Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,407 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,407 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received a call as requested near time of delivery only after the product was left at the front of my house for anyone to pinch and after opening realised it was not what I had ordered so had to phone and have to go through all the same hassle again now, when I eventually get a date when the correct item is to be delivered, very disappointed at the moment”

Helpful Report

Posted 7 years ago

“Ordered a patio set. Driver arrived between the times I had stated were not convenient. 4 slabs were broken on the pallet. The slabs were so loosely packed on the pallet, they had clearly rocked from side to side in transit. The tail lift was not strong enough to manage the weight of the pallet, as a result the hydraulic sack trucks embedded themselves in the metal plate lining the tail lift. We ended up having to lift each slab of the pallet, until the weight of the remaining slabs made it easy enough to free the sack trucks from the metal plate lining. Have sent pictures, now waiting for replacement slabs.”

Helpful Report

Posted 7 years ago

“Waited in all day and the delivery didn,t arrive .Was delivered the following morning .Feel I have wasted a day when a phone call would have sorted the problem”

Helpful Report

Posted 7 years ago

“Received my text to say when delivery would be. I requested a change of delivery day as I would be at work,received text confirming new delivery date. Get home from work to find my £80.00 delivery up against my front door?? What is the point of offering the option of changing the delivery date if you are going to deliver when you like??!! Not impressed.”

Helpful Report

Posted 7 years ago

“ORDERING WAS FINE PAINLESS EXPERIENCE, BUT THE COMMUNICATION AND ORGANISATION OF SOMETHING THAT WAS SUPPOSED TO BE IN STOCK WAS POOR, I WAS GETTING TO THE POINT OF CANCELLING THE ORDER UNTIL I WAS PHONED TO ASK WHEN IT COULD BE DELIVERED. ON THE WEB SITE IT STATES 3-7 WORKING DAYS DELIVERY.”

Helpful Report

Posted 7 years ago

Dear Mr Jones Thank you for your review. Due to the nature of the product, the delivery of the goods does require booking on with yourself. Unfortunately, the carriers were unable to reach you on the phone number provided and left a voicemail regarding delivery. The current delivery lead time is 3-7 working days, and does not include weekends or Bank Holidays. We have looked into this with the carriers and we are glad to hear that the delivery has been booked with yourself for the 7th working day. If you have any queries then please do not hesitate to contact us. Kind Regards GardenStreet

Posted 7 years ago

“First the good points, this shed looks good once assembled, that's it. .The bad points, tedious to put together, mine had no pre drilled holes in places where there should have been. .If you watch the experts assemble this on YouTube, they do so very quickly and directly on grass. I was expecting spiral grass ground Anchors to be supplied, they weren't and this shed must be assembled on a concrete base and scewed down, I have not experienced a windy day as yet but don't fancy it's chances of survival, so as a precaution I'm going to put a scaffold pole in the ground outside the back of the shed and lash it to that. .The vents are not slanted so the rain does get in if you don't seal them up. .All in all even at the sale price this shed is not worth the money, I will need to make many modifications for it to be acceptable. .The doors don't shut smoothly and the locking bolts bearly keep it shut, the whole frame has too much movement. The manufacturer should improve drastically and the trade outlets selling this should give purchasers a discount on their next purchase for the trouble.”

Helpful Report

Posted 7 years ago

“Order placed 8 April 2017. Following order confirmation, no communication about the delivery. Had to chase after three weeks. Order not started. There would have been a further three weeks delay, so cancelled order. Had to chase refund for two weeks. Refund finally paid 8 May 2017.”

Helpful Report

Posted 7 years ago

“1-Delivery rescheduled once 2-No further communication with regards to timing of rescheduled delivery 3-Broken part of side panel (Likely in transit)”

Helpful Report

Posted 7 years ago

“I ordered a shed that showed item was in stock with a 3-5 day delivery time. Contacted by the manufacturer directly twice, each time telling me of a delay in production. Both staff I spoke with at Garden Street were apologetic, polite and as helpful as they could be, but just wish that any delay in production from a 3rd party is reflected on the website. Customer promise should come before making the sale!”

Helpful Report

Posted 8 years ago

“The delivery has just been left in my front garden, no text or email was sent prior to the delivery, the driver didn't even knock, just left the fence panels, posted a card and drove off.”

Helpful Report

Posted 8 years ago

“Purchased a product only to be emailed a day later highlighting they do not have it in stock, all money was refunded immediately. However we were not given the chance to purchase when they were next in stock, which was the same day according to the website but the price had gone up!”

Helpful Report

Posted 8 years ago

“The table was very late in being delivered as the courier initially said it couldn't recognise my post code, for some strange reason, I confirmed it was correct so the bird table was delivered. The table itself was in two parts and I was pleased to see one only had to screw the top on, however the screw hole was too big for the screw so the top is loose!”

Helpful Report

Posted 8 years ago

“Still waiting to receive it!!!”

Helpful Report

Posted 8 years ago

“Gazebo was received and many of the parts were missing. Resolution took two weeks and only after I demanded a replacement or a full refund. The replacement did not arrive as promised by Garden Street and so I contacted the manufacturer directly to get resolution - which consisted of receiving the missing parts as the item was now "out of stock". Garden Street could significantly do with improving their customer service. I do not feel that they proactively followed up with me or provided accurate timelines. Up to the point the item arrived they provided a great service but when the delivery was incomplete it was clear they were not proactively seeking resolution and that turned out to be my job. I did receive a £25 refund on a £340 gazebo from the manufacture (via Garden Street) but nothing from Garden Street just an apology with a promise that a replacement (that never arrived) was on its way!”

Helpful Report

Posted 8 years ago

Dear Mrs Clark, Thank you for your feedback. We are disappointed to hear about the issues relating to this product. Missing components and replacements are dispatched directly from the manufacturer, and due to the Easter Bank Holiday this unfortunately led to a delay in getting these to you We are glad to hear that you have now been sent the correct missing parts and that the refund has now been processed. Kind Regards. GardenStreet

Posted 8 years ago

“Expected delivery was 3-5 working days after this time no contact had been made and items not delivered. Chased this up and was told would get call back the following working morning which didn't happen so chased again to be told did not know where our order was an now 2 of the 4 items were out if stock so I cancelled the order and am currently awaiting a refund.”

Helpful Report

Posted 8 years ago

“Late delivery, compounded by poor customer service - chased delivery 3 times , and e mailed . Eventually got two phone calls , one advising delivery would be made by two pm - the second advising deliver would be made 5pm - Product was already delivered before the first call ! Dreadful”

Helpful Report

Posted 8 years ago

Good Morning Thank you for your review. We are disappointed to hear of your experience with the service and delivery. We do use third party carriers for smaller products to ensure free nationwide delivery where possible, and there can occasionally be a lag between advising on a delivery time and us being advised of the time goods are delivery. It wouldn't be in our interests to purposely mis-advise on a delivery time, and where we are glad that you goods arrived within the lead time of 3-7 working days (following your order on Easter Saturday), we apologise for not advising that these had already arrived at the point of call. If you have any queries please don't hesitate to contact us. Kind Regards, GardenStreet

Posted 8 years ago

“I have heard nothing about this item yet. No calls no texts about delivery but money has been taken from my account. I was hoping to have it by now for the nicer weather. Please advise.”

Helpful Report

Posted 8 years ago

“Ordered and paid for item. Received email cancelling order as out of stock”

Helpful Report

Posted 8 years ago

“No tracking for BBQ delivery. No show. When queried, the store had no idea where the product was. Blamed the courier. Eventually refunded purchase price because they were suddenly 'out of stock'. Chaotic service. Dave was polite but ineffective. Not good enough.”

Helpful Report

Posted 8 years ago

Good Morning. Thank you for your feedback. We are sorry to hear about the BBQ you ordered not arriving to yourself. After speaking directly to the carriers we were unable to obtain further tracking so it had appeared that the product may have been lost in transit. Normally we would have looked to have had another one of the BBQs dispatched to you as promptly as possible however we had since sold out. Due to this we cancelled your order and a full refund was processed back to the original account of purchase. Once again we apologise for the inconvenience caused however if you do have any further questions or queries please do feel free to contact us. Kind Regards. GardenStreet.

Posted 8 years ago

“be careful if you live in the highlands of scotland. advertised as free delivery then email to say they want extra £12 for delivery. very poor customer service”

Helpful Report

Posted 8 years ago

Dear Isobel. Thank you for your feedback. We uitlise a number of different carriers across the UK mainland to maintain free postage however in some cases, as stated in our terms and conditions, depending on the delivery postcode and with some particular items their maybe an additional delivery charge. In this instance we contacted you upon the order being processed to alert you of this additional charge that we'd have to apply. We do apologise for the inconvenience caused. If you do have any further questions or queries please feel free to contact us. Kind Regards. GardenStreet

Posted 8 years ago

Garden Street is rated 4.2 based on 7,407 reviews