoor Costa from Garden Street as the league time was only two weeks according to the website. I was informed that there would be a slight delay and then heard no more. After chasing again, I was told there would be further delays due to large numbers of orders. Despite trying to get someone to give me an idea of tome frame on the delay to either days or weeks, I still cannot get an exact answer despite asking twice. In the meantime I have received several emails asking me to rate me order. Funnily enough, as I still have not received my order 6 weeks after order, the review is not good. I cannot believe that I have been repeatedly asked to rate something I have not received.”

Helpful Report

Posted 4 years ago

“Waited 4 weeks with no contact, chased by email to request update on order. They took 48 hours to reply only to tell me that I have to wait a further 3 weeks - even though the product I ordered has come into stock and you can buy on the website with 10 DAYS shipping!! Why do I have to wait 7 weeks then??”

Helpful Report

Posted 4 years ago

“Some the drilled holes were too short to receive the screws. Having a drill and the correct size bit I was able to rectify the problem. This let down an otherwise very good product.”

Helpful Report

Posted 4 years ago

“Shed slight damage not surprising as delivery men just threw it down onto paved area no email to advise of delivery they were banging on the door at 6-45am.”

Helpful Report

Posted 4 years ago

“Cupboard was damaged but we only found out when we were assembling it. It was too difficult to return and the damage was not huge so we decided to keep the cupboard. Would be wary about ordering again.”

Helpful Report

Posted 4 years ago

“Ordered a 7x5 shed ( purely cos it was the ONLY company that didn't have 10-16 week delivery) spent most of today banging in nails that they couldn't be bothered to do. Removing nails poking through the wood. Put together and there is a gap underneath, the 'windows' have dents in them! If I didn't need it in a hurry, I would have sent it back!”

Helpful Report

Posted 4 years ago

“received the goods in poor state of repair - agreed to wait for a replacement - 6 weeks later still waiting”

Helpful Report

Posted 4 years ago

“We have yet to receive our furniture”

Helpful Report

Posted 4 years ago

“Pictures are poor and misleading, especially with the wooden bin store”

Helpful Report

Posted 4 years ago

“I haven't received my order yet and it was ordered over a month ago it was a pre order and stock was expected on the 12th of Feb but I got no update at all.”

Helpful Report

Posted 4 years ago

“Although the quality of the product was good, the dispatch time and communication about this was poor. I had to email on each occasion to chase when the product would be in stock, receiving an acceptable explanation the first time but nothing when I chased a second time as I heard nothing about the promised second delivery date. More communication prompted by Garden Street would have made the experience more acceptable”

Helpful Report

Posted 4 years ago

“Took order online via the site but was then cancelled 5 days later as they would not deliver to NI. Why accept the postcode in the first place. Asked if this was a temporary Brexit-related issue but no reply.”

Helpful Report

Posted 4 years ago

“Unable to review as still awaiting delivery.”

Helpful Report

Posted 4 years ago

“I ordered some wellies for my partner for Christmas, a week after my payment and order had been accepted, I received an e mail saying my money would be returned as they were out if stock. Unfortunately this meant it was too late to order a replacement pair in time. Disappointed that the order was allowed to go through in the first place.”

Helpful Report

Posted 4 years ago

“lack of follow up when problem occurred”

Helpful Report

Posted 4 years ago

“Part 8221 missing Not easy for one person to put together Not as sturdy as I thought Please send missing part ASAP”

Helpful Report

Posted 4 years ago

Good Morning Thank you for your review. We are sorry to hear this arrived with a damaged part. We can see a member of the Customer Service team contacted you directly regarding this review and arranged for the replacement part to be sent out to you. We are glad to see that this has been resolved, however, if you have any queries then please do not hesitate to contact us and our apologies for any inconvenience caused. Kind Regards GardenStreet

Posted 4 years ago

“Telephoned on 25th November 2020 in advance of ordering to check stock availability as the item was for a Christmas and was advised delivery within 10 working days. Placed the order online and received an email a few days later advising delivery wouldn't be until the end of February 2021. My refund was received promptly and the staff were courteous but I would not buy from them again.”

Helpful Report

Posted 4 years ago

“I was told I would receive the item at the start of December and had been promised a second delivery attempt, the phone never happened. Had to ask for a refund on many occasions. Poor customer service and there were no apologies. I will be going elsewhere to buy the storage box. It’s a shame I didn’t want to support a large retailer, but The Garden Street will not receiving my money in future”

Helpful Report

Posted 4 years ago

“Ordered a product which was in stock online, when it didn’t turn up after 14 working days (email said 10-14) I spoke to someone and was told it was out of stock and wouldn’t be in again until February!”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,587 reviews