Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,610 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products from Garden Street. Good communication and organising with couriers and free delivery. Overall very happy.”

Helpful Report

Posted 3 months ago

“Really great service all round. Really helpful man in the sales office, nothjing was too much trouble.Garden furniture orderded Tuesday afternoon arrived in Norwich Thursday 10a.m. Delivery tracked and on time, very helpful driver who took the furniture into the back garden. Second time I've used this company same fantastic service. I will use again and would recommend. David Hardy Norwich Norfolk.”

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Posted 3 months ago

“Great after service.”

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Posted 3 months ago

“Lies upon lies. Dont believe their website. Shocking that they blame their supplier when it was them that sold under fake info. They then asked me to provide evidence about their own website. False advertisements .... don't buy I will copy and paste this until they acknowledge what they did. I don't want anyone else to have to experience there lies .... (BTW I do know and fully appreciate garden furnishings issues are first world issues and I am lucky to have a home and garden)”

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Posted 3 months ago

“I have placed an order 2 times and these have both been cancelled and refunded without any contact or reason given, this has now delayed my project, tried contacting them by phone to ask why and goes straight to voicemail, no chat facility and an auto response email saying 3 days for a reply!! Shocking customer service.”

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Posted 3 months ago

“My wife and I are extremely satisfied with the quality of the arch and didn't expect to arrive assembled.”

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Posted 4 months ago

“Good priced goods, very happy with bistro set”

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Posted 4 months ago

“Confirmed they had my order and took my payment. Then on day of delivery emailed that they didn't actually have the furniture.”

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Posted 4 months ago

“Helpful answer to a question before we bought the chairs. They came in the time promised and are a quality product. Painted easily to give a good finish.”

Garden Street 5 star review on 11th August 2025

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Posted 4 months ago

“Great service , well please with garden furniture”

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Posted 4 months ago

“Lovely pot with added bonus of wheels so easy to move around the patio”

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Posted 4 months ago

“canopy delivered on time.installed a few days later. had to improvise due to lack of hieght as i live in a bunglow. great product. very happy . would recommend as different sizes are available. now i need to buy some patio furniture and enjoy the sunny days.”

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Posted 4 months ago

“Great service, good quality products and fast delivery”

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Posted 4 months ago

“Great Arbour, good quality, easy to assemble, delivery spot on.”

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Posted 4 months ago

“Great service and price no issues.”

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Posted 4 months ago

“Excellent prompt service. Quality of garden furniture is very good.”

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Posted 4 months ago

“Excellent product fast service”

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Posted 4 months ago

“Helpful staff good quality product easy to put together”

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Posted 4 months ago

“Purchased an Alexandra Rose Reclining Chair; however, when received, it was not suitable and was not a true reflection of what was displayed on the Website. When we requested to return the chair, it was stated that we need to pay £60.00, which is almost 50% of the purchase price, and this is outrageous. I then followed up by calling the Retailer to query this and got nowhere. The returns policy needs reviewing, and the customer service is lacking. I was even refused details of a Manager or Director to speak with.”

Helpful Report

Posted 4 months ago

“Purchased two greenhouse standings o n receipt the top of one of the boxes was damaged. This caused the screws to be lost I transit. Reported this to Garden Street and then screws were recieved the very next day first class post allowing me too assemble the staging and I am very pleased with the product and the trading experience with Garden Street”

Helpful Report

Posted 4 months ago

Garden Street is rated 4.2 based on 7,610 reviews