Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,407 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,407 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your add says items will be delivered in 1-3 days but mine took 6 days.”

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Posted 6 years ago

“I cannot comment on what I have not received. Paid for it when ordered and have heard nothing since.”

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Posted 6 years ago

“I’ve been asked to write a review on my purchase. However a week after ordering and I still haven’t received it so I am unable to comment on the product .”

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Posted 6 years ago

“Poor communication regarding delivery. Was text in morning with same day delivery. Needless to say no one was at home. Item dropped at side of house with no signature. Big package now sat in the middle of my house and I am chasing installation date - owness is put on individual to follow up not what you would expect given money has been taken from bank account”

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Posted 6 years ago

“I am very disappointed with this patio planter. there was a chunk missing out of one of the sides and the end panel wouldn't fit, because the wooden battons were mis-aligned. The quality control of the standard of workmanship on this item must have been non-existent, or it would (one hopes) never have been sent out in this condition. I am now awaiting another end panel and very miffed. In mitigation, the Customer Services were quick to apologise, but this really isn't good enough for a so-called quality planter.”

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Posted 6 years ago

“I haven’t even received my order yet !”

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Posted 6 years ago

“Ordered Lifetime Plastic Storage Box Small on 19 April 2018, delivery time stated at 7-15 working days. Apart from the order confirmation and request for reviews on 26th Apr, 27th Apr and 9th May I was not contacted. On the 10th May I considered the 7-15 working day wait had been reached, so I rang customer services and queried the latest development. I was advised by Email , that the carriers had attempted to contact me on 0208563180, this was indeed a wrong number as it should have been 02088563180. I'm at a loss to understand why the lack of contact was not followed up. The incorrect phone number would have generated the information that it had not been recognised as there was not enough digits. Anyway I corrected the error and added my mobile number, via email and waited to be contacted. Having heard nothing by the 15th May, I rang customer services again and was informed by Email "We have been advised that due to the deliveries being booked for this week and next week you shall be contacted Monday/Tuesday of next week to schedule your delivery." Still having no heard from the courier by Tuesday 22nd May, I emailed customer services. On Wednesday 23rd May I was contacted by the courier and advised the delivery would take place on Thursday 31st May. On Thursday 24th May, customer services responded to my email of 22nd May. On the Evening of Wednesday 30th May the delivery took place, not on Thursday 31st May as I was informed, it was pure luck I was in! My first purchase from you was straightforward and went according to expected timeline. It seems if there are any problems it’s a very different story, and the lack of any proactive contact from you leaves a lot to be desired.”

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Posted 6 years ago

“Our order was damaged when delivered. A replacement that was sent was also damaged. The damaged seemed to be down to poor packaging. We will not be ordering again with this company as they are third party and the product itself was sent and not inspected by them. We did not know this when ordering through the internet. I have also had to take numerous photographs showing the damages which has wasted my time.”

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Posted 6 years ago

“Order placed on 10 May and delivery was first booked for 17 May but didn't arrive. Called them on 22nd and they told me the carrier had rescheduled it for the 23rd - but nobody had told me. It is now 10.30pm on the 23rd and still no delivery. Extremely poor customer service!!”

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Posted 6 years ago

“I ordered two identical items in dilver but when they were delivered one of them was green. I understand that this is being dealt with but have yet to receive confirmation that the correct item is being sent out. It is irritating that something so simple can go wrong leading to a waste of people's time all round!”

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Posted 6 years ago

“Considering I ordered this article on the 11th May, it is now the 19th and still not delivered and you request a review. I do not consider this good service.”

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Posted 6 years ago

“Delivery was very slow and received items out with the estimated delivery time period. Order placed on 1st may - items listed online as being in stock and with 4-8 day delivery- and items not received until 15th may. Phoned twice to enquire but this didn’t expedite things. Delivery note indicated ‘overnight delivery’ so no idea why there was such a hold up. Have received items bought online from USA and China quicker.”

Helpful Report

Posted 6 years ago

“You’re asking for a review before the order has even been dispatched. Not good customer service really, is it?!”

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Posted 6 years ago

“No communication with regards to my order (garden shed) after four calls to the shop and waiting 12 working days I again rang to see when I would get a delivery as the 7-14 days delivery time was up in two days time, I was eventually told they could not say when the shed would be delivered. Although Staff were apologetic my gut feeling was they did not care. All it would have taken was a call to keep us aware of what was going on. Item was ordered on 26th April and it took until 15th may for us to know we wouldn't be getting the shed. Would not recommend nor would I order with this firm again.”

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Posted 6 years ago

“Still haven't had my order delivered.....”

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Posted 6 years ago

“I was asked to review my item which confused me as I still haven't recieved it yet, so all I can do is review my experience with Garden Street. My order was placed on Mon 23rd April and I was told it would be with me in 7-14 working days. Today is the 12th working day and I have just phoned up to see when my item is likely to be dispatched so I can juggle things around at work to ensure I'm at home on the delivery date. I have now been told that I will be getting a call from the delivery company 'at some point' next week and my item will be delivered 'at some point' the following week. That will mean it would be a minimum of 19 working days awaiting delivery and potentially a maximum of 23 working days (for something that was meant to be 7-14 working days) This could potentially be a full calendar month waiting for delivery which I think is totally unacceptable. I'm in the process of looking elsewhere online for my item and if I can get it delivered to me any sooner, I will be cancelling my order for a full refund. This is my first time buying anything from Garden Street and will no doubt be my last. I understand that things can happen from time to time that can delay things, but it would be nice if Garden Street could've kept me up to date when they realised that there was going to be a delay rather than myself having to phone them chasing it up. If I had been told it would take almost a month to arrive, I would've cancelled and bought it from somewhere else. Also having read some of the other reviews about some of the nightmares that people have had regarding having a delivery date and then their item not arriving that day having waited in all day, I'm not convinced it will come when they say it will! (I wish I'd read these reviews before ordering) I'm regretting looking for the cheapest price for my item as I'm now getting a cheap service, I should've paid a little extra to a company that I'd heard of before and probably would've had my garden shed built now, and have all the contents of my previous shed inside my new one, rather than it all inside my dining room like it has been for the past 18 days and god knows for how many more days. The only positive thing I can say is that the member of staff on the phone was polite but this is not a good enough reason as to why you should shop with Garden Street. I just can't understand how it can take roughly a month to put a flat pack garden shed on a lorry and deliver it to someone's house, it's beyond me it really is. Never again.”

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Posted 6 years ago

“Still haven't received the BBQ (it should have been here a week ago) and had no contact from the vendor as to what is happening with it. Looking forward to hearing something soon.”

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Posted 7 years ago

“The item arrived without any instructions or fitting pack. I had to call to send another pack out to me. I am very disappointed by the overall finishing and apparent lack of quality control. Most of the pre-fixed screws were rusted! Not all the pre-fixed components were pre-drilled before being screwed together, as there are a lot of cracks and splits. There was a large splinter of wood coming away on one of the back rests. One of the pre-fixed arms does not sit flush with the connecting piece of wood, looks very shoddily made. The top layer of the table and two arms of the chairs were supposed to arrive all connected as one large piece, it arrived in 4 pieces with bent and twisted nails where the pieces had come away. I had to hacksaw the screws off and fit together with additional screws. The front inner arm rests have no way of connecting to the main part of the chair, and so are able to just be pulled upwards away form the table! The instruction kit supplied x22 of the 4x60 screws. The instructions actually require x24. It took me half a day to put the item together due to very poor instructions, not all parts were pre drilled, I had to constantly undo parts that were already fitted together to enable me to force the next part into place, I had to hacksaw off protruding nails in part of the table, I had to use some of my own screws to ensure some parts were fitted together properly. Once I finally put it together, I then had to sand down a lot of rough finishing. I feel that my money would have been better spent in purchasing a DIY kit and putting it together from scratch myself, making sure to pre-drill all holes! I have attached a number of photos to demonstrate my issues. I look forward to your feedback.”

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Posted 7 years ago

“I have no idea when my goods will be delivered. This is something that you need to improve”

Helpful Report

Posted 7 years ago

Dear Mr Nicholds, Thank you for your review. The current delivery lead time for this product is 7-15 working days, with today being the 8th working day. Due to the nature of the product, the carriers will contact you directly to arrange a suitable delivery date and you should receive this phone call at least a week prior to delivery. If you have any queries then please do not hesitate to contact us. Kind Regards GardenStreet

Posted 7 years ago

“I have not received my item yet.”

Helpful Report

Posted 7 years ago

Dear Mr Reynolds, Thank you for your feedback. The Wrenbury Arch was purchased on a pre-order basis for May delivery, as per your email confirmation. These are due to be complete this week and you will receive either a phone call or text message to confirm your delivery date. If you have any queries then please do not hesitate to contact us. Kind Regards GardenStreet

Posted 7 years ago

Garden Street is rated 4.2 based on 7,407 reviews