Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,862 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went by picture of item but totally different item came and apparently it was my fault. The manufacturer was very kind and sent me the correct item as a gesture of good will which I was very grateful for. This company couldn’t care less”

Helpful Report

Posted 2 months ago

“Chairs arrived damaged - still waiting to hear about replacement set”

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Posted 2 months ago

“Items were reasonably priced compared to other companies. They arrived quickly and in perfect condition.”

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Posted 2 months ago

“Great service, great prices and a wonderful garden set! I was kept fully updated, the delivery was on time as planned (quick), packaging was excellent. Will definitely use Garden Street again.”

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Posted 2 months ago

“Not a great experience. Was sent a damaged product which was due to be a special gift for my parents diamond wedding. No real apology or customer service, had to chase several times for a response and they finally said they would send me a replacement part which also took some chasing. Very disappointing”

Helpful Report

Posted 2 months ago

“Very pleased with the Garden Bench ... sturdy, comfortable, and it looks good! The only downside relates to the the poor quality of the fixing bolts, allen key, and screws. It was necessary to request replacement bolts which arrived without delay. By using my own set of allen keys, I was able to secure the new bolts and they have 'held firm', no movement whatsoever. The length of the screws for the underside of the frame remains an issue, they are too short, do work loose and need to be checked and retightened. Overall, it's such a pity the accessories do match the performance of the furniture.”

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Posted 2 months ago

“Purchased a garden bench. Great quality and competitively priced. Minor issues with the screw bolts but resolved very quickly over the phone. Would definitely recommend.”

Garden Street 5 star review on 21st July 2026

Helpful Report

Posted 2 months ago

“To order was easy Delivery was good Product was disappointing, it was bent and wouldn’t recline properly so my husband had to bend it to work I felt a the price we shouldn’t have needed to do this”

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Posted 2 months ago

“Loved the sofa. Looks great in our garden. Delivered quickly.”

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Posted 2 months ago

“Brilliant company. Kept me up to date with my order and the garden furniture came packed so well. Good quality and would order again from you”

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Posted 2 months ago

“Item received promptly and as expected”

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Posted 2 months ago

“I ordered a Garden Village Shireburn Quintet Wheelie Bin Store for £679.99. Before it was even delivered, I noticed they dropped the price on their website to £604.99. I immediately emailed customer service asking for a simple price adjustment for the £75 difference. Instead of doing the sensible thing, they told me I’d have to cancel and reorder. I agreed to cancel, but they dragged their feet, delivered the item anyway, and are now refusing to honour the lower price unless I pay a £224 collection fee to return a massive, heavy palletized item just to buy the exact same one again. Even after asking for manager escalation, they doubled down. Completely inflexible, environmentally irresponsible business logic, and zero customer goodwill. Take your business elsewhere.”

Helpful Report

Posted 2 months ago

“Bought a garden planter and lattice. Looked great in the photo. What a shambles when I unpacked it. No instructions or screws. When I did receive them you have to drill your own pilot holes. The planks are different lengths. Nothing is square. Looked like it was hurriedly put together by a novice using a staple gun. I expected better for £80. Won't buy from this company again.”

Helpful Report

Posted 2 months ago

“For the love of God do not buy this canopy. We ordered it in good faith and the delivery was fine. My husband spent 6-7 hours on his own putting it together only to discover that the middle strut was faulty and the rubber bungs could not go through the channels therefore you could not attach the roof slides. He then put the roof slides together and 3/4 panels were fine the canvas on the fourth was a different size clearly wrongly manufactured. After multiple attempts to call this company and several dozen emails later they did ship out the strut and canvas. The replacement strut was badly bent and damaged, completely unusable and the canvas was exactly the same fault as the first one! Again today after phone calls and emails and promises ‘the technical dept’ will get back to us, radio silence! If you value your sanity buy something else from someone else we are now sitting in 30 degree heat under a frame with a sail which we have had to emergency purchase at £60 to have some shade. Worst purchase ever! You have been warned.”

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Posted 2 months ago

“Order some metal railing to divide my driveway boundary, they look brilliant. Neighbours have commented on how nice they look. Once we worked out which bolt size to use on the posts it was supper easy to install.”

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Posted 2 months ago

“Bought an Arbour from Green Street, I paid extra for assembly. The guys came today and I am very happy with the result. It took them about 40 minutes in red hot sunshine, would have taken me ages ! It’s lovely, sturdy and well worth the money. I have no hesitation in recommending them to anyone. Thank you !”

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Posted 2 months ago

“Delivery was prompt after placing our order. I unpacked and assembled the table for which I needed eight smaller hands. All done and I thought we were 3 cushions short only to be told they were under the chairs. They were and were well wedged. Final results looks great.”

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Posted 2 months ago

“Great price great service thank you”

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Posted 2 months ago

“Excellent advice given by Robert. Good price delivery spot on time. So pleased with my LG Monterey bistro set. Thank you”

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Posted 2 months ago

“We bought a garden arbour a few months ago and then a seat pad a week or so ago. We were impressed with the quality of both, the prices, the promptness of delivery and ease of assembly. We spend quite a bit of time here!”

Garden Street 5 star review on 30th June 2026

Helpful Report

Posted 3 months ago

Garden Street is rated 4.2 based on 7,862 reviews