Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,629 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with very prompt delivery. Would have no hesitation in making further purchases.”

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Posted 5 years ago

“iI am still waiting for it to be delivered 😢”

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Posted 5 years ago

“Good service. Log store was a bit damaged on arrival but nothing too major.”

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Posted 5 years ago

“Very impressed with the service and the quality. Will definitely use Garden Street again.”

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Posted 5 years ago

“I bought a garden playhouse before aug 2020 said i wanted to return it guality was rubbish Barcelona playhouse cost me 995 pounds were not happy to do this paid someone to build it .felt for roof was all holes bought more felt . Parts were missing still waiting on the parts and this is now oct 2020 getting nowhere with Garden Street have reported them to ombudsman and which ..do not buy this playhouse or buy from them as a terrible company to deal with. Kind regards. Elizabeth Mary mallon”

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Posted 5 years ago

“Delivery on time and good notice by the courier contractor. All parts in order and product good value for money. I applied 2 coats of weatherproof woodstain to all parts before assembly which was no problem for me as experienced in DIY over many years.”

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Posted 5 years ago

“Still waiting for order and this is the second request for a review!”

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Posted 5 years ago

“Misled with the purchase as they took the money but the item we out of stock. Waiting for four weeks and still not delivered”

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Posted 5 years ago

“Great people to deal with. very fast delivery and many thanks' guys for going the extra mile. Customer Service at it's best!”

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Posted 5 years ago

“Very happy. This was a gift for my friend who loved to braai. This lets her do it in all weathers. It’s was easy to put up with clear instructions. Considering it’s so light we were impressed how sturdy it is. We added lights to really make it special”

Garden Street 4 star review on 8th October 2020

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Posted 5 years ago

“Still awaiting delivery after several weeks. Not good.”

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Posted 5 years ago

“Over the moon with this garden gate, well packaged for a damage free delivery and a top quality, well built product that is sure to last many years !”

Garden Street 5 star review on 7th October 2020

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Posted 5 years ago

“Very satisfied with our purchase and customer service”

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Posted 5 years ago

“Excellent service. Garden Street managed to supply an arbour which other outlets failed on. Friendly delivery driver arrived when expected.”

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Posted 5 years ago

“Very Good - Would happily use this company again, or recommend to a friend.”

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Posted 5 years ago

“Bought a Florenity rectangle planter and was sent a cheaper/smaller item (whether a genuine mistake or not) and still awaiting a reply. Pretty quick to take the money / Pretty shoddy customer service. Not replying doesn't make the situation go away! It also makes a mockery of your returns policy! You owe me GB£20!”

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Posted 5 years ago

“I bought an item from Garden St. a few weeks ago and unfortunately some parts arrived damaged. I contacted them and was very impressed with courtesy and professionalism of the way they dealt with it. New parts came very quickly and I was informed throughout.”

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Posted 5 years ago

“Excellent service from start to finish”

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Posted 5 years ago

“Table and chairs look beautiful in my garden, good quality and easy to put together”

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Posted 5 years ago

“Very disappointed with my experience. Purchased 7 weeks ago and payment was taken immediately, rather than on fulfilling the order. Nothing on the article description to say delivery would be 6-8 weeks until order confirmation was received. Still had no communication re expected delivery date which is very poor. Fortunately I do not need the gate quickly.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,629 reviews