Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,084 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,084 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th May 2024

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I bought turned out not to be in stock but it wasn't until I telephoned to find out why it hadn't been delivered that I was told this. I was disappointed.”

Helpful Report

Posted 3 years ago

“Order I made took a long time to arrive and was faulty with no instructions.”

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Posted 3 years ago

“We recently bought a balmoral corner arbour, disappointed to find that the roof is slated and not a complete covering. Your photograph on the website is taken at a low angle that appears to show that the roof is a complete cover. Had we known at time of purchase we would have chosen something else. Currently finding a way to construct a complete roof.”

Helpful Report

Posted 3 years ago

“Unfortunately the shed i ordered was not of the construction standard i was hoping for the cost. Many parts of the instructions did not make sense, in particular the directions of how to position the A-Frame were incorrect. The windows, cils and battons all needed cutting to size. Not what i was hoping for when i purchased.”

Helpful Report

Posted 3 years ago

“Not good I'm afraid . Not sure if it was the fault of the courier but we only got two parts of our order delivered and had to wait over a week for the final piece and to phone and remind them! ....Room for improvement me thinks ..”

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Posted 3 years ago

“Have had no communications when my green house will be artiving”

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Posted 3 years ago

“Unfortunately, we weren't informed of a delivery date and when we returned home the arbour had been left at the front of our house, where it could have been picked up by anyone. Also, the packaging was split and nail/screws were all over the gravelled drive. We couldn't find a lot of them in the gravel and had to purchase more from our local hardware store. Very disappointed in the service :(”

Helpful Report

Posted 3 years ago

“I have sent two e mails cancelling my order without any response. I called Jake to advise him that a delivery at the end of this month is not satisfactory and that i want a refund. He told me that they are waiting for confirmation from their supplier that they have cancelled the order! Not good enough. I did not place the order with Norfolk Leisure.”

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Posted 3 years ago

“Very flimsy shed, if I realised it was like that I wouldn't of bought it.”

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Posted 3 years ago

“Still Waiting for my Furniture”

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Posted 3 years ago

“Garden St., service is nil existence, all on-line, so a survey is a joke. missing parts with product..... eg. 2 slats of the base pieces (should be 4). instructions are a joke. I also bought a mini greenhouse a few weeks back and some wood split.... just poor, these things were not cheep....., your website has an aura you are the best, far from it. shambles, I won't order from you again. John John Burns Professor of Management & Accountancy University of Exeter Business School”

Helpful Report

Posted 3 years ago

“Very disappointed with my experience. Purchased 7 weeks ago and payment was taken immediately, rather than on fulfilling the order. Nothing on the article description to say delivery would be 6-8 weeks until order confirmation was received. Still had no communication re expected delivery date which is very poor. Fortunately I do not need the gate quickly.”

Helpful Report

Posted 3 years ago

“The product was good but I paid £14.99 each for 11 fan trellis that all had price labels of £6.99 on them so I'm left feeling somewhat hard done . Delivery driver was nice enough but no notification the delivery was coming .”

Helpful Report

Posted 3 years ago

“Only half product arrived when expected . Well mistakes happen - but Garden Street do not answer phone and only promise reaction to contact in 5 days . thats not good enough . having said that - the product is good and did arrive eventually”

Helpful Report

Posted 3 years ago

“Looks good, well made, nice instructions. However, advertised as outdoor furniture you would expect that this product is waterproof. After assembling correctly and filling with shoes, it was a disappointment to fine puddles inside the cupboard after the first little bit of rain and yes, soaked shoes.”

Helpful Report

Posted 3 years ago

“Ordered 2 log stores. The delivery had to be chased, it was as if it had just been forgotten about. More frustrating was I subsequently found I could have saved £60 buying them from Toolstation. The quality of the product wasn't particularly good. Some of the nails hadn't gone into the timbers they should have which meant I had to waste time removing these and as it was quite a flimsy construction I screwed it together in places. The stores have been up for a few weeks and recent rain has confirmed they are not waterproof. The water comes through the roof all over and drips onto the logs. Have bought some roofing sheets.”

Helpful Report

Posted 3 years ago

“This is the second review I have written about Garden Street, at your request, and the reason I am doing so is because I have not received a response to my outstanding issues and I note from previous reviews that replying to customers queries appears to be a problem for Garden Street.”

Helpful Report

Posted 3 years ago

“Having received my gate, albeit later than quoted due to Covid, the additional pack of hinges/handles etc didn’t arrive with the gate, these were delivered a day later together with the gate again (as this was not able to be left on the first delivery) but the box was damaged & items missing. Apparently this is being ‘looked into’ but I have received no explanation as yet. I have since bought the items which were missing as I had arranged for the gate to be fitted. Not happy that I had to do this & that I haven’t had any further correspondence from Garden Street”

Helpful Report

Posted 3 years ago

“Item taking a very long time to arrive. No updates from company. I keep having to chase.”

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Posted 3 years ago

“Product is poorly packaged so turns up with multiple pieces broken. This also demonstrates that it is not as robust as expected. Customer service is non existent. No company should use covid as an excuse to make phone contact impossible. Problems were sorted but took weeks. I have concerns due to excessive holes and poor jointing that the cupboard will be neither sturdy or weatherproof and by the spring will be twisted out of shape.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,084 reviews