Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was delighted when Garden Street emailed that they had a limited stock of the Palagram 12’ x 8’ plastic shed. I ordered one immediately having been waiting for three months. Much to my surprise, it arrived within a week. Happy days. Unfortunately, when erected on the concrete base of the same size, we discovered the shed was actually 7’6” x 12’6” which caused a problem. We had the put planks of wood in the ground to support it. Lovely shed, shame about the size.”

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Posted 4 years ago

“Well what can I say. Ordered a summer house early September and waiting until 9th November to get it. Next door neighbour ordered same summer house from Screwfix last week and it was with her within 4working days. They've asked me to review it yet I haven't got it yet.....hence the curt review.”

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Posted 4 years ago

“I placed an order on and paid for an item which I received a stock notification for. Later that day I received an email to say that the item I had order was no longer in stock and they would not be able to fulfill the order. I had to speak to customer services, who were very polite, and processed my order cancellation right away. Unfortunately the refund was not processed and the funds were not returned to my credit card. It wasn't until I received a credit card bill that I realized. I made another call to customer services who apologized for the error and replaced the money straight away without any hassle. Thank you”

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Posted 4 years ago

“Still waiting on garage to come back into stock and confirmation of when it will be delivered”

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Posted 4 years ago

“did not receive order ,got email 2 days later item ordered not in stock”

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Posted 4 years ago

“Having components of my order out of stock for some time was disappointing and delayed my project (raised flower bed using Rowlinson timber blocks) but with Covid19, possibly not entirely Garden Street’s fault. However, the 3 Stars are really about having half the order delivered on Thursday and the delivery company/Garden Street appearing to lose track of the remains components! They did turn up on the Monday but no one seemed to be aware that that was going to happen! Other than that the product delivered was completely as described and I have no complaints with that or the ordering process, once in stock, which could have been 5 Star. Thank you.”

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Posted 4 years ago

“Slight hiccup on the order, but once contacted they acted very quickly.”

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Posted 4 years ago

“Arbour looks very nice but disappointed with two big cracks in the wood which had to be filled with wood filler.”

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Posted 4 years ago

“Prompt delivery Good product, but had to redo one part as wood had split and screws too short for the base. Now built and amended, happy with product.”

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Posted 4 years ago

“Ask me again when I've received my order.”

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Posted 4 years ago

“iI am still waiting for it to be delivered 😢”

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Posted 4 years ago

“i still have not received my purchase as of yet 6 to 8 weeks delivery as stated on 5th week as of now w.evans”

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Posted 4 years ago

“Never received order due to not monitoring stock levels which is understandable, but the few weeks before being told about this error was not. Hopefully any future dealings will be better handled”

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Posted 4 years ago

“3 stars for fast refund. You would have got 5 stars had you actually delivered my order, instead of accepting my order and then telling me that it wasn't in stock”

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Posted 4 years ago

“I chose this product, a bike store, because it was a police approved product. However the overall quality is let down by poor design and detailing, poor fixings, inadequate instructions and complexity of construction. In addition the Garden Street web page is inaccurate: it does not use gas struts but fairly primitive spring loaded ones. The ground anchor cable is also not alarmed. These descriptions apply to a more expensive and more secure product. The Trimetals website is overrun by 5* and 4* reviews with little negative criticism and a suggestion that construction is simple and takes around 3 to 4 hours. Check the reviews on Amazon and other sites as well as here - Trimetals are surely guilty of filtering out critical reviews? I can recommend the product but suggest care is needed and allow 12 hours (and assistance) to construct it effectively. I am a civil and structural engineer, experienced DIY enthusiast and at one time ran a DIY store so I think my criticisms are valid. Make sure you fix the store down with the anchors provided and against a wall if possible to avoid a massive theft risk if the back is accessible. Similarly, as reviewed elsewhere you MUST use the hasp and staples or the product is easy to gain access to. The problems: no tools are provided and the required tools are not listed. As many of the fixings are standardised and not therefore ideal in some locations, specific tools are needed to do the job right - particularly since many fixings have to be tightened in extremely inaccessible places, often requiring two people. Why on earth was a 3mm open ended spanner and 3mm slim box spanner not provided with this expensive piece of kit? Make sure you have them! The store can be purchased as non-secure and so rather than adapt their product, unbelievably Trimetals provide the components (and a drill bit!) to drill and fix your own hasps and staples. This is unacceptable in a product at this price. It requires great care to ensure everything lines up (and is inserted the right way round) to avoid ruining the store. Which raises the next issue, mentioned frequently elsewhere: the instructions are of low resolution, lack sufficient narrative and lack blow-up details at crucial points as well as missing critical sequencing steps. It appears that Trimetals may have never erected their own store! My copy was dated 2015...what a shame they do not read the negative feedback. I was provided with a useless masonry bit (buy a quality one - you will need an additional 16mm masonry bit anyway for the anchors) and two drill bits (presumably because their quality was such that one was insufficient to drill 12 small holes). Which brings me to the next issue: not only was I given two sets of instructions, one of which states at The End that they should not be used for Protect a Cycle but I got two sets of anchor bolts (of different types) and the instructions for anchoring did not match any of them or match the holes pre-cut in the base. If you think I am being hyper-critical, I recently also erected a secure shed from Biohort of Austria; this was superbly designed, detailed and manufactured and was complemented by all the tools required, brilliant instructions and helpful additions such as touch-up paint. What a shame their cycle store does not appear to be as secure.”

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Posted 4 years ago

“Delivery good . Shed door is broken . Could do better .”

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Posted 4 years ago

“Very good product and competitive price However a very long delivery time. As a result might have to think again”

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Posted 4 years ago

“Customer service / contact with regard to delivery was poor, one text from the delivery company 2 hours before delivery....no e.mail from the company with regard to dispatch or delivery....gate is of sound quality ...”

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Posted 4 years ago

“The product is good and delivered within a respectable timeframe. I’m on my second BBQ shelter from the same manufacturer so I am confident I won’t be disappointed with it, so I am leaving it packed and unopened ready for next summer. That being said I emailed a question on the 1st of the month enquiring about purchasing a second fabric canopy as a spare, as other manufactures offer but it is now the 23rd of the same month and all I have heard is crickets. A yes or no answer over the last three weeks isn’t too much to expect even in the current covid climate.”

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Posted 4 years ago

“Happy with the service, and fast delivery, but a little disappointed that around 6 out of the 40 plastic garden tiles I ordered were damaged in some way.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,488 reviews