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Garden Street Reviews

4.2 Rating 7,063 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a space saver metal shed that arrived earlier than the 14 to 28 day estimated delivery time. I was only informed about delivery when the driver knocked on the door. Luckily someone was in but it would have been helpful to be notified prior to delivery.”

Posted 3 years ago

“Ordered an item that was listed as in stock only to be informed 3 days later that it had sold out. Although disappointed they did apologise and refund quickly so I can't fault them for that. It wouldn't stop me buying from them again”

Posted 3 years ago

“Re-order of rectangular box planter. Slick order entry through to delivery. When unpacked, one side panel (long side) showed the wooden laths to be insecurely held onto the steel pins that hold the side together. Gaps of up to 8 mm between laths observed on one pin. This meant the panel was distorted (top and bottom now not parallel) and the holes for the steel pins though the laths ovalled. It was a small matter to re-arrange the laths back into position with a mallet, but the oval holes meant the fit was now loose. Fortunately the end panels were firm and when all four sides were assembled the sub-standard panel was held securely. Not a big deal, but disappointing QA (yet again - see my reviews on earlier orders) given the price.”

Posted 3 years ago

“I have not yet been able to receive the goods!”

Posted 3 years ago

“Ordered Trimetal shed on &th October and advised delivery 8-12 weeks for delivery. Therefore unable to give definite answer at this time.”

Posted 3 years ago

“I have not yet received my parcel.”

Posted 3 years ago

“Have ordered some garden railings,since the purchase I have no idea if I will receive it in the specified time. Should take 6-8 weeks. it’s been 4 weeks and have Had no more info”

Posted 3 years ago

“A good product, however some parts were damaged and a couple of pieces missing. The company rectified it extremely quickly and without any fuss so I can't ask anymore than that. I had to redrill a couple of the holes, but no big deal. The one design floor is on the back panel as the joist means you can't get your hand inside the frame to screw the screws in straight. If you can live with it, I would suggest getting longer screws and joining them together from the outside though the side panel”

Posted 3 years ago

“I was delighted when Garden Street emailed that they had a limited stock of the Palagram 12’ x 8’ plastic shed. I ordered one immediately having been waiting for three months. Much to my surprise, it arrived within a week. Happy days. Unfortunately, when erected on the concrete base of the same size, we discovered the shed was actually 7’6” x 12’6” which caused a problem. We had the put planks of wood in the ground to support it. Lovely shed, shame about the size.”

Posted 3 years ago

“Well what can I say. Ordered a summer house early September and waiting until 9th November to get it. Next door neighbour ordered same summer house from Screwfix last week and it was with her within 4working days. They've asked me to review it yet I haven't got it yet.....hence the curt review.”

Posted 3 years ago

“I placed an order on and paid for an item which I received a stock notification for. Later that day I received an email to say that the item I had order was no longer in stock and they would not be able to fulfill the order. I had to speak to customer services, who were very polite, and processed my order cancellation right away. Unfortunately the refund was not processed and the funds were not returned to my credit card. It wasn't until I received a credit card bill that I realized. I made another call to customer services who apologized for the error and replaced the money straight away without any hassle. Thank you”

Posted 3 years ago

“Still waiting on garage to come back into stock and confirmation of when it will be delivered”

Posted 3 years ago

“did not receive order ,got email 2 days later item ordered not in stock”

Posted 3 years ago

“Having components of my order out of stock for some time was disappointing and delayed my project (raised flower bed using Rowlinson timber blocks) but with Covid19, possibly not entirely Garden Street’s fault. However, the 3 Stars are really about having half the order delivered on Thursday and the delivery company/Garden Street appearing to lose track of the remains components! They did turn up on the Monday but no one seemed to be aware that that was going to happen! Other than that the product delivered was completely as described and I have no complaints with that or the ordering process, once in stock, which could have been 5 Star. Thank you.”

Posted 3 years ago

“Slight hiccup on the order, but once contacted they acted very quickly.”

Posted 3 years ago

“Arbour looks very nice but disappointed with two big cracks in the wood which had to be filled with wood filler.”

Posted 3 years ago

“Prompt delivery Good product, but had to redo one part as wood had split and screws too short for the base. Now built and amended, happy with product.”

Posted 3 years ago

“Ask me again when I've received my order.”

Posted 3 years ago

“iI am still waiting for it to be delivered 😢”

Posted 3 years ago

“i still have not received my purchase as of yet 6 to 8 weeks delivery as stated on 5th week as of now w.evans”

Posted 3 years ago

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Garden Street is rated 4.2 based on 7,063 reviews