Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,084 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,084 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th May 2024

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wall shed was very poor quality however ordering and delivery was fine”

Helpful Report

Posted 3 years ago

“The delivery arrived unnanounced. Good job we were in. Goods were not in my opinion good enough for the job intended.”

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Posted 3 years ago

“Placed an order and expected delivery in 14-28 days. After not receiving item I emailed customer service and it took WEEKS for a reply! After me chasing I was informed that there was a delay and delivery would now be an additional 5 weeks! Quick to take payment but POOR customer service!”

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Posted 3 years ago

“Your asking for a review I haven’t received My gates yet or had a email to say when they will be delivered. ?”

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Posted 3 years ago

“The product is great (once it arrived). The customer service was not good. I appreciate that COVID has likely impacted this but if you can’t deliver a product in a timely manner and communicate with your customer accordingly, don’t take the order and money.”

Helpful Report

Posted 3 years ago

“Poor, took order and payment of ‘in stock’ shed which did not arrive. Chased up and was told item was out of stock. Several weeks later shed arrived unannounced and was dumped on doorstep. Need to improve communication with customers and clearly their suppliers too.”

Helpful Report

Posted 3 years ago

“Still missing parts from the Shed I purchased and not sure if they will be arriving or not. Really frustrating as spent almost £500 to get a good quality product.”

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Posted 3 years ago

“Service was average - had to chase garden street after waiting two weeks for delivery only to be told that they had problems with their supplier. The article when it came was of OK quality apart from the fixing bolts which were insufficient to hold the canopy on the wall and had to be substituted for a more robust alternative from Screwfix”

Helpful Report

Posted 3 years ago

“Cant get hold of them for love nor money by phone or email, still havent had my item and still no idea when its arriving! Would love to know though!”

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Posted 3 years ago

“Took over a month from ordering. 93 screws, bolts did not fit. Would spend more next time and buy one alreadg assembled. Took 6 hours, not good. Looks nice now assembled. Husband suffers with back and legs pain so verg stressful”

Helpful Report

Posted 3 years ago

“Tom at Garden Street 10/10 Excellent. I am still waiting for my situation to be resolved following the fact that the order was sent out early despite specifically having requested it not to be. Only 1/2 the order has arrived, goodness knows where the rest is and when that will be delivered. I do hope I might find out what is happening in the coming week.”

Helpful Report

Posted 3 years ago

“Ordered an item over a month ago to find out last week that the item had actually been misplaced and was now out of stock until the end of this month. Still selling on the website although I know to 7 to 14 days delivery isn't possible as they're out of stock. Service could be managed much better if your site was up to date and you kept in contact with customers to update them on their order, unfortunately I had to chase to find out the above. On a plus note I was offered a refund and it was processed quickly.”

Helpful Report

Posted 3 years ago

“Order wasn’t picked up as out of stock but when ordered website said in stock. Registered for online access but then could never login. Tried numerous password resets but couple of days before received email!! Still waiting for order......”

Helpful Report

Posted 3 years ago

“Cant score something that I have my received”

Helpful Report

Posted 3 years ago

“Worst customer service i've encountered in a long time. Making allowances for covid, it is excessive to wait three or four days for email responses. They won't give a number to call where spmebody actually answers. All your calls go to answerphone, then they might (if you are lucky) call you back from a witheld number. In my case, it took several weeks to get a quote on a custom gate. When i got the quote, i paid and was promised 14-28 days delivery. After 20 days they contacted me (by email of course!) and asked for another £20 as they had 'misquoted me'. I suggested they should meet me half way as it was their issue not mine and asked for a guaranteed delivery date. I was refused the £10 contribution to their error and told it would be 14-28 days "from now"....after having waited three weeks to complete the order due to their poor contact and a further three weeks for them to try to extract a further $30 from me. Sheisters......with shocking poor appreciation for customer service. You have been warned!”

Helpful Report

Posted 3 years ago

“Lots of delays in deliveries and communication based on Covid apparently. Telephones switched off, email answered eventually apart from, it would seem, when the wrong items have been delivered. No response on that one.”

Helpful Report

Posted 3 years ago

“Well we ordered a fire pit at the time a pre-order which was due to take 3 weeks. Two weeks later we were told it won’t be in till October/November time. Very poor and they should have said up front item not available.”

Helpful Report

Posted 3 years ago

“Possibly not their fault but they use DX as couriers. Bad mistake. First of all they only delivered part 1 of 2 of a self build arbour. When this was pointed out it took 2 weeks to rectify. Partly because Garden street were slow to respond and the TWICE, yes TWICE DX lost the part even though it was showing on their system. They need to control their suppliers/couriers, hence 2 stars.”

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Posted 3 years ago

“Difficult to write a review as I haven't received the item yet”

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Posted 3 years ago

“Where I appreciate the problems around the current pandemic, I feel I was treated poorly during my transactions. I received generic email after generic email and struggled to find out what was going on with my order. I eventually received the non-faulty replacements but it all took far too long. I will not be using Garden Street again.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,084 reviews