Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,630 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company like the plague. They will take your money, then ignore you. I've never had such bad customer services”

Helpful Report

Posted 5 years ago

“Received my order on time great communication, dealt with any queries really fast, we are delighted with our order and would definitely recommend this company and will be ordering from garden street again!! So many thanks from us”

Helpful Report

Posted 5 years ago

“⚠️AVOID THIS COMPANY- IT IS EITHER A HIT OR MISS WHEN IT COMES TO THE COMPETENCE OF THIS FIRM. AVOID AND SAVE YOURSELF THE HASSLE OF CHASING ORDERS. ⚠️ I ordered 3 items (over 2 separate orders). I have only received 2 items. I am out of pocket £288 for a royalcraft LED parasol as they say it was dispatched. I have had to get PayPal involved to help me get my money back. I ordered it on the 30 May 2020.”

Helpful Report

Posted 5 years ago

“Web Order 132276 Order was received damaged. E-mailed customer services, replied that if I let them know which parts were damaged they would replace them, E-mailed reply that this was a ready assembled unit, and we need a complete replacement. Still waiting for reply 10 days after last e-mail. Not impressed.”

Helpful Report

Posted 5 years ago

“Shed ordered 16June,told it would arrive26 June by company and contacted by couriers on 24 June. Recontacted by couriers next day saying shed out of stock...even though it was yourselves who contacted me re shed in stock...Told on 1st July courriers will be in touch shortly...still waiting....Very disappointed with all the lies....Refer to email communications. I just want to know ….I don't want to have to cancel order and get refund but will have no option if this is not dealt with very soon...Its a lot of money ..”

Helpful Report

Posted 5 years ago

“Don’t order anything from garden street it will never arrive and their customer service is terrible. They will take over a week to get back to and don’t resolve any of the issues.”

Helpful Report

Posted 5 years ago

“Have contacted them by email six times regarding delivery of my Shed. A week ago they said it had been delivered, I have not received it. They said they would look into it, but still no communication, asked them to ring me, to no avail The quoted delivery time is now overdue. Would not use them again, it's been very stressful dealing with them”

Helpful Report

Posted 5 years ago

“We purchased Polram Monaco Gazebo. It was worth the wait. Arrived without fuss and intact. Was a delay in erecting gazebo as patio and path needed to be built first. My husband managed to erect the gazebo mostly on his own. He just had a extra pair of hands to help correctly site the legs. Clear instructions and easy to put together. We love it!!!! A great addition to the garden.”

Garden Street 5 star review on 8th July 2020

Helpful Report

Posted 5 years ago

“5 emails sent, still no response....order supposed to be here 2 weeks ago, no signs.... Worst customer service I have ever experienced. No phone lines open? All other companies seem to be capable of answering emails and phone calls during the challenging times we are experiencing. Wish I had read reviews before ordering....”

Helpful Report

Posted 5 years ago

“Extremely good Customer service. Answered my email questions really speedily and delivery was much sooner than quoted which was excellent. I will not hesitate to use Garden Street again.”

Helpful Report

Posted 5 years ago

“I ordered an Arbour 25th May. Still hoping it will turn up! I shall be contacting my bank if nothing shows up. Fingers crossed then!”

Helpful Report

Posted 5 years ago

“Awful service, do not order from here you will be disappointed.we order a playhouse which arrived without one roll of felt. We recieved an email saying it was on Express delivery and it has never turned up and this company are ignoring all emails”

Helpful Report

Posted 5 years ago

“we ordered a outdoor corner rattan settee with table, after empty promises of delivery and poor communication we received our set to find the glass top smashed, no fault of the supplier but very poor response and after service, the rattan is now coming apart due to there being no table top, the suppliers response is that due sunlight and certain objects amplifying the sun this can occur, we have a table that cant be used as a table and also shouldn't be left in the garden as sun light can cause damage to it. UNDER NO CIRCUMSTANCES USE THIS COMPANY,”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I have ordered a gazebo- very pricy at almost 900 pounds on the 29/05/20, I cant get through on telepne lines my emails have only been replied once promising to get back to me as soon as. Not even an option to collect myself or refund!!!. Its been well over six weeks now and don't know what to do. All plans have been ruined.I feel a fool....”

Helpful Report

Posted 5 years ago

“Price very favourable, product fulfilled expectations and ordering/delivery very starightforward.”

Helpful Report

Posted 5 years ago

“Rowlinson Triple Bin Store delivered as expected in kit form. I ordered online and the on-line service provided was very good. The Bin Store is quite tricky to assemble and I was surprised to find that many of the required screw holes had not been pre-drilled. In order to drill the necessary holes accurately required the use of 6 inch G-clamps to hold the elements together. Be aware of this before you purchase.”

Helpful Report

Posted 5 years ago

“Appalling and unacceptable customer service. I’m still waiting for my purchases over a month later. My emails have gone unanswered. No communication from the supplier whatsoever. Can’t get through to them on their customer service number either. Very poor first experience with this company. Do not recommend and will not be using them again.”

Helpful Report

Posted 5 years ago

“Efficient all through to delivery. Highly recommended.”

Helpful Report

Posted 5 years ago

“Unable to complete review as I'm still waiting for my order to be completed”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,630 reviews