Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,405 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was good till I come to assembly my product, no instructions sent & missing parts. Instructions were emailed to me quickly but missing parts are still missing. 3 days after reporting this, nobody from company has bothered to email me back to say I will be receiving these parts or not. So poor service & would not recommend buying from them.”

Helpful Report

Posted 6 years ago

“Delivery timing changed on website after I ordered no update I am having to chase”

Helpful Report

Posted 6 years ago

“delivery should have been between 5 and 7 working days and it was 9 also I would never have ordered the product had I known holes needed to be pre drilled !!! for the price of the item the holes should already be drilled got to pay someone now to do this as I do not have a drill !!!!! It should say this on product information !!!”

Helpful Report

Posted 6 years ago

“I haven’t received my order yet, or been given an expected delivery date.”

Helpful Report

Posted 6 years ago

“I placed my order for two Lutyens style benches on 28th May 2018 but have had to wait until today, 9th July 2018, for delivery. Garden Street did not contact me to advise about the delay and I had to contact them. This is not good customer service. The benches, now they are assembled, are good quality and I am delighted with them.”

Helpful Report

Posted 6 years ago

“The window awning which I bought as being 2m wide was somewhat less than that dimension although setting out dimensions in the instructions were for a 2m awning. If I had drilled the holes for the fixings as shown in the instructions they would be too wide apart to support the awning. As I need an awning which is actually 2m wide I had to return the item supplied”

Helpful Report

Posted 6 years ago

“The product was great and as described and at a reasonable price.. However delivery was not so good. The first date and time I was given was not convenient so I contacted the manufacturer to say I would be home later that day or offered alternatives as requested. I then received several conflicting emails ranging from we will deliver to a safe place we can't deliver on the alternatives. We can't deliver without a signature. In the end I rushed back just in time to receive another email saying they would deliver on one of alternatives. On the next delivery date l received another email cancelling delivery. Three days later I received a new date this time it was delivered. On top of this the pagoda was advertised as being treated and guaranteed for 15 years. The information received with the goods said it was recommended to be treated every 12 months”

Helpful Report

Posted 6 years ago

“Took 10 days to arrive. Left in my neighbours' back garden, despite my being in. Discovered by my neighbours when they returned from work. (Luckily their dog did not escape when the delivery was left.) Our understanding was someone needed to be in to take delivery. Clearly this was not the case. All the pieces appear to be there, including an additional piece of grooved timber (as far as I can tell this has not come adrift from one of the other assemblies). No instructions, so I was forced to download them from the website in order to check the parts are all there. Made the supplier aware, and they apologies. Really not impressed.”

Helpful Report

Posted 6 years ago

“Item was supposed to be delivered between 12.00 and 18.00. It was delivered before 11.00, (when we were out) left without any packaging on the drive, item is damaged, perhaps this was the reason it was delivered without checking and without being signed for? Not happy customer.”

Helpful Report

Posted 6 years ago

“Telephone contact to arrange delivery poor. E mailed with contact details; called back within minutes. No pre booked time slots for delivery available. Order tracking not updated. Goods scheduled to arrive as two seperate packages; only one delivered on the day. No advice received that a phased delivery was planned. Had to e mail to get delivery date for part two. Not a very good customer service experience”

Helpful Report

Posted 6 years ago

“Firstly i haven't received my order yet and i am asked to review my purchase, i cannot review something i haven't received. Secondly i have ordered a garden gate and am told delivery would be 7 - 14 days. i have emailed to ask for the delivery date and all i get is it will be 7 - 14 working days. at the time of writing it has been 7 working days and still no contact to advise when the gate will be delivered. Poor customer service and really poor at keeping the customer informed. I can only hope the gate is worth the wait when it finally arrives.”

Helpful Report

Posted 6 years ago

“Paid for goods 9 days ago,advised they were being delivered 4 days ago,still no sign of my purchase. Spoke to yourselves 2 days ago and was told i would receive an email regarding what was happening,needless to say no email so far and still no sign of my goods ,so not impressed at all”

Helpful Report

Posted 6 years ago

“My product wasn't delivered when I wanted it”

Helpful Report

Posted 6 years ago

“It's an insult asking men for a review when I haven't received baby goods as yet?”

Helpful Report

Posted 6 years ago

“I am afraid that this purchase has not arrived at the delivery address that I asked it to be delivered to: Joseph Williams, 7 Marlborough Place, Newton Abbot, Devon. TQ12 1QW. Neither has it been delivered to the purchaser’s address. Please phone: ‭07969 972906‬ to re-arrange delivery to the address above. This is disappointing as this is a birthday present for tomorrow! Robert Williams”

Helpful Report

Posted 6 years ago

“Delivery cancelled, no further contact except this request for a review!”

Helpful Report

Posted 6 years ago

“The wrong item was ordered and whilst the team was lovely to say they could send us the right item it's now the fourth attempt at delivery with several miscommunications between the team and FedEx and we have waited for four days at home”

Helpful Report

Posted 6 years ago

“Still awaiting product. I would have had no information regarding this had I not phoned to enquire.”

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Posted 6 years ago

“I paid for the shed on the 6th of June and I am yet to receive a date when the shed will be delivered. This review request is very premature.”

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Posted 6 years ago

“Had called to check item (large and expensive) was in stock prior to order after having been let down from another supplier. Assured item was in stock only to be advised 4 days later item no longer available. The reason for 2 stars rather than 1 was the swift refund of the payment taken. Simple customer service here, if item is not in stock just say so and don’t delay the request longer than required.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,405 reviews