Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted some fence panels and I rang up to ask what the delivery date would be before placing the order. When you go to the trouble of asking the specific question it is expected that the answer will be accurate. This was not the case. It is quite different if goods are to be delivered on an unknown date in mid June to a delivery expected before Easter.”

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Posted 6 years ago

“Can't write a review as I haven't received my order yet. Ordered on the 3rd April”

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Posted 6 years ago

“ordered Thursday 4th April, promised delivery following Tuesday 9th April, delivery failed to materialise. Next delivery date 3weeks later 29th April. all with no discussion or choice so I cancelled the order.”

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Posted 6 years ago

“Ordered fencing, lots of nails missing, had to bang the nails in as they weren't in properly, gaps in the panelling where they shouldn't be, ok but wouldn't buy again. Delivery chap nice but late and didn't contact me until 45 mins after the delivery time.”

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Posted 6 years ago

“Gates are good and as advertised. Delivery was the issue. No delivery date confirmed. On day 6 or the advertised 4-7 days I emailed to check as hadn't heard. Email received just stated delivery company would be in touch. Nothing ever received. On day 7 the gate were delivered to my elderly neighbour as we were not aware. Driver was not very polite as he had also tried to deliver the day before. If I had of been notified as confirmed someone would have been in. I did not heard anything from the deliver people or customer services to see if anything had been delivered and all okay. Product good but customer service not so good.”

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Posted 6 years ago

“One of the three wooden planters I ordered was broken. The product I ordered was extremely poor quality, considering the price I paid. However, Garden Street, did resolve the problem of a replacement promptly.”

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Posted 6 years ago

“It is a good product but when it was delivered it had no screws or brackets. Very frustrating.”

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Posted 6 years ago

“The product I purchased is very good quality and I have no problem with that. It is the delivery and subsequent follow up that was poor. I didn’t hear anything for 2 weeks after purchase so I telephoned to be told the dispatch company would contact me. This they did a couple of days later and we arranged delivery. On the day of delivery only part of my order came. I rang Garden Street and explained I needed the table for the next day as we had a party arranged. Lady I spoke to was helpful and said they should be able to re send it in time. I was then contacted by manufacturer who said it would take up to 48 hours to locate the table. On Sunday I got a text to say table would be delivered Monday between 9 and 11. Did not arrive so I had to chase up. Driver problems and it finally arrived at 2.30pm. Just poor follow up customer service from Garden Street.”

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Posted 6 years ago

“Not great the lead time of 10-15 days was long enough but when I called to see what was happening with delivery it had been delayed by another 5-10 days I would expect what is a third party handler to be on top of their game. I had to cancel my order. My money however was refunded promptly in full. Lisa”

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Posted 6 years ago

“Don’t know why I’ve been asked to write a review haven’t received anything yet!”

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Posted 6 years ago

“I'm not sure whether it's my fault of yours but I ordered and paid for the bike storage before learning about the 2-4 week delivery date. I'm writing this review as I've been emailed asking me to, but the storage still isn't here. I think that's says it all... 4 weeks is totally unacceptable to deliver something, you obviously don't hold stock. This makes you a middle man taking a nice chunk of this sale for profit... As I say, still haven't received the item so can't review it.. I'm sure it's lovely, it cost enough!! 4 weeks delivery is NOT acceptable in 2019. Make it clearer on the website that this is the case. If I'd have known you would not have got my custom”

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Posted 6 years ago

Good Morning, Thank you for your review. All Trimetals items are made to order, so stock isn't held for these products. We advertise on the product page of the item that it has a lead time of approximately 14-28 working days. Once ready for dispatch you shall be contacted directly in order to schedule your delivery date. If in the meantime you do have any questions or queries please feel free to contact us. Kind Regards. GardenStreet

Posted 6 years ago

“Ordered product... a week later had to chase delivery. Then informed not available for 2 weeks. Chased 2 weeks later then informed a further 4weeks.”

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Posted 6 years ago

“The quality of the goods was really good but the website said 2-3 days delivery and they’d let me know when it was dispatched. A week later I was still waiting and so contacted via website. I think they forgot my order but I did get it 2 days later”

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Posted 6 years ago

“Waited three weeks for order only to be told after lots of chasing it was not available”

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Posted 6 years ago

“I ordered the Rowlinson bin store on 6 January and received a text from Rowlinson on 9 January saying that the carrier would contact in the next few days. By 18 January I had heard nothing (so much for a few days) and getting a bit fed up as I wished to get on with the project I contacted Garden Street (Natalie). I was only then contacted by the carrier with a delivery date of 24 January, some 20 days after placing the order. So thank you to Natalie for waking someone up and to the DB delivery driver who was excellent.”

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Posted 6 years ago

“Person I spoke to at Garden Street was very helpful but still not received goods ordered on 27 November with delivery within 3 to 7 days. Subsequent call to Garden Street last week I was informed that item was out of stock with supplier due in at the end of last week and still nothing. Would not order from Garden Street again Maureen Humphreys”

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Posted 6 years ago

“Failed to inform me that there was a big delay on my garden shed, ordered with Garden Street because they had the quickest del time , but when I phoned to check delivery date I was then told about the delay when they should of told me earlier. Have now moved to my new property and cannot clear my garage so have had to leave it there, am so lucky to know the purchaser and leave it there until my shed arrives”

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Posted 6 years ago

“Poor so far! Have no Gate yet or any communication either! Maybe you could look into this and let me know when I can expect the Gate!! Looking forward to hearing from you!”

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Posted 6 years ago

“Delivery did not come on day stated”

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Posted 6 years ago

“Suppliers sent wrong item (door canopy), but it was sorted within a week or two. Both the wrong item and the correct one were poorly packaged and had tears in the cardboard, with minor dents and scratches to the content inside. Under other circumstances I would have returned them, but by now the fitters were booked in, so I decided to live with it. I won't be using this supplier again, however.”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,488 reviews