Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,610 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited to long for goods to arrive 2 weeks plus is not good enough had to ring up twice to get the parcel”

Helpful Report

Posted 6 years ago

“Called to give details for delivery 1 day prior. Driver arrived not having received from customer services. Therefore left again. Missed asse.bling my shed during bank holiday weekend. Still pending delivery”

Helpful Report

Posted 6 years ago

“Took them more than a week to tell me the product was out of stock, may well have been longer if I had not chased them.”

Helpful Report

Posted 6 years ago

“I ordered a table set expecting delivery to be 3-5 days (or to have at least heard from someone). When I contacted them they said the set wouldn’t be back in stock until the end of the month (2 weeks after I made the order). When the end of the month came and I hadn’t heard from anyone I called again and was told it still wasn’t back in stock. The next day it was delivered without any warning - luckily I was home. Poor communication. It still needs to be unpacked so fingers crossed it’s all there with no damage.”

Helpful Report

Posted 6 years ago

“The item took two weeks to arrive instead of the 2 to 5 days indicated on the website. The legs of the table are of substantial different height which makes it impossible to use and there is some dents on one of the legs. It's now been 6 days since I sent the complaint and I still have no information of what is going to happen apart from an email mentioning that the centre is trying to contact the supplier. Surely it does not take that long to get an answer? I have now purchased the table & chairs 3 weeks ago, I can't use them and have no feedback of when the issue is going to be solved.”

Helpful Report

Posted 6 years ago

“Ordered a pair of gates with a 3-7 working day delivery (or be contacted with a delivery date within this time). Had to chase the delivery up 4 times after the 7 working days and kept being told ring back in a couple of days, I’m trying to run a business and this is know good to me. Finally with a bit of pressure I managed to get them 14 days later. Ordered on the 5th received them on the 29th. Won’t be using or recommending garden street again.”

Helpful Report

Posted 6 years ago

“I wanted some fence panels and I rang up to ask what the delivery date would be before placing the order. When you go to the trouble of asking the specific question it is expected that the answer will be accurate. This was not the case. It is quite different if goods are to be delivered on an unknown date in mid June to a delivery expected before Easter.”

Helpful Report

Posted 6 years ago

“Can't write a review as I haven't received my order yet. Ordered on the 3rd April”

Helpful Report

Posted 6 years ago

“ordered Thursday 4th April, promised delivery following Tuesday 9th April, delivery failed to materialise. Next delivery date 3weeks later 29th April. all with no discussion or choice so I cancelled the order.”

Helpful Report

Posted 6 years ago

“Ordered fencing, lots of nails missing, had to bang the nails in as they weren't in properly, gaps in the panelling where they shouldn't be, ok but wouldn't buy again. Delivery chap nice but late and didn't contact me until 45 mins after the delivery time.”

Helpful Report

Posted 6 years ago

“Gates are good and as advertised. Delivery was the issue. No delivery date confirmed. On day 6 or the advertised 4-7 days I emailed to check as hadn't heard. Email received just stated delivery company would be in touch. Nothing ever received. On day 7 the gate were delivered to my elderly neighbour as we were not aware. Driver was not very polite as he had also tried to deliver the day before. If I had of been notified as confirmed someone would have been in. I did not heard anything from the deliver people or customer services to see if anything had been delivered and all okay. Product good but customer service not so good.”

Helpful Report

Posted 6 years ago

“One of the three wooden planters I ordered was broken. The product I ordered was extremely poor quality, considering the price I paid. However, Garden Street, did resolve the problem of a replacement promptly.”

Helpful Report

Posted 6 years ago

“It is a good product but when it was delivered it had no screws or brackets. Very frustrating.”

Helpful Report

Posted 6 years ago

“The product I purchased is very good quality and I have no problem with that. It is the delivery and subsequent follow up that was poor. I didn’t hear anything for 2 weeks after purchase so I telephoned to be told the dispatch company would contact me. This they did a couple of days later and we arranged delivery. On the day of delivery only part of my order came. I rang Garden Street and explained I needed the table for the next day as we had a party arranged. Lady I spoke to was helpful and said they should be able to re send it in time. I was then contacted by manufacturer who said it would take up to 48 hours to locate the table. On Sunday I got a text to say table would be delivered Monday between 9 and 11. Did not arrive so I had to chase up. Driver problems and it finally arrived at 2.30pm. Just poor follow up customer service from Garden Street.”

Helpful Report

Posted 6 years ago

“Not great the lead time of 10-15 days was long enough but when I called to see what was happening with delivery it had been delayed by another 5-10 days I would expect what is a third party handler to be on top of their game. I had to cancel my order. My money however was refunded promptly in full. Lisa”

Helpful Report

Posted 6 years ago

“Don’t know why I’ve been asked to write a review haven’t received anything yet!”

Helpful Report

Posted 6 years ago

“I'm not sure whether it's my fault of yours but I ordered and paid for the bike storage before learning about the 2-4 week delivery date. I'm writing this review as I've been emailed asking me to, but the storage still isn't here. I think that's says it all... 4 weeks is totally unacceptable to deliver something, you obviously don't hold stock. This makes you a middle man taking a nice chunk of this sale for profit... As I say, still haven't received the item so can't review it.. I'm sure it's lovely, it cost enough!! 4 weeks delivery is NOT acceptable in 2019. Make it clearer on the website that this is the case. If I'd have known you would not have got my custom”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. All Trimetals items are made to order, so stock isn't held for these products. We advertise on the product page of the item that it has a lead time of approximately 14-28 working days. Once ready for dispatch you shall be contacted directly in order to schedule your delivery date. If in the meantime you do have any questions or queries please feel free to contact us. Kind Regards. GardenStreet

Posted 6 years ago

“Ordered product... a week later had to chase delivery. Then informed not available for 2 weeks. Chased 2 weeks later then informed a further 4weeks.”

Helpful Report

Posted 6 years ago

“The quality of the goods was really good but the website said 2-3 days delivery and they’d let me know when it was dispatched. A week later I was still waiting and so contacted via website. I think they forgot my order but I did get it 2 days later”

Helpful Report

Posted 6 years ago

“Waited three weeks for order only to be told after lots of chasing it was not available”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,610 reviews