Neil R
I was asked to review my item which confused me as I still haven't recieved it yet, so all I can do is review my experience with Garden Street. My order was placed on Mon 23rd April and I was told it would be with me in 7-14 working days. Today is the 12th working day and I have just phoned up to see when my item is likely to be dispatched so I can juggle things around at work to ensure I'm at home on the delivery date. I have now been told that I will be getting a call from the delivery company 'at some point' next week and my item will be delivered 'at some point' the following week. That will mean it would be a minimum of 19 working days awaiting delivery and potentially a maximum of 23 working days (for something that was meant to be 7-14 working days) This could potentially be a full calendar month waiting for delivery which I think is totally unacceptable. I'm in the process of looking elsewhere online for my item and if I can get it delivered to me any sooner, I will be cancelling my order for a full refund. This is my first time buying anything from Garden Street and will no doubt be my last. I understand that things can happen from time to time that can delay things, but it would be nice if Garden Street could've kept me up to date when they realised that there was going to be a delay rather than myself having to phone them chasing it up. If I had been told it would take almost a month to arrive, I would've cancelled and bought it from somewhere else. Also having read some of the other reviews about some of the nightmares that people have had regarding having a delivery date and then their item not arriving that day having waited in all day, I'm not convinced it will come when they say it will! (I wish I'd read these reviews before ordering) I'm regretting looking for the cheapest price for my item as I'm now getting a cheap service, I should've paid a little extra to a company that I'd heard of before and probably would've had my garden shed built now, and have all the contents of my previous shed inside my new one, rather than it all inside my dining room like it has been for the past 18 days and god knows for how many more days. The only positive thing I can say is that the member of staff on the phone was polite but this is not a good enough reason as to why you should shop with Garden Street. I just can't understand how it can take roughly a month to put a flat pack garden shed on a lorry and deliver it to someone's house, it's beyond me it really is. Never again.
5 years ago
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Garden Street has a 4.2 average rating from 7,063 reviews

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