Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,806 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer communications were shocking. That's the summary. We bought a shed. Where money was involved (like checking by e-mail that they had stock), they answered quickly. Receipts were sent automatically. Then we heard nothing at all until one Saturday morning when a van arrived with our shed on it. We had had no communication at all to expect it. Lucky we were in, I suppose! The shed was fine, but after two days, the lock broke. They don't answer the phone, so we e-mailed. We received an auto-response suggesting perhaps 3 days to reply and then a "We are looking into this". Nothing for 10 days. At all. Sent a chasing e-mail and got another auto-reply. Eventually I rang Rowlinson directly, and they were terribly helpful. It took me about 5 minutes to sort out. They immediately dispatched a replacement lock which arrived promptly. Also, a mysterious flurry of e-mails from GardenStreet saying how glad they were it was resolved and how hard they had been pressing Rowlinson in the meanwhile. While it is possible that this was true, it seems highly unlikely. It seems much more likely they were responding to feedback from Rowlinson. I think the summary of the reviews of Garden Street is upheld here. If you get your goods on time, then you have no complaints. If you ever need to get an actual response from them should anything go wrong, you'll be on your own. My experience was of some of the worst customer communications I've received from anyone. It was certainly the worst from anyone whom I have paid this much money. We gambled on this basis, and I guess we lost, slightly. Clearly, some people have lost much more. I our ancestors summed it up nicely – "Let the buyer beware".”

Helpful Report

Posted 5 years ago

“Based on my experience, I would have given zero stars due to non-existent customer care”

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Posted 5 years ago

“The gazebo arrived faster than expected and was far better quality than what I was expecting. Easy to assemble and so would definitely buy from them again”

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Posted 5 years ago

“Ordered Saturday, delivered Monday. Easy to put up, lovely delivery man, would definitely buy from this company again”

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Posted 5 years ago

“Arrived very quickly and I was surprised as we were waiting for stock to come in . It was quite easy to assemble and very well packaged”

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Posted 5 years ago

“Great service and very pleased with the quality of the shed”

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Posted 5 years ago

“The gate was delivered with damage that happened during transit. As a replacement wasn’t available I was given a full refund and was able to keep the gate too. Which was great. I would say however, for the price of the gate, the welding of the metal work isn’t great and is patchy. The rough patchy weld has allowed water to get in to where the powdercoat couldn’t. This has now started to show signs of rusting. The services was great, the actual product not so great. If it wasn’t free, I would have returned for a refund.”

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Posted 5 years ago

“Overall pleased”

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Posted 5 years ago

“I ordered a new Rolinson Shed from Green Street as i had used them before and was very pleased. This order was delivered with a damaged side panel, I telephoned the customer service team the same day and following their advise emailed a photo and [art number. 10 days later after not hearing a word, I re-emailed the customer service team with the photo and part number, i also tried to phone them, but unable to get an answer. I have now had to replace the damaged part myself as I needed to construct my shed. I find the service and communication extreemly poor as I have had no telephone call or even an email regarding the replacement part.A BIG let down this time from Green Street....”

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Posted 5 years ago

“Delivered on time and carried into garden as I am disabled could not rate them better, thank you garden street”

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Posted 5 years ago

“I have been asked to write a review before I have even had the product delivered. I ordered a gate on 30th June advised 14 to 28 working days delivery to date still not received and sent numerous emails and no response also can’t contact by phone. The customer service is shocking!”

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Posted 5 years ago

“The garden bench was A surprise gift for my Father bought online The delivery was quick and the quality was very good. He was delighted and so was we. I would order again”

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Posted 5 years ago

“Very difficult to get a quick response. Communication was bad. After hassle admittedly not all garden street fault as courier did not communicate either. Finally got my product. Don’t know if I would order again because I was unhappy about their customer service.”

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Posted 5 years ago

“Order significantly delayed. Customer service unreachable. Days to respond to emails.”

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Posted 5 years ago

“I initially gave this company some room for error due to the current situation,, having said that I’ve since found that there’s no excuse for poor communication and to be told after 14 of waiting “It’s to early in the order process to give further details “ that got me worried. I order many items online in my profession and have dealt with some difficult suppliers I know a bad company when I come across one ,, this is definitely one of those companies, now awaiting a refund Last 2 days due to non delivery and bad service Had to contact PayPal to assist me , now 37 days since ordering and still have not received item ,,, do not use this company”

Helpful Report

Posted 5 years ago

“My wooden planter arrived on time in perfect condition. Would definitely buy from Garden Street again”

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Posted 5 years ago

“I was sent a request to review the product but I am STILL WAITING delivery.”

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Posted 5 years ago

“Ordered two planters after chasing order up. They were delivered within days (odd that) no notification from carrier although I had an email saying I would be contacted with a delivery date by Garden Street so good job we were in. When unwrapped my husband discovered there were no screws to assemble the planters just instructions in the sealed plastic and stapled to the trellis. Chased up with GS and Rollinson and got 3 sets! Lovely planters when assembled.”

Helpful Report

Posted 5 years ago

“I am not sure that your company even warrants being awarded one star!!!!!! I ordered a parasol and base and paid for it. I included my address with the order and the order was accepted. I subsequently was informed that you do not deliver to Northern Ireland. The order was cancelled by you and I was refunded my money. I sent you an email and stated that I would be willing to pay any additional carriage charges. You stated that it was not possible because you do not deliver to Northern Ireland. You provided no explanation or apology, save for reference to your terms and conditions. I am at a loss as to why the order was accepted in the first place when I provided details of my address when ordering. I order and receive numerous items from the mainland regularly without any additional cost. However, in this case I even offered to pay any additional carriage charges which may have arisen to deliver to Northern Ireland and this was rejected. As a citizen of the United Kingdom I feel greatly aggrieved at the attitude which was adopted by your company. In summary the whole thing was very disappointing and can only be described as a “very poor show”.”

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Posted 6 years ago

“The item was not delivered.”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,806 reviews