Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,877 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what we were looking for. Many thanks for the speedy delivery - it came much quicker than we were expecting! It is now in place with a coat of black paint and looks super. Many thanks”

Helpful Report

Posted 6 years ago

“The quality of the wood was good however fitting in some cases was difficult For instant the dows to the back rest and side chair support was 5 to 7 mm adrift the long thread screw where difficult to align with the thread nut if you push them to far you cannot get the thread nut out so if you miss as I did on some occasions you would have to use a 6 inch screw.”

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Posted 6 years ago

“Wrong gazebo turned up tried emailing Garden Street they did not help at all. Then was told it would be delivered and the wrong one picked up ...but no they collected the wrong one and did not exchange for the correct one. Then had to wait a further 7 days until the correct was delivered !! Haven't opened it yet we will tomorrow!!”

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Posted 6 years ago

“Quick, efficient, helpful on the phone. Everything arrived right on time despite the lockdown and the finished product is very good - great value in fact.”

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Posted 6 years ago

“Expected a functioning compost bin, received something like a Jenga puzzle, tools required to build. Also untreated wood was wet. I should have ordered a plastic type at third of cost.”

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Posted 6 years ago

“good price on time well packed would use again”

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Posted 6 years ago

“Excellent comms during the height of lockdown and also a fast delivery! Love my hanging egg chair!!”

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Posted 6 years ago

“I cannot fault the service to begin with which is first class. The quality of the product (Swinging Hammock) is also superb 👍. Enjoying every evening chilling out. The best purchase I have made, which I know will give me many years of happiness in the years a head. 👏👏👏😎☀️”

Helpful Report

Posted 6 years ago

“20 days after placing order for something that was due in 5-10 days and still no update from Garden Street. No idea whether to expect the goods or not.”

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Posted 6 years ago

“Order placed 1st June, advised 7-10 working days delivery. Still not received, no one answering phone & still awaiting answer to email I sent a couple of days ago. If item is out of stock this should have been advised at point of ordering!! Terrible customer service.”

Helpful Report

Posted 6 years ago

“excellent. product arrived quickly given covid restrictions. best price on the market that I could find for our product. very happy. thank you”

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Posted 6 years ago

“Very good service arrived within 3days of ordering would definitely recommend ‘this company”

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Posted 6 years ago

“Product delivered within 10 days of ordering. Excellent product and great service. Will definitely purchase from Garden Street again.”

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Posted 6 years ago

“Ordered on the 4th June. Have emailed couple of times asking for a dispatch date. Still not got one. P”

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Posted 6 years ago

“Very pleased with the bbq, good quality and excellent service. Still waiting for a missing part, can’t fault their efforts To get it replaced.”

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Posted 6 years ago

“Sold me an item they did not have, with modern computer programs it should be unacceptable to sell items that you dont have and take the money.”

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Posted 6 years ago

“Need to manage customer expectations and advertise realistic delivery times. I was told on more than one occasion it would arrive by a certain date, that date passed, the revised date also passed. Product was good quality when it finally arrived but only 2 stars given due to poor customer service.”

Helpful Report

Posted 6 years ago

“Excellent customer service. I ordered a Parasol Base which was damaged when I received it. I immediately contacted Garden Street by email and they quickly got back and offered and made a offer of compensation, which I accepted.”

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Posted 6 years ago

“This item has still not been received from the 4th June”

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Posted 6 years ago

“Was worried after reading some of the reviews , but the bistro set arrived promptly and looks great”

Garden Street 5 star review on 24th June 2020

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,877 reviews