Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,818 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 24th August 2026

420

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great the lead time of 10-15 days was long enough but when I called to see what was happening with delivery it had been delayed by another 5-10 days I would expect what is a third party handler to be on top of their game. I had to cancel my order. My money however was refunded promptly in full. Lisa”

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Posted 7 years ago

“Don’t know why I’ve been asked to write a review haven’t received anything yet!”

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Posted 7 years ago

“I'm not sure whether it's my fault of yours but I ordered and paid for the bike storage before learning about the 2-4 week delivery date. I'm writing this review as I've been emailed asking me to, but the storage still isn't here. I think that's says it all... 4 weeks is totally unacceptable to deliver something, you obviously don't hold stock. This makes you a middle man taking a nice chunk of this sale for profit... As I say, still haven't received the item so can't review it.. I'm sure it's lovely, it cost enough!! 4 weeks delivery is NOT acceptable in 2019. Make it clearer on the website that this is the case. If I'd have known you would not have got my custom”

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Posted 7 years ago

Good Morning, Thank you for your review. All Trimetals items are made to order, so stock isn't held for these products. We advertise on the product page of the item that it has a lead time of approximately 14-28 working days. Once ready for dispatch you shall be contacted directly in order to schedule your delivery date. If in the meantime you do have any questions or queries please feel free to contact us. Kind Regards. GardenStreet

Posted 7 years ago

“Ordered product... a week later had to chase delivery. Then informed not available for 2 weeks. Chased 2 weeks later then informed a further 4weeks.”

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Posted 7 years ago

“The quality of the goods was really good but the website said 2-3 days delivery and they’d let me know when it was dispatched. A week later I was still waiting and so contacted via website. I think they forgot my order but I did get it 2 days later”

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Posted 7 years ago

“Waited three weeks for order only to be told after lots of chasing it was not available”

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Posted 7 years ago

“I ordered the Rowlinson bin store on 6 January and received a text from Rowlinson on 9 January saying that the carrier would contact in the next few days. By 18 January I had heard nothing (so much for a few days) and getting a bit fed up as I wished to get on with the project I contacted Garden Street (Natalie). I was only then contacted by the carrier with a delivery date of 24 January, some 20 days after placing the order. So thank you to Natalie for waking someone up and to the DB delivery driver who was excellent.”

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Posted 7 years ago

“Person I spoke to at Garden Street was very helpful but still not received goods ordered on 27 November with delivery within 3 to 7 days. Subsequent call to Garden Street last week I was informed that item was out of stock with supplier due in at the end of last week and still nothing. Would not order from Garden Street again Maureen Humphreys”

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Posted 7 years ago

“Failed to inform me that there was a big delay on my garden shed, ordered with Garden Street because they had the quickest del time , but when I phoned to check delivery date I was then told about the delay when they should of told me earlier. Have now moved to my new property and cannot clear my garage so have had to leave it there, am so lucky to know the purchaser and leave it there until my shed arrives”

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Posted 7 years ago

“Poor so far! Have no Gate yet or any communication either! Maybe you could look into this and let me know when I can expect the Gate!! Looking forward to hearing from you!”

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Posted 7 years ago

“Delivery did not come on day stated”

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Posted 7 years ago

“Suppliers sent wrong item (door canopy), but it was sorted within a week or two. Both the wrong item and the correct one were poorly packaged and had tears in the cardboard, with minor dents and scratches to the content inside. Under other circumstances I would have returned them, but by now the fitters were booked in, so I decided to live with it. I won't be using this supplier again, however.”

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Posted 7 years ago

“Difficult to comment on the water butt that I ordered as it got lost in transit, and I am still waiting for a replacement.”

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Posted 8 years ago

“Garden Street was excellent. However the product from La Hacienda was absolute rubbish.”

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Posted 8 years ago

“I still have not received my order please help WEB72139”

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Posted 8 years ago

“I received an immediate email confirming my online order. However, this coming monday (2 days time) is the end of the 7 working day delivery window and I have heard nothing about whether the shed I ordered is being delivered. This makes planning for monday impossible and us very inconvenient. Almost all companies keep you better informed about delivery times than Garden Street.”

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Posted 8 years ago

“All was good till I come to assembly my product, no instructions sent & missing parts. Instructions were emailed to me quickly but missing parts are still missing. 3 days after reporting this, nobody from company has bothered to email me back to say I will be receiving these parts or not. So poor service & would not recommend buying from them.”

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Posted 8 years ago

“Delivery timing changed on website after I ordered no update I am having to chase”

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Posted 8 years ago

“delivery should have been between 5 and 7 working days and it was 9 also I would never have ordered the product had I known holes needed to be pre drilled !!! for the price of the item the holes should already be drilled got to pay someone now to do this as I do not have a drill !!!!! It should say this on product information !!!”

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Posted 8 years ago

“I haven’t received my order yet, or been given an expected delivery date.”

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Posted 8 years ago

Garden Street is rated 4.2 based on 7,818 reviews