Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a pre-order for an item. Money was taken immediately, item supposedly dispatched a couple of weeks later but never arrived. No further communication, no response to emails, finally telephoned to be informed that it was lost in transit. Requested tracking information and courier documentation but none provided. No more available in stock so cancelled the order. No quibbling on refund and money returned immediately.”

Helpful Report

Posted 4 years ago

“Damaged item on delivery after phone calls and emails false promises still no satisfactory outcome to rectify Bought item from you but you waiting on manufacturers response? Your problem own it you had the money Will not use again and will pass on my experience of your company to other people”

Helpful Report

Posted 4 years ago

“The product is fine but the order/delivery experience was anything but. Very poor communications and little proactive engagement”

Helpful Report

Posted 4 years ago

“Norfolk Leisure XXL Deck Box looked ideal and the expected "in Stock" date was acceptable, so ordered and paid. The box arrived in stock Garden Street dispatched it to Crewe via DX delivery and tracking for onward delivery to Norwich. It never arrived.. Several phone calls and many days later, I had to cancel and request a refund (The next available expected stock was weeks away)...so a bit disappointing really and perhaps out of Garden Street control.. however as a customer, what else can I say?.., bought the same box elsewhere and the item is very good and arrived on time.”

Helpful Report

Posted 4 years ago

“Dreadful company to buy from. Purchased garden swing advertised as in stock for delivery. Waited over 6 weeks with no communication from the company to inform me what was happening unless I phoned them which I did numerous times. Took 3 people to "investigate".Finally they emailed to say the swing was lost and they had no stock so cancelled the order. Poor customer service.”

Helpful Report

Posted 4 years ago

“Ordered a summerhouse and was promised the delivery of 1st April which we took holiday for , we then got a call to say it was delayed and didn’t know when it was coming . They company then said could only deliver on a thurs or Friday with with our shift patterns was going to mean July so we cancelled order and are making one instead . It may be the courier to blame but was very disappointed with our order and experience”

Helpful Report

Posted 4 years ago

“Very poor shed the main beam that holds the roof up was broken in half the plastic windows don’t even fit very poor”

Helpful Report

Posted 4 years ago

“Nice website, easy to order, nice receipt. Ordered 7 March, paid for, but item not received and they wanted a review. More than five weeks after ordering I called and talked to a very nice polite young man who said he would check on the order and call me back. Well he didn't call back but next day there was an email advising of delivery and my order was magically on my doorstep less than 24 hours after my call. I love the bench it was easy to put together and looks good. However, happy as I am to have my order I am still extremely disappointed with the lack of communication from this business or anyone trying to deliver. I seriously doubt that I will order from Garden Street again as it was not worth the aggravation. If my first order was not any kind of priority then enough said. Communication is key to any business success and I felt that it was sadly lacking.”

Helpful Report

Posted 4 years ago

“Did order a Tall boy chest of Drawers in February, was delayed many times got to April decided to cancel order and got refund no problems. The only thing I will say had I known this item was coming from abroad I would never had ordered it and on the day of cancellation I got someone who told me the truth that it was delayed due to shipment which I appreciated that information rather being told on every email you will hear from courier between 5-10 days and the shop of supplier is shut due to Easter absolute rubbish ! It was delayed because of shipment. So can’t comment on the item but will say I got refunded no problems”

Helpful Report

Posted 4 years ago

“Item has still not arrived so cannot comment; have not yet been informed when to expect it, now weeks after purchase.”

Helpful Report

Posted 4 years ago

“Very good service in every way, but, I bought a tree of life ,metal bench seat. Only when I read the instructions did it say it must not be left in rain as it will rust!, the purpose of buying a non wooden seat was to allow it to stay outside, uncovered. I believe this information should be quoted on the website as it seems an important fact about this article”

Helpful Report

Posted 4 years ago

“Summer house was poorly put together with various nails protruding. I had to pull a lot of nails out and refit them corrrectly. The floor was damaged and had to be repaired. I emailed Garden street about the damage but no reply! Would not recommend.”

Helpful Report

Posted 4 years ago

“This review relates to a Rowlinson Garden Products "Stretton Arbour" bought about 4 weeks ago. Having almost completed assembly about 2 weeks ago, we encountered a big problem constructing the hinged seat - it was impossible to do it as instructed - and so contacted both Garden Street and Rowlinson (with photos) for advice. A response was promised by GS in a matter of days after consultation with R. AS OF TODAY WE HAVE HEARD NOTHING, despite chasers. In fact, there were a few other significant problems with the product packaging and assembly instructions, which made it difficult to build the arbour (details on request). All in all - product quality and after sales service - 2 out of 5.”

Helpful Report

Posted 4 years ago

“Whilst the Hampton summer house was at the budget end of summer house's the quality was exceptionally poor a lot of remedial work was required”

Helpful Report

Posted 4 years ago

“Shed is badly made. Damaged all over, but was in a hurry for one that didn't have a 3 month delivery wait. I've added photos of SOME of the issues”

Helpful Report

Posted 4 years ago

“My delivery was cancelled at 4pm the day before I had taken a day off work organised a tradesman to install my summerhouse and wanted it for a birthday celebration at the weekend all I got was sorry !”

Helpful Report

Posted 4 years ago

“I ordered my outdoor Costa from Garden Street as the league time was only two weeks according to the website. I was informed that there would be a slight delay and then heard no more. After chasing again, I was told there would be further delays due to large numbers of orders. Despite trying to get someone to give me an idea of tome frame on the delay to either days or weeks, I still cannot get an exact answer despite asking twice. In the meantime I have received several emails asking me to rate me order. Funnily enough, as I still have not received my order 6 weeks after order, the review is not good. I cannot believe that I have been repeatedly asked to rate something I have not received.”

Helpful Report

Posted 4 years ago

“Waited 4 weeks with no contact, chased by email to request update on order. They took 48 hours to reply only to tell me that I have to wait a further 3 weeks - even though the product I ordered has come into stock and you can buy on the website with 10 DAYS shipping!! Why do I have to wait 7 weeks then??”

Helpful Report

Posted 4 years ago

“Some the drilled holes were too short to receive the screws. Having a drill and the correct size bit I was able to rectify the problem. This let down an otherwise very good product.”

Helpful Report

Posted 4 years ago

“Shed slight damage not surprising as delivery men just threw it down onto paved area no email to advise of delivery they were banging on the door at 6-45am.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,488 reviews