Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t review the shed I bought as I’m still waiting to receive it.... when I placed the order it said it would be 3 weeks till it came into stock, which was fine, it came into stock on the date expected but when I followed up I found it said it would be a 3-4 week lead time on delivery which is just really annoying.”

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Posted 4 years ago

“Plant wasn’t in great condition when it arrived sadly”

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Posted 4 years ago

“Still awaiting replacements for Order 189210 originally placed on 3rd July. (Zoe Sayers dealing)”

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Posted 4 years ago

“The product was ordered on the 25th June and arrived today. I had to chase up the order. It would be better if Garden Street could keep you abreast of your order status especially if it goes over the stated delivery time, even when we know items might be delayed due to COVID19. I had no email from the carrier either saying that it would be delivered today. Anyway, the product arrived intact and well packaged and my husband has put it together in under an hour. It seems fit for purpose.”

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Posted 4 years ago

“Happy with product but order fulfillment process is lacking. I found it quite strange that I got no shipment notification. Having waited 4-6 weeks (which I was happy about), I had no idea it had shipped until it arrived with a very grumpy courier when I was not in the country. I strongly suggest you email when shipped to allow customers to actually plan to be in when a bulky prodct arrives. I knew it would be 4-6 weeks but you really should tell people when it has left or you risk failed deliveries. I had no issue with the 4-6 weeks wait - just an issue with a bad mood delviery driver who wasn't happy I was not in. Tell me it has shipped and I can expect a bulky delivery. Makes everyone's life easier.”

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Posted 4 years ago

“Took several weeks to deliver despite the website saying in stock and 2-4 weeks. When it actually turned up- it was delivered by the chuckle brothers with a bartered box and a huge dent in the roof panels (see photo). I couldn’t be bothered to wait another millennia so I still put the battered gazebo up in time for the second wave of COVID. The product itself is pretty nicely made- a shame it took so long and arrived damaged...”

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Posted 4 years ago

“Communication could be better but good product and a good price.”

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Posted 4 years ago

“Unable to complete review as I'm still waiting for my order to be completed”

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Posted 4 years ago

“The final look is just what we wanted however, I wasn’t informed of delivery and was lucky I was working from home the day it arrived. I am a flat pack queen but the instructions are not clear and nye impossible to follow to the letter. We had to make adjustments along each step which was frustrating. I would suggest a rewrite of instructions and better quality pictures to guide the builder.”

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Posted 4 years ago

“Slow communication”

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Posted 4 years ago

“I really cannot give a true review as I have not received my order yet!”

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Posted 4 years ago

“Few scratches and marks on the bench. But overall good quality and service”

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Posted 4 years ago

“The instructions were not very clear particularly concerning roof assembly and where wet through as the bag was split had to dry it out in the oven However we love the end result”

Garden Street 3 star review on 28th June 2020

Helpful Report

Posted 4 years ago

“The item we bought was exactly what we wanted, however, the delivery was later than expected and notification regarding this only occurred after emails were exchanged.”

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Posted 4 years ago

“Goods yet to be received, no delivery date available, will review on receipt of goods.”

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Posted 4 years ago

“Fairly quick service, but nobody answering the phone, so all orders and communication via the internet. Fence panels were 1.8mt wide and not 6feet, which means they need packing out when fitting to 6 foot gravel boards. Plus one panel damaged and replacement has not yet been provided !!! So a little disappointed at the moment”

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Posted 4 years ago

“The quality of the wood was good however fitting in some cases was difficult For instant the dows to the back rest and side chair support was 5 to 7 mm adrift the long thread screw where difficult to align with the thread nut if you push them to far you cannot get the thread nut out so if you miss as I did on some occasions you would have to use a 6 inch screw.”

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Posted 4 years ago

“I am writing this with caution but I am a bit disappointed at the length of time the delivery of the item I purchased online on 2nd June 2020 is taking. I am yet to receive it and have not received any updates on the item's dispatch since I placed the order. If there is a reason for the delay I would welcome some sort of update from Garden Street. Thank you.”

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Posted 5 years ago

“Still have not received goods”

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Posted 5 years ago

“Unfortunately the order i placed, although it said it was in stock, it wasnt and i still havent recieved the item. They have communicated ok, but disappointingly they have taken payment without a confirmed delivery date.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,488 reviews