Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,694 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for my products to arrive”

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Posted 5 years ago

“The service was as it should be. Absolutely fine. I've been disappointed with table and chairs as a bit wobbly and cannot hold a parasol as the weight of table and chairs to light. But does look nice.”

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Posted 5 years ago

“Very pleased with my purchase although not had much chance to use it due to the weather Quality and design excellent Delivery prompt and safe”

Garden Street 5 star review on 23rd July 2020

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Posted 5 years ago

“Goods were will packed and arrived promptly. Very happy with purchase.”

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Posted 5 years ago

“Shed still not received, it is incredible that am being asked to write a review when I am still waiting for delivery. Shed was ordered approx one month ago, was due to be in Garden Street on July 13th, now advised delivery to my address will not happen until probably end August. Full money for the shed was taken on order date, i.e. one month ago. Think very carefully before ordering from this company.”

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Posted 5 years ago

“We ordered our item on the 18th June, we contacted you to chase the order as we were and are still waiting. If you check your records and previous emails you will see you have already sent us a request for writing a review. I say again WE ARE STILL WAITING FOR THE GOODS Snd the goods”

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Posted 5 years ago

“Communication could be better but good product and a good price.”

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Posted 5 years ago

“This is the 2nd time I have been asked for a review I placed my order on 7th june it's now 22nd of July and have still not recieved my order so not very happy at the moment.”

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Posted 5 years ago

“Good customer service but wasn't happy with the quality of the product.”

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Posted 5 years ago

“I cannot comment as I have not received my purchase yet”

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Posted 5 years ago

“Do not think of buying from this outfit I ordered a Hamilton POP-UP Gazebo and only received it after an email and two phone calls that were not answered The Gazebo struts seemed to be buckled on assembly, I had it up for two days, took it down and attempted to put it up again a few days later when the strut joints broke and hung down Making the Gazebo useless I emailed Garden Street showing photographs with no reply I then phoned and received a prerecorded reply stating they were very busy and could not take calls and advising an email would receive a reply within 72 hours, no reply made I have now emailed them three times and phoned three times Every time with no acknowledgement or reply Their claims of high standards of service are nonsense I wonder if this terrible review will excite some kind of reply but I doubt it very much I repeat Do not buy from this company”

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Posted 5 years ago

“Good quality plants, quick delivery. Would definitely recommend.”

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Posted 5 years ago

“firstly I ordered the parasol on Saturday and was informed that it was in stock and would be dispatched Monday or Tuesday, as I purchased it especially for a function on the following Saturday, the following Saturday and no parasol, so I called the store only to be told they were busy and I could either wait until they had time to send it or get a refund, both solutions were no good for me. It finally arrived 12 days after ordering, it seems ok but for a couple of small pin holes in the cover and also no strap for for securing the cover when not opened, so the parasol flap about, so an average purchase.”

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Posted 5 years ago

“Arrived over 6 weeks late! When it did arrive it was damaged!”

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Posted 5 years ago

“Avoid this company. Waist of time. Purchased in April i been in told will be 5 days delivery. After so many emails It took 3 months until I received items.”

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Posted 5 years ago

“Ordered a shed with 14-28 days delivery after paying for the shed I then paid for a base ready for delivery. After 17 days I get an email saying the shed is out of stock so I’m now stuck with a base in my garden and no shed. Never order off this company”

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Posted 5 years ago

“Have still not delivered my garden furniture after more than two weeks. Only receive annoying email acknowledgements saying they are "looking into it" and they have not bothered to phone me once, their own phone being turns off "because of Covid". Absolutely dreadful customer service/”

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Posted 5 years ago

“Purchased a Seville pergola last July. Faded after only couple of weeks but thought we could live with it. Put it into storage after 2-3 months usage. Erected it again a couple of weeks ago and the colour completely disappeared in areas from grey to a streaky beige. Contacted customer services and they told me should have waterproofed it three times a year and therefore would not replace. If this had happened over a period of years I would accept it, but as it’s an outdoor product I would’ve expected it to perform better than four months total usage! They told me the waterproofing was a necessity as opposed to the written instructions which stated was a recommendation. Avoid.”

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Posted 5 years ago

“Zero customer service. I understand COVID has an impact, however to just be told the delivery company will contact you directly and nothing else when you are 20 working days down the line is poor.”

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Posted 5 years ago

“problem free transaction, product as described and delivered on time.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,694 reviews