Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,641 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 2nd March 2026

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, really good price . Delivery time was good but communication regarding delivery was poor. (No notification given of date or time.)”

Helpful Report

Posted 5 years ago

“I understand the current situation however a courtesy e mail would of been nice to update me on my order. Warehouse closed but took my order and then they missed it on the delivery. Well didn't get loaded. Information I found out. Chasing up your item all the time. Still not recrived my item but asked to write a review. Shop eles where in future.”

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Posted 5 years ago

“The phelan shed I got is very unsecure at the lock it looks good wouldnt store anything apart from garden furniture in it due to secure reasons.”

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Posted 5 years ago

“Like many of the other people who have used company when my chiminea finally turned up it was someone else’s returned item even had all returned info on box they didn’t even bother to check Lid and stand both still missing as per original reason for being returned. After several emails with the same response as lots of people about sorry will get back to you with as solution eventually went through PayPal for a refund as offered them to send missing parts or send a new complete chiminea. Now won’t refund until get incomplete one back which is ok if you can get hold of them to organise this. This has been going on for well over a month wished never used this company and definitely wouldn’t recommended them in fact would say avoid”

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Posted 5 years ago

“I am more than happy to rate Garden Street a 5 star rating . Extremely polite , value for money and very swift delivery.”

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Posted 5 years ago

“Still waiting for my garden furniture which I ordered on the 15th April, have emailed them four times and left a message on their answer machine no reply.”

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Posted 5 years ago

“Good quality products, furniture arrived quite a long time after other items, but understandable in the current situation. Communication also good. Many thanks”

Helpful Report

Posted 5 years ago

“Have received a damaged item, after trying to blame the carriers when it was clear it was damaged before packing we are still waiting to find out about a replacement after many emails. Offered a measly £16 off to keep it but collecting the item & sending a replacement would cost 3 times that as bulky item Not sure who is making the decisions absolute nonsense to me but we will be returning when we eventually hear back A very frustrated customer!”

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Posted 5 years ago

“Turin Garden set we bought is fantastic.Very strong, robust and easily assembled. Would recommend.”

Helpful Report

Posted 5 years ago

“Great service, delivered on time with phone call before arrival. Good instructions, straightforward to put together (needed two people) really pleased with the final product. Thank you”

Garden Street 5 star review on 26th April 2020

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Posted 5 years ago

“Quick & efficient service. Item delivered on time. Would definitely use again.”

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Posted 5 years ago

“Our replacement gazebo canopy arrived swiftly and well packaged and it was a great price. Woul certainly use again and recommend to friends.”

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Posted 5 years ago

“Very good fire bowl. Good size, easy to assemble. Very happy with it.”

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Posted 5 years ago

“We were kept up to date on the delivery and it came when they said it would couldn't ask for more thank you”

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Posted 5 years ago

“Incorrect quantity delivered and then the wrong product delivered.”

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Posted 5 years ago

“In these usual times, very happy with my purchase.”

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Posted 5 years ago

“Really unhappy with customer service. I simply want to replace a faulty table which was delivered as part of a dining set I am otherwise satisfied with. 8 days on and am still being fobbed off with we’ll get back to you with a solution. Response time to email is 72h (if at all), until I mention contacting my card issuer which did provide a prompt response, only to be fobbed off again. All of this could probably be swiftly resolved with a phone call to the supplier - they cannot or are unwilling to even answer my queries. Uncontactable by phone and won’t call you back if you ask. Wish I’d never used this company, am fed up and problem is still unresolved.”

Helpful Report

Posted 5 years ago

“Excellent service. Product was of a very high quality and competitively priced compared to other retailers. Fitting instructions very easy to follow and the product was very well packed for despatch”

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Posted 5 years ago

“When ordering my palram 5x6 garden shed it was so easy ordered on line and fabulous price, the driver even delivered it to my gate, easy to follow instructions and no missing parts”

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Posted 5 years ago

“Great items and great customer service. I asked a question about a product and got a very quick response. Items delivered really quickly too.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,641 reviews