Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,877 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am sure it will be good but as my order (8th June, 21 days ago) hasn't arrived yet, I'm assuming that this is due to the present Covid-19 situation? My fingers are crossed that it will eventually arrive safely, so still hoping. I hope to be able to do this review when my chair has arrived. Then it will be 5 stars!”

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Posted 6 years ago

“Few scratches and marks on the bench. But overall good quality and service”

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Posted 6 years ago

“I know we are in unprecedented times,however no communication throughout the whole time of 30 working days after order was too much. Then after I email first they say I have a few days to wait then my order actually moves to dispatch. Still not received 8 working days later so I ask them where it is to be told it's out of stock till 06 july. If my refund is sorted promptly I will edit my review and rate them higher as good customer service and this would of just been unfortunate.”

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Posted 6 years ago

“Great service. Arbour came within 6 days of ordering. I have studied and understand instructions. Now in process of painting before assembly. No problems so far. Delivery man very helpful. Thank you.”

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Posted 6 years ago

“Helpful and easily navigable website, quick despatch and arrival of articles well within estimated timeframe. I will definitely use Garden Street again.”

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Posted 6 years ago

“got back to my email quickly”

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Posted 6 years ago

“Dear Garden Street we are very pleased with the arch we ordered from you. Delivery was much quicker than stated and the arch looks great in our garden. It was easy to assemble and all components were delivered together along with instructions on how to assemble. Overall we are very pleased with the service received from Garden Street. Thank You.”

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Posted 6 years ago

“Have not received my goods yet”

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Posted 6 years ago

“I’ve not received it yet Waited in a day a fortnight ago. Really poor service Please someone get in touch Jon Newton 07753987851”

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Posted 6 years ago

“My order has not arrived after 3 weeks. I e-mailed you and have not received a reply”

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Posted 6 years ago

“Excellent, prompt service and friendly deliveryman.”

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Posted 6 years ago

“Not much communication after placing the order. Didn’t know when it would arrive. It was delivered by Palram but should they have confirmed delivery? Product description on the Garden Street website was not very detailed, so it was a bit hit or miss whether it would be suitable.”

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Posted 6 years ago

“The instructions were not very clear particularly concerning roof assembly and where wet through as the bag was split had to dry it out in the oven However we love the end result”

Garden Street 3 star review on 28th June 2020

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Posted 6 years ago

“Purchased a wheelie bin store, very pleased with the item, instructions to assemble it were easy to follow and the quality is excellent.”

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Posted 6 years ago

“Sorry I can not rate your service has I haven’t received the shed yet, I was told it would be 3-4 weeks, and I ordered it on the 8th of June so that’s, only 3weeks tomorrow, but I haven’t heard anything at all, I don’t suppose you could check up the delivery date could you please ?”

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Posted 6 years ago

“Not impressed!! Paid £949 for goods supposedly in stock. Emailed them a week later as still showing as ‘processing order’. Email ignored so after another 10 days contacted them through Facebook, eventually told that the goods were in fact not in stock! Yes they refunded without question but they had my £949 for 3 weeks for goods they said they had got in stock when they hadn’t. They won’t answer the phone as they are getting a high volume of calls - I wonder why!! They ignore emails ... do yourself a favour and shop elsewhere.”

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Posted 6 years ago

“Palram SkyLight Plastic Anthracite Apex Shed 6X8 Excellent item. It was hard to assemble it on a windy day but we got through it. The garden is complete with it so happy 😀”

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Posted 6 years ago

“How can I write a review when I have not received the goods - for which I note you have taken my money.”

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Posted 6 years ago

“When things don't always go to plan, you hope that assistance is there to help. This happened with our Garden Street order. A vital piece of our consignment was broken. We took pictures and sent them to Garden Street who acknowledged our issue immediately and within a week the replacement part had arrived. Care had obviously been taken to ensure the replacement part was not similarly damaged; the packaging was strong, secure and supported the vulnerable areas. So, a big thank you to Garden Street for your top quality post-delivery customer care and attention. No quibble, no hassle - just got on with it and extremely well done.”

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Posted 6 years ago

“Garden store chest was just what I needed to tidy away my pots, trays etc. Was really a two person job but I managed with propping sections against step ladders. Most difficult, without help, was the hinged lid but “where there’s a will there’s a way!””

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,877 reviews