Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,631 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good - Service was good overall, happy with experience.”

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Posted 5 years ago

“I have been waiting for my order since 12 th June and still not delivered where is my order can't wait any longer no contact from sale's can't speak on phone hopeless.”

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Posted 5 years ago

“Delivered as promised and erected in five hours”

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Posted 5 years ago

“Really pleased with my beehive style composter, ideal for the smaller garden. Put it together in a couple of hours but someone who is used to tools would be much quicker. The bottom part, although looks like a lot of slats when delivered, just slots together. Looks very nice in my garden too.”

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Posted 5 years ago

“First time customers we were notified when the product came into stock. Ordering was simple delivery was received well within the quoted period. There was a problem with one component but it was speedily resolved to our satisfaction. The only comment we would make is that we would have appreciated notification that the order had been despatched.”

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Posted 5 years ago

“Excellent quality garden love seat. Well packed with easy assembly instructions. Will make a lovely addition to our garden for many years!”

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Posted 5 years ago

“Excellent delivery driver”

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Posted 5 years ago

“Excellent product good customer service quick delivery Would use ,this company again”

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Posted 5 years ago

“Have no idea how to rate this as have not received what I ordered yet. Will be happy to review if and when I receive my order.”

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Posted 5 years ago

“We bought a double garden seat. Excellent quality but self assembly instructions could have been better if in addition to pictures the instructions could have contained some written words/explanations.”

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Posted 5 years ago

“I have been asked to write a review about my recent purchase - IT HASN'T EVEN ARRIVED”

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Posted 5 years ago

“Considering the difficulties that have been caused by the outbreak of covid the service I received has been excellent. I would have no hesitation in recommending Garden Street to anyone wanting to buy from this company. I never write reviews but felt it was well deserved.”

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Posted 5 years ago

“Awning arrived earlier than expected and very happy with it. Thank you”

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Posted 5 years ago

“I so wish I had read the previous reviews . The bird table which I ordered arrived broken in 2 places - the corner of the slate roof was broken and also a piece of wood on the roof. I have emailed the company and was told I would have to wait - the company had to refer to the warehouse . I have provided evidence of the damage . I have sent a second email and am still awaiting a reply - one of the worse experiences I have had for customer service.”

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Posted 5 years ago

“Appalling Experience. Waited 29 working days for my delivery of a potting bench. They blatantly lied and informed me the courier had lost the consignment. Never received goods. Rubbish company which hides behind Covid 19 for its excuses. Do not buy from this outfit !”

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Posted 5 years ago

“Fast delivery, product as described. Definitely recommend”

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Posted 5 years ago

“Wrote a review earlier. Now I will edit as Customer Service has proved to be very good was annoyed at lack of communication between ordering and a lengthy dispatch date which in turn ended up out of stock. However customer service have apologised and issued full refund.”

Helpful Report

Posted 5 years ago

“I had been expecting a delivery time/date to be given me, I received nothing, given these Covid times I was at home. I have no idea how long the delivery took. I never saw the delivery person, just rang our bell and drove off. Large parcel was damaged but this did not affect the contents thankfully. I am pleased with the companion seat I ordered.”

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Posted 5 years ago

“Suncast items ordered in January, but out of stock. I was kept up to date with likely delivery dates, so customer service was excellent. Garden Street also agreed price match. I received my cabinets in June and am really pleased with them - such good quality. The in-stock items I purchased at the same time were delivered very quickly. I would not hesitate to order from them again, and have done. Well worth waiting for out of stock items. Highly recommend.”

Garden Street 5 star review on 1st July 2020

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Posted 5 years ago

“Excellent product delivered within promised timescale.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,631 reviews