Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,640 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 2nd March 2026

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can I write a review for a product I am still waiting for? Have been advised there is an issue with the supplier. Emails have been responded to, refund offered, but I’d rather have the item I ordered”

Helpful Report

Posted 5 years ago

“I waited nine weeks for my furniture. Never answered emails or returned phone calls. Where quick to take my money and slow to deliver goods.”

Helpful Report

Posted 5 years ago

“Bought sofa set with table. Table not delivered due to damage contacted company by E mail 5 times. Recieved delivery what I thought was table but it was only table top no legs or glass. As yet no reply to e mail also asked if management could deal with issue. Hopefully they will read review and deal with issue. Very disappointed.”

Helpful Report

Posted 5 years ago

“Horrendous company. Uncontactable , no response to e-mails, won't take phone calls. No goods still 2 months after ordering.”

Helpful Report

Posted 5 years ago

“Been waiting almost 2 months for an item they clearly do not have. Cannot phone them, no response to e-mails. Awaiting a refund. Customer service is horrendous. I would not recommend this company.”

Helpful Report

Posted 5 years ago

“I have been asked to write a review for goods which I haven't yet received .......”

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Posted 5 years ago

“DONT EVER TRUST THIS COMPANY. THEY ARE UNCONTACTABLE, DO NOT RESPOND TO EMAILS AND HAVE NOT RETURNED MY MONEY !”

Helpful Report

Posted 5 years ago

“Very happy with my companion seat. Delivery was quick and it was easy to put together only needing an Allen key which was provided. Pleased with the price and quality.”

Helpful Report

Posted 5 years ago

“Product took longer than the extended delivery period of 16-21 days, which was understandable due to COVID, however when it was delivered we had to stop half way through assembly due to a main piece of the structure being too warped and unusable. We requested a replacement and this arrived a couple of weeks later which caused disappointment overall. Once the product was fully assembled with a coating of wood stain it does look great. It was quite difficult to assemble, and pre-drilled holes would have benefited us, and if not, having them at least marked out would have been really useful; although we understand that this comes down to the manufacturer, not Garden Street.”

Helpful Report

Posted 5 years ago

“Shopping online with Garden Street has been great. They have a wide variety of items to chose from and their service has been prompt despite dealing with a global pandemic (covid19). Even though the communication by phone was not available, they responded in good time to queries by email. Will definitely recommend them.”

Helpful Report

Posted 5 years ago

“There was a long delay in the arrival of the plants. All arrived however one was damaged and dead but due to COVID19 I was unable to contact them and let them know. I tried through website and heard nothing, which was disappointing. The other plants are great however.”

Helpful Report

Posted 5 years ago

“I put an order in with this company on 23rd april to which I still have not received after spending almost a grand (which they happily took) They do not answer the phone and do not respond to emails, it’s seems you have to chase constantly to get anywhere.”

Helpful Report

Posted 5 years ago

“Garden Street has let me down badly. I ordered a garden set 6 weeks ago and parted with over £1700 only to be told (after I chased on a number of occasions) the set was no longer available. I gave them a chance to rectify their appalling customer service by offering to accept other sets but because they were a little more expensive they said no. Do not use this company, they don’t answer the phones, refuse to call and hide behind the coronavirus. They are very happy to take money upfront but have no interest in customer care. If I could have voted them zero I would have.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY My order turned up damaged - chipped, scratched and faded. I suspected that it was perhaps an ex-display product as it was in such poor condition. I immediately took photos and emailed the customer services team for a refund. I had to chase up for a reply as they initially ignored me. They said they would arrange collection. TWO MONTHS LATER, after multiple emails and phone calls , the couriers turned up - WITHOUT PHONE CALLS OR EMAILS TO ARRANGE A DATE/TIME - on the day of my grandmother's funeral - we had just got back after a stressful land emotional lockdown funeral. TWO weeks later, and I am STILL waiting for my refund. I am fed up and regret ever buying anything from this dodgy company.”

Helpful Report

Posted 5 years ago

“Excellent customer service even with the product being damaged, quick response and resolution. Would definitely use again. Thanks”

Helpful Report

Posted 5 years ago

“I ordered an item on line and it arrived within two days.”

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Posted 5 years ago

“Just what I needed. Great build quality and looks the part, well impressed! Built on my own in 2.5 hours as the wife was too busy sunbathing, however she did find time in her busy schedule to hold one side so I could add all legs (defo a 2 person job) If your looking for something well built and slick, this is defo for you! The twisting slats at the top is great for blocking or letting the sun straight through.”

Garden Street 5 star review on 6th June 2020

Helpful Report

Posted 5 years ago

“We ordered a garden arbour seat that arrived ahead of time a week or so ago but only today got around to assembling it . Took a couple of hours and was straightforward except for some missing fixings eg. only one of four connecting dowels in the pack and eight screws missing. We also had to adapt the structure a bit as there was damage to the wood in three places. The seat itself did not seem stable so we added a structural time underneath and now its fine. Having said that the arbour looks well and seems pretty robust. Three stars because of missing fixings and alterations we had to make but now eve done that its just fine.”

Helpful Report

Posted 5 years ago

“Excellent service and the quality of the planter is really incredible.Very strong beautifully finished and really exceeded my expectations.All I had to do was give it two coats of varnish and plant up.Looks fantastic and expensive. Would recommend these products to everyone. Brian West Yorkshire”

Helpful Report

Posted 5 years ago

“No communication on an order, with a delivery time of 1 to 5 days. It's day 5 and it's still showing as awaiting dispatch on the website, the phone number is an automated answering machine constantly, and nobody is responding to email. If you cannot manage orders right now, then please stop advertising goods for purchase on the website. I am now £179 down and still waiting for a response on when my Bistro set will be delivered. I am just happy I purchased on my credit card, at least I have some protection, but honestly, awful service when you purchase something on the internet and hear nothing back, when your money leaves your bank and I still have no reply or product!”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,640 reviews