Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,640 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 2nd March 2026

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service from this company. We ordered a garden dining set one month ago and having chased them on numerous occasions I have just received an e-mail saying sorry, there was a problem with our stock allocation and the product has been sold out. Customer service is so important and this company has badly let me down. There is no excuse not to keep customers informed and I am deeply disappointed in them.”

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Posted 5 years ago

“An excellent product that was well packaged and fairly easy to put together. I did, however, vary from the instructions for the table to make the fitting easier. It's very well made and looks great on our new decking. And it was a very good price compared to other sites and local garden centres. The only problem was that the table arrived a day after the chairs, but this was, I think, down to the delivery company when they loaded the lorry!”

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Posted 5 years ago

“Shocking customer service.... no contact with us regarding updates on our shed unless we contact first... 6 weeks later and still waiting for an update or delivery.... no excuse to not keep intouch!!!!!”

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Posted 5 years ago

“Good service. Competitive pricing”

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Posted 5 years ago

“My new cantilever umbrella is swinging round all over the place, taking itself completely out of position with the wind! Nearly a full 180 degrees swing completely away from where I’m wanting shade. It’s becoming very frustrating and I’m wondering what the problem is? Can your customer service contact me please on 07790 634668? Thank you. Kind regards, Jane Ferguson”

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Posted 5 years ago

“Very happy with purchase, good product and price. During current difficult time’s delivery was prompt.”

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Posted 5 years ago

“Fantastic price, fantastic quality and super fast delivery. 1st time shopper who will return”

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Posted 5 years ago

“Overall, I'm happy with the furniture I bought. Although it was delivered a lot earlier than the date on the email and although it says the courier will call, they didn't and turned up at my door when I was out. They were unable to give a specific re delivery date but ended up coming the next day, also unannounced. There was a slight flaw in the product which Garden Street responded to and sorted quickly. So yes, I'd use them again as they proved they were reliable to deal with issues and the product is of a high quality.”

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Posted 5 years ago

“Dealings on the phone very helpful. Product great - the local birdlife love it. We were disappointed with the delivery service.”

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Posted 5 years ago

“Shocking customer service! I realise we are living in unprecedented times but that does not mean that basic customer service should be affected. We ordered a gazebo knowing there would be a long lead time, upon contacting Garden Street after the expected re-stock date we were told it would be with us "soon". It randomly turned up with no warning and considering this was a 40kg item it would have been good to have actually received some indication of a delivery date. Upon receipt one of the pieces was damaged and we contacted the telephone number immediately to be advised it would be dispatched either the same day or next day. We have now been waiting over a week for a replacement so our Gazebo is sat on our decking unable to be erected. Telephone number provided just goes to an answer machine and stock answer coming from Garden Street "things are running slowly". Looks like this company is shop front for many other businesses so they just pass the blame. As a small business owner myself, I think it is abundantly clear that this company puts profits and sales ahead of customer retention. I would not recommend using this company.”

Helpful Report

Posted 5 years ago

“I have placed and paid for a garden shed in April. The delivery date was within 14 days. After this time period passed with no contact from Rowlingson I contacted them to find out if my order had been placed as it hadn’t arrived. After a further 4 days I received an email to say that due to current situation it was now between 21 to 28 days. When this period passed with no communication I contacted again to find out what was going on. The latest is we are so busy we can’t give you a date. The website gives some really good products to buy but before paying over your hard earned cash maybe phone them directly as you could be waiting a very long time.”

Helpful Report

Posted 5 years ago

“The product was just as ordered and expected, a little delayed due to the Covid 19 outbreak but I expected it to be in the circumstances. I was updated to progress when asked and the delivery was swift and very happy with the Maze Chelsea lifestyle set, all complete and no damages.”

Garden Street 4 star review on 29th May 2020

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Posted 5 years ago

“Speedy delivery - have already used the company again to send a gift. Recommended.”

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Posted 5 years ago

“Everyone is experiencing having to work differently during these unprecedented times. That said it took three weeks and three separate deliveries to get one rather expensive cantilever parasol and the base. No one answered the phone, no one called me back and e-mails replies though incredibly polite were slow. Two of the 20kg base concrete blocks were damaged and overall sadly I cannot recommend garden street either on it's choice of couriers or communication in the event of difficulties.”

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Posted 5 years ago

“We are very pleased with the awing and wish we got them years ago .”

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Posted 5 years ago

“Very helpful, polite and courteous. My furniture looks More expensive and really good. Highly recommend.”

Garden Street 5 star review on 29th May 2020

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Posted 5 years ago

“ordered a shed, waited a month ( depsite website saying 7 days) for a planned delivery, due 25.5.20 was Itwas not delivered, no communications. I have emailed. No response. Not able to make telephone contact with company. AWFUL ! I need a response please to know what is happening and still waiting. so disappointed in this as have paid in full company. PLEASE CAN SOMEONE MAKE CONTACT ASAP, have emailed a few times. order ref WEB 120241”

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Posted 5 years ago

“Customer service was very good. Kept me update with my order. Driver was great. I can't fault the service, but the product itself is not the quality I was expecting. I guess you get what you pay for.”

Garden Street 4 star review on 28th May 2020

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Posted 5 years ago

“Awful. Item didnt arrive, cant get in touch with company, not replying to emails.”

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Posted 5 years ago

“Awful service. Delivery didnt arrive, have waited over a week for progress on order. No one answering phone calls or emails, despite emailing daily and leaving my number. Do not use this service.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,640 reviews