Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,063 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my builder went to erect it this is what we found . see below”

Helpful Report

Posted 2 years ago

“Product arrived with no screws no instructions and the wood on the back of the chair is split Very disappointed”

Helpful Report

Posted 2 years ago

“Waited 5 weeks. Item lost in transit twice, helpful customer service but they didn't manage to resolve it so asked for a refund because they seemed incapable of actually arranging t get it delivered as promised. Customer service not alwyas good at following up complaints with a reply”

Helpful Report

Posted 2 years ago

“Item was listed in stock, after over two weeks hadn't arrived, so messaged and told it takes 20 working days, not just 20 days. When it still didn't arrive after over 4 weeks (20+ working days). I messaged again. After a few days they responded with it will be another 4 weeks. So they took our money and still have not delivered our shed. I guess we'll see if it turns up at the end of the month or not. Wouldn't recommend.”

Helpful Report

Posted 2 years ago

“Disappointing regarding keeping me up to date and I am still waiting and struggling for an actual delivery date. We do have some other items to order once we receive the current one but unlikely we will re-order from yourselves”

Helpful Report

Posted 2 years ago

“I rang and checked the availability of the product I wanted to purchase and was assured it was in stock (as suggested online). I placed the order which had a 14 working day fulfillment. I had to chase several times to find out what was happening with the order - each time I was promised that they would find out and get back to me but they never did. I eventually found out that the item was never in stock (after they had sat on my money for a month). I did get a refund but overall less than impressed with the service. Beggars belief that modern online retailers cannot have a decent stock control system. The result is that I am now trying to buy garden furniture even later in the season which is almost impossible. Would not recommend Garden Street.”

Helpful Report

Posted 2 years ago

“I ordered the twin chairs with table between, the quality of the materials were of a good quality but the finished product was substandard, a chunk missing out of the table, a huge split down one side of one of the chairs, and the back of one chair looked like it had been put together with either nails or screws that had been screwed right down into the wood. Even though they offered replacements or refund I heard no more. Ignoring my repeated emails and even on the phone promising to call back as my messages were marked as priority, still no reply! Full refund now requested!”

Helpful Report

Posted 2 years ago

“Estimated delivery time for my item was, according to the web site, 5 - 10 working days. After 2 phone calls and 3 emails to chase, my chairs were delivered today, over a month after I ordered them. No contact at all from the delivery service; when I got home from work I found the chairs were left on the pavement outside my neighbours house. Overall, not a great experience.”

Helpful Report

Posted 2 years ago

“Disappointed, I expected better. I ordered my item on 25/03 then heard nothing until enquired as to what was happening on 10/04. I was told there was a delay and it would be delivered in June!! Then it turns up out of the blue at the end of April, again no word. Upon assembly, I noticed water and impact damage on at least one of the pieces and other components don’t line up correctly. For the price I paid, the delivery delay, the lack of communication, the poor quality and damaged pieces, I can only say it has not been worth it.”

Helpful Report

Posted 2 years ago

“I received an email to write a review but still waiting for an answer re my delivery date. I haven’t received my order yet. Estimated delivery two weeks and it’s been six weeks.”

Helpful Report

Posted 2 years ago

“Ordered my shed which didn’t show out of stock, this was end March, supposedly 10-20 dispatch. As of 2 May still no shed and apparently now won’t come until end of May! Pretty poor service if you ask me. Not even an apology from customer service or any form of compensation. Won’t use again. Can’t even review the purchase as I don’t have it to review!”

Helpful Report

Posted 2 years ago

“Shed ordered end of March with lead time 10/20 days. Not actually being delivered until wc 31/5. Plenty of apologies no compensation offered”

Helpful Report

Posted 2 years ago

“Wrong item received, proof sent and poor communication since. Promised a courier to collect the incorrect item but not heard anything else despite chasing?”

Helpful Report

Posted 2 years ago

“36A bottesford road dn163he cannot write a review until i receive it”

Helpful Report

Posted 2 years ago

“I bought a rowlinson wall store. Rang them to check they had it in stock, they said yes, could take up to 14 days. Fair enough, no problem there. Delivery arrived in 12 days (no warning, big truck rocked up), but great I could build it at the weekend. Weekend came, unpackaged everything to check it’s all there, only to find they’d only delivered 3 of 4 parts (no roof or doors). No one available at the weekend to call. Emailed them, no response, called several times over 3 days, told I’d be called back with an update. Eventually on the 4th day I got an email saying it was on its way and I’d have it for the Easter weekend. I asked for tracking info and heard nothing back. Easter came and went, nothing. Now out of stock on their site. No response to emails, stuck in a queue on the phone. Luckily I used PayPal to buy it so I requested a refund. 3 days later I got a text from the collection company to arrange collection. Very disappointing, lied to about replacement part coming, poor communication, wasted 4 weeks, and if I hadn’t requested the refund through PayPal I would have been stuck with it. If you’re interested, the quality of this wall store isn’t the best. Thin and flimsy, edges damaged (only come in plastic wrap, no edge protectors), poorly nailed together with some exposed and bent nails. Give this wall store and the company a miss.”

Helpful Report

Posted 3 years ago

“Ordered end of March and am still waiting for product to arrive.”

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Posted 3 years ago

“Delivery was very poor. I ordered 3 planters. 2 arrived on time but 1 was missing. After 2 phone calls it was delivered but it was broken/”

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Posted 3 years ago

“Nice garden furniture but poor service. Took longer than expected to arrive and part of my order was missing. A month later, no response to my last email so still no resolution.”

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Posted 3 years ago

“Can't really comment since I haven't got my product. I think it's stuck on the Ever Green tanker in the Suez canal. Goodness knows when I will get it. Would have liked Garden Green to explain more.”

Helpful Report

Posted 3 years ago

“The issue was more with the product manufacturer. Only part of my greenhouse arrived in the delivery and I had to spend a day chasing down what was missing part by part with manuals. I have had to wait nearly another two weeks for the rest of the order-let’s hope the rest of it arrives this time and doesn’t waste more of my time.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,063 reviews