Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose Garden street because of good write ups. All went well, good communication”

Helpful Report

Posted 2 months ago

“This company is a disgrace, ordered an item for an 80th birthday gift. Item came with parts missing. I have ample opportunity to send those parts out. They lied saying they had sent them and would recieved either next day or day after. No items received. Had to open dispute with PayPal. Please think twice before purchasing with this company. I informed them they would have to arrange a courier to pick item up, however they are trying to make me pay return postage, even though the issue lies with them. Item unusable and didn't send missing parts.”

Helpful Report

Posted 2 months ago

“Although the canopy size sent to me was incorrect the person at Garden Street was very helpful in arranging a return with a courier. I would be happy to shop at this company again.”

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Posted 2 months ago

“We're very pleased with our funiture and the delivery was brilliant and the sales service was brilliant to”

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Posted 2 months ago

“Good communication about order and delivery which was within a few days. Very pleased with my table and chairs and cheaper than other suppliers. I highly recommend Garden Street.”

Helpful Report

Posted 2 months ago

“Ordered a small shed that was claimed to be on a 5 to 10 working day delivery. Price was good and the spec was what we were looking for. The shed was delivered late - it took 15 working days - and there was no communication about when it would be delivered. When putting up the shed, the instructions indicated some parts that hadn't been delivered. On further inspection and trial, the instructions were incorrect, but one of the panels didn't fit. They had sent 2 LHS panels and not a LHS&RHS. We notified that the panel needed replacing and wer informed that it would be 2 days to arrive. That was 1 week ago and we are still waiting for the replacement panel to arrive.”

Helpful Report

Posted 2 months ago

“I was very disappointed to realise that there was an element of deceit from Garden Street as when I purchesed the item online, it was said to be in stock and was expcting it to delivered within 5 working days at least. However, It took me exactly 1 month to get my Gaden set delivered. Very disppointed.”

Helpful Report

Posted 2 months ago

“No communication at all for delivery. Status only showed awaiting picking. Contacted them by their online chat, as was ordered 1st April still showed awaiting picking 8th April. I was told they would contact courier and they would inform me when they heard back. This was for a birthday gift, so a little urgency would have been much appreciated. However, item did arrive at 2.45pm (there needs to be better communication with delivery) checked item over, two things. Were missing, two tubes for the fountain to be able to function and 13 screws to be able to build. I contacted online again, was told to email them with items missing in which they would investigate then send the items. Told them it was not acceptable as this was for a birthday gift and was not prepared to wait any further, it had already taken 5 working days including date of order. I Was disconnected from chat and I have had to open a case with PayPal. Customer service not good. When I emailed them, I received an automatic response which said it would take a further 1-3 days for a response. This should have been dealt with immediately in the chat, by sending the missing items asap. Not impressed and won't ever use again.”

Helpful Report

Posted 2 months ago

“Be careful what your purchase turns up on. My small two seater bistro table and chairs turned up on a huge palette, the driver would not take it away and garden Street has left me to dispose they pallet as it’s down to me apparently?? This item was so small it could’ve been boxed and sent a few weeks ago from another company. I had the same make table for 4, 4 chairs, 4 seat pads and an umbrella or boxed. NO PALLET! They were unhelpful when I contacted them about the pallet. I am a lady on my own, cannot lift it and have no vehicle big enough to dispose of it. Would no use Garden Street again for this reason”

Helpful Report

Posted 2 months ago

“Very quick and efficient delivery. Kept well informed on order progress”

Helpful Report

Posted 2 months ago

“Excellent service. A competitive price and rapid delivery.”

Helpful Report

Posted 2 months ago

“Good service. Communication, and price.”

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Posted 2 months ago

“Minor issue resolved very quickly, very happy with the swing and quality of the product and after sales service. Would buy again.”

Helpful Report

Posted 2 months ago

“Great service Very happy with the product!”

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Posted 2 months ago

“Ok, but some screws missing. Had to purchase more, and when mentioned they said we should have returned it. So, I was expected to dismantle the pergola?? After 4 hours hard work I dont think so! Would not assist on this matter. We were 14 screws missing, but I will say overall the service was ok. Aftersales needs improvement.”

Helpful Report

Posted 2 months ago

“Patio furniture was easy to assemble”

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Posted 2 months ago

“Log store. Very good product. Timely deliverable. Easy to assemble. I painted mine before assembly. Looks very smart.”

Helpful Report

Posted 2 months ago

“We ordered a complete Garden Set online from Garden Street and the product was delivered free of charge and arrived on a pallet in perfect condition. It had come a long way from Cheshire to Hertfordshire. I would have given this 5 stars but the delivery date was notified to me and it was pure luck that someone was at home to receive this bulky item.”

Helpful Report

Posted 2 months ago

“The item I ordered has not arrived told it would be here today and not even picked from warehouse I would not trust that it will even arrive so suggest going elsewhere for your garden goods”

Helpful Report

Posted 2 months ago

“Great product (Log shed). Good delivery team, clear instructions and looks good once in place. Very happy.”

Helpful Report

Posted 2 months ago

Garden Street is rated 4.2 based on 7,488 reviews