Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,407 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,407 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a flat top bird table and only on confirmation of the order through email I was advised it would cost an additional £13.99 for delivery. As you advertise 'Free delivery' on all standard orders, I would think that your website should clarify what is 'standard' prior to accepting the order.”

Helpful Report

Posted 7 years ago

“They took full delivery details and payment, but eventually refused the order as they don’t deliver here. So if you live in Scotland or on a UK island, don’t assume that because you give them the full address and postcode, that they will honour the order they've accepted. Suggest you look elsewhere – I did and actually got a better price and delivery.”

Helpful Report

Posted 7 years ago

“My order was supposed to arrive on Friday 20.4.18 and I paid express delivery. To my knowledge it still hasn’t arrived. It says on my account it is dispatched that’s was today 24.4.18”

Helpful Report

Posted 7 years ago

“Not delivered in the 3 to 5 days. Still waiting”

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Posted 7 years ago

“Have not yet received the product with no delivery date”

Helpful Report

Posted 7 years ago

“27-03-18 Ordered item. Payment went through quickly. 1-3 day delivery slot. 03-04-18 Chased up after hearing nothing for a week. Story about being "miss-scanned" at the carriers and no more available until late April at earliest. 04-04-18 item still on website as 1-3 day delivery. Has now been updated!!! Very poor. Quick responses to emails though including complaint email and got a refund without fuss.”

Helpful Report

Posted 7 years ago

“Unfortunately some essential fittings were missing from the sealed box. Apparently they have now been sent separately, once we called up and explained the problem, however this delayed our landscapers by 3 days. Experience not quite what I had hoped for”

Helpful Report

Posted 7 years ago

“Bought the bird table on the Monday which was in stock but didn’t get a call about delivery until the Friday which meant it wasn’t delivered for Mother’s Day. Going to arrive 10days after order, just not good enough.”

Helpful Report

Posted 7 years ago

“Disappointed to find that the produce requires self assembly but there are no instructions or predrilled holes. This should have been made clear before purchase.”

Helpful Report

Posted 7 years ago

“One of the ordered items was no longer available. The two delivered large planters were damaged ++. Boxes that they were packed in was not suitable. Could not be replaced as no longer available. I did receive total refund but was then,left with two very large planters that I had to dispose off.”

Helpful Report

Posted 7 years ago

“it was sent to the wrong address”

Helpful Report

Posted 7 years ago

“My bad experience relates entirely to the courier firm. I appreciate this is a separate company however you employ them therefor they are a representation of Garden Street. The lady on the phone was rude, cocky and completely unable to apply a degree of common sense. The delivery was missing one package and they called my mobile at 07:45pm on a Saturday morning to redeliver... Totally unreasonable!”

Helpful Report

Posted 7 years ago

“Unfortunately my order was lost and I had to chase delivery. Once found, it was sorted swiftly and I'm sure it was a genuine mistake but it was still disappointing. But the quality of the product is good and I'm pleased with my mini-greenhouse.”

Helpful Report

Posted 7 years ago

“No delivery when told it would be here on Friday stayed in all day.”

Helpful Report

Posted 7 years ago

Good Afternoon Thank you for your feedback. We are sorry to hear that this was not delivered on Friday, as advised. Upon being notified of this, we arranged for a replacement to be dispatched on an upgraded, next working day service and we are glad that this has now been successfully delivered. If you have any queries then please do not hesitate to contact us and, our apologies for any inconveniences caused. Kind Regards GardenStreet

Posted 7 years ago

“It has been over a week and i still haven't received the BBQ that I ordered even though it specified on the order that it would be delivered within 2 - 3 working days.”

Helpful Report

Posted 7 years ago

Good Afternoon Thank you for your review. We are sorry to hear that this was not delivered in the advised lead time. When you contacted us to inform us of this, we arranged for a replacement to be dispatched on an upgraded, next day service. We do appreciate the inconveniences that may have been caused due to this delay and we are glad to hear that this has now been resolved. If you have any queries then please do not hesitate to contact us. Kind Regards GardenStreet

Posted 7 years ago

“Items delivered to neighbour and no notification was left, our neighbour notified us the following day. Instructions given for the third item to be left in a safe place however, not followed. Re-arranged delivery that was missed although received notification that it was on route. All in all not a very good experience.”

Helpful Report

Posted 7 years ago

“I was told the the shed would be delivered on the Wed so I rearranged delivery for the following Mon when I would be at home. I came home from work on the Thu and the parcel had been left in the back garden. The package was damaged and when we opened the parcel there were several damaged pieces. I phoned Garden Street who said they would arrange for replacement items to be sent out.”

Helpful Report

Posted 7 years ago

“delivery service is dreadful, still awaiting my goods that were promised 20/7 When I speak to your office, staff polite and helpful but it is not carried through. Please deliver my goods and notify me when this will be. I was told it would be between 3 and 5 working days and the order was placed 14/7”

Helpful Report

Posted 7 years ago

“Contacted yesterday (Shire GB) to get delivery details, was told late afternoon today, 13/07, so as no specific time was allocated I asked to be contacted 30 minutes on my mobile. The person I spoke to stated there was no special instructions, but this could be done and confirmed my mobile number from their records. I arrived home today at 1.45pm to find my bike shed propped again my house wall partially hidden behind a cardboard box. The note was pushed through the letter box, and has NO notes in SPECIAL INSTRUCTIONS, stated delivery is between 2pm and 6pm, therefore after the time I arrived home, and is signed off by the driver at 11.45am. This is not the delivery service I expect, and hope the delivery has left us our complete unit? Very unhappy with this service.”

Helpful Report

Posted 7 years ago

“Order for awning placed on Sat. 17th June Web site says 3-7 working days delivery Email asking for review received on Sat 24th June It's now Sat 1st July no sign of a delivery !!! No phone call, no email. 10 working days later, how difficult would it be to give me some information about the delay.”

Helpful Report

Posted 7 years ago

Garden Street is rated 4.2 based on 7,407 reviews