Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,630 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shed still not received, it is incredible that am being asked to write a review when I am still waiting for delivery. Shed was ordered approx one month ago, was due to be in Garden Street on July 13th, now advised delivery to my address will not happen until probably end August. Full money for the shed was taken on order date, i.e. one month ago. Think very carefully before ordering from this company.”

Helpful Report

Posted 5 years ago

“We ordered our item on the 18th June, we contacted you to chase the order as we were and are still waiting. If you check your records and previous emails you will see you have already sent us a request for writing a review. I say again WE ARE STILL WAITING FOR THE GOODS Snd the goods”

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Posted 5 years ago

“Communication could be better but good product and a good price.”

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Posted 5 years ago

“This is the 2nd time I have been asked for a review I placed my order on 7th june it's now 22nd of July and have still not recieved my order so not very happy at the moment.”

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Posted 5 years ago

“Good customer service but wasn't happy with the quality of the product.”

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Posted 5 years ago

“I cannot comment as I have not received my purchase yet”

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Posted 5 years ago

“Do not think of buying from this outfit I ordered a Hamilton POP-UP Gazebo and only received it after an email and two phone calls that were not answered The Gazebo struts seemed to be buckled on assembly, I had it up for two days, took it down and attempted to put it up again a few days later when the strut joints broke and hung down Making the Gazebo useless I emailed Garden Street showing photographs with no reply I then phoned and received a prerecorded reply stating they were very busy and could not take calls and advising an email would receive a reply within 72 hours, no reply made I have now emailed them three times and phoned three times Every time with no acknowledgement or reply Their claims of high standards of service are nonsense I wonder if this terrible review will excite some kind of reply but I doubt it very much I repeat Do not buy from this company”

Helpful Report

Posted 5 years ago

“Good quality plants, quick delivery. Would definitely recommend.”

Helpful Report

Posted 5 years ago

“firstly I ordered the parasol on Saturday and was informed that it was in stock and would be dispatched Monday or Tuesday, as I purchased it especially for a function on the following Saturday, the following Saturday and no parasol, so I called the store only to be told they were busy and I could either wait until they had time to send it or get a refund, both solutions were no good for me. It finally arrived 12 days after ordering, it seems ok but for a couple of small pin holes in the cover and also no strap for for securing the cover when not opened, so the parasol flap about, so an average purchase.”

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Posted 5 years ago

“Arrived over 6 weeks late! When it did arrive it was damaged!”

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Posted 5 years ago

“Avoid this company. Waist of time. Purchased in April i been in told will be 5 days delivery. After so many emails It took 3 months until I received items.”

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Posted 5 years ago

“Ordered a shed with 14-28 days delivery after paying for the shed I then paid for a base ready for delivery. After 17 days I get an email saying the shed is out of stock so I’m now stuck with a base in my garden and no shed. Never order off this company”

Helpful Report

Posted 5 years ago

“Have still not delivered my garden furniture after more than two weeks. Only receive annoying email acknowledgements saying they are "looking into it" and they have not bothered to phone me once, their own phone being turns off "because of Covid". Absolutely dreadful customer service/”

Helpful Report

Posted 5 years ago

“Purchased a Seville pergola last July. Faded after only couple of weeks but thought we could live with it. Put it into storage after 2-3 months usage. Erected it again a couple of weeks ago and the colour completely disappeared in areas from grey to a streaky beige. Contacted customer services and they told me should have waterproofed it three times a year and therefore would not replace. If this had happened over a period of years I would accept it, but as it’s an outdoor product I would’ve expected it to perform better than four months total usage! They told me the waterproofing was a necessity as opposed to the written instructions which stated was a recommendation. Avoid.”

Helpful Report

Posted 5 years ago

“Zero customer service. I understand COVID has an impact, however to just be told the delivery company will contact you directly and nothing else when you are 20 working days down the line is poor.”

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Posted 5 years ago

“problem free transaction, product as described and delivered on time.”

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Posted 5 years ago

“I would not recommend this company to anyone. If you're lucky you might get sent a good quality item, but beware if not they are incapable of arranging to collect the item and refund you.”

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Posted 5 years ago

“Customer service is not existent. I have requested an item to be returned for the last two months and they have not done so. They do not take customer calls and just fob you off via email. I would say don't trust them at all because if there is a problem they do nothing and ignore it. I think the only way to get anywhere is to take the to small claims court 😒”

Helpful Report

Posted 5 years ago

“I fully appreciate that things are not as usual at this time, but when I ordered my items you told me they were in stock and I paid and ordered them only to be telephoned many weeks later not from Garden Street but the supplying company that they would be at least a month before they could supply the goods due to the Covid situation which I fully understood. I finally received my order yesterday. I just think that it would have been better to have better communication from Garden Street and I personally think that there is definite room for improvement with their customer service and taking payment when they did not have the items in stock”

Helpful Report

Posted 5 years ago

“I bought an items that arrived damaged in April. I have still not received my refund even a month after the item was picked up and returned. Have been told for weeks that it has been refunded with nothing in my account. Dire customer service.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,630 reviews