Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,806 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I telephoned before I bought an spoke to a lovely lady to ask details an advice on what I was buying, she was very helpful, the said purchase was supposed to come within 14 working days it arrived within 2. Very pleased with purchase I would shop at garden street again. Mr. Logan”

Helpful Report

Posted 5 years ago

“Very satisfied with product and delivery. Excellent service. Would definitely recommend and use again.”

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Posted 5 years ago

“Excellent efficient and professional, service received from Garden Street with regards to my order for two garden bench covers. Thank you!”

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Posted 5 years ago

“Excellent customer service. Communication great. Missing part ordered from stockist and supplied within a couple of days. Would definitely recommend.”

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Posted 5 years ago

“Product was just what we wanted and price was very good. Unfortunately it took nearly a month for the product to be shipped from the warehouse, rather than the 14 days initially indicated.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Garden street were most efficient and good value for money. Their website helped a lot with plenty of details of how to build my new greenhouse.”

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Posted 5 years ago

“Didn’t deliver to Northern Ireland so my order was cancelled. So disappointed.”

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Posted 5 years ago

“Absolutely delighted with my awning arrived within the delivery time, really easy to assemble and exactly as described on website. Excellent customer service price matched my purchase with their sale and refund was received within days. Very happy use this company again and would highly recommend them.”

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Posted 5 years ago

“Fantastic service, quality canopy arrived the same week we ordered it - thank you”

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Posted 5 years ago

“Still waiting for missing part over 6 months now. Terrible customer service. Just not interested”

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Posted 5 years ago

“Prompt delivery. Package was well protected. Didn't need to contact the vendor. Happy to recommend.”

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Posted 5 years ago

“Greenhouse arrived sooner than expected, only now erected it, not too many problems. Some alignment of holes needed tweaking. I was pleased to see that additional nuts bolts etc where added”

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Posted 5 years ago

“First class service delighted with the work bench I ordered very good quality. I would be happy to order from Garden Street again.”

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Posted 5 years ago

“Good all round shopping experience”

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Posted 5 years ago

“Exceptional service from Jake, the whole process from telephone ordering to free delivery to an alternative address was superb. Jake has excellent customer service skills.”

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Posted 5 years ago

“we Well made and very easy to put together.”

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Posted 5 years ago

“Suddenly arrived - just glad we were in. Items as ordered.”

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Posted 5 years ago

“The item I bought turned out not to be in stock but it wasn't until I telephoned to find out why it hadn't been delivered that I was told this. I was disappointed.”

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Posted 5 years ago

“In an update to the below; I finally received the missing part, which arrived all correct. However, when I built the bin store, I discovered the doors are either warped or the incorrect size as the left one doesn't close! Email garden street, with photos and asked to be compensated for this. "No.. We'll send another door" They now expect me to wait home for a 5th time between 0800-1800 with no offer of compensation. Compete joke of a company! Have opened a PayPal resolution and hope they will step in. I’m unable to give an accurate review of the bin store as following three deliveries, I am still not in possession of all the parts, therefore I’m am basing my one star review in the customer service received from garden street. I was advised I would be contacted by the courier to arrange a delivery time. I wasn’t. Luckily I was home when delivery No 1. arrived but I rejected this as it was visibly damaged through the inadequate packaging. The delivery driver stated this is a frequent occurrence. I was then informed a replacement would be sent (7-10 days delivery time) I was again told I would be contacted by the courier. I was not; I was simply told it would be arriving with less than 24hrs notice. I waited in 0800-1600 for this and when I opened the packaging, guess what? Another damaged part as well as two missing parts! Third time lucky and no contact from the courier whatsoever and returned home to find a package front and center in my doorstep. No attempt to conceal it, no attempt to leave with neighbors. You’d think after two previous delivery attempts, someone would quality control the package this time. Wrong. One of the replacement items is inexplicably the wrong size! I am still awaiting the correct part, with the usual 7-10 days delivery wait. I complained via email and asked to be compensated for the amount of time I’ve had to give in order to wait home for delivery of this item but my request clearly doesn’t even appear suitable for a reply as it’s been completely ignored. Instead, I received a one line email saying sorry. I can comfortably say I wouldn’t recommend buying from Garden Street to my worst enemy, and judging by the other negative reviews on google, it’s a wonder they’re still trading.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,806 reviews