Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“" spent a lot of money on a garden shed nearly £1000.... when it turned up the quality compared to exactly the same shed i bought from tiger sheds was appalling, bits falling off the bottom of the shed panels etc..... not very good at all, very disappointed !!!! was expecting a lot more tbh..”

Helpful Report

Posted 3 years ago

“Whilst the purchase of the garden furniture was an easy and straightforward process, the actual delivery sequence was a complete nightmare. The delivery date was set for the 14th of April; this was changed only days before owing to 'issues' (undisclosed). The delivery was scheduled for the following Tuesday; it never arrived and no explanation was given. I then proceeded to make numerous telephone calls and each time I was told delivery would be made. I was also promised a first slot delivery! The first slot turned out to be at 12.15 on the 22nd April, in an empty lorry with a very unfriendly driver. Throughout the process I spent three days at home waiting for a delivery and if I had not made the telephone calls I would have had no idea what was going on as the company's communication skills were zero. Although the furniture is fine my experience will lead me never to buy from this company again.”

Helpful Report

Posted 3 years ago

“Communication unorganised. Delivery majorly delayed. Item arrived damaged. Compensation offer poor and incomplete.”

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Posted 4 years ago

“The item arrived without batteries as advertised. It was a week before I heard a response and needed to use item in coming days, so had to go ahead and buy batteries, only to be then told I was then being sent new ones. Not a major issue but seemed clunky and slow resolution that cost me a small bit of extra money and hassle.”

Helpful Report

Posted 4 years ago

“Product was delivered late. It was dropped off delivery truck so that one corner was damaged.”

Helpful Report

Posted 4 years ago

“Very poor. Let me down by not supplying the item I purchased. Offered an alternative that was not viable, refused to supply a suitable one unless I was prepared to pay considerably more. One of the staff I spoke to was ok but the other talked over me in a patronising way. When I commented that this was not a very good way to treat a customer, he said in an offhand way, 'we have hundreds.' They have one less now.”

Helpful Report

Posted 4 years ago

“Don’t rely on the 1-2 day delivery promise. Ordered a BBQ on a Saturday for a party the following Saturday and it did not arrive. After chasing up during the week, I was assured it would arrive in time but then got a call from the delivery company saying they had not received the item until late and could only deliver after the party weekend. 2* because Garden Street were nice and helpful on the phone and processed refund quickly. However they should not be promising 1-2 day delivery if they can’t deliver on it.”

Helpful Report

Posted 4 years ago

“It’s been over a month since my order with a 5 working day delivery was made and the money was taken. I have still not yet received my order and every time I enquire about delivery I am told that the delivery has been delayed from their supplier.”

Helpful Report

Posted 4 years ago

“Communication about delivery was a little poor, first I knew the chairs were being delivered was when the driver rang because he couldn’t find the house. As for the chairs themselves, not over impressed, as the wood used seems to have been recently cut and not dried, therefore, despite two coats of Cuprinol, started to split within one week. Have my doubts as to whether it is Scandinavian redwood too.”

Helpful Report

Posted 4 years ago

“Products good but big lack of communication on when order dispatched or when to expect delivery driver did not contact as asked 30 minutes before arriving”

Helpful Report

Posted 4 years ago

“4days post order I received an apology email that the product was out of stock. I am not aware if that was true but it sure did disappoint me! At least I was refunded quickly so I will give them that!”

Helpful Report

Posted 4 years ago

“Poor customer service. I had an issue with the gazebo and two of the extension arms were damaged. I wrote to Garden Street and although i received an acknowledgement stating that they would respond with 72 hours, I have never received a response.”

Helpful Report

Posted 4 years ago

“3-7 working day delivery time given. Had to arrange a refund after 11 working days as the product was needed for a specific date.”

Helpful Report

Posted 4 years ago

“We bought a bar through garden street but all communication about delivery was through another company who was supplying the item. Despite emails and telephone calls, I couldn’t contact the company and on the day of delivery they were 4 hours later than the time they stated in their text. Very poor service. The bar has not been assembled yet so can’t comment on that yet!”

Helpful Report

Posted 4 years ago

“I placed an order for a WILARM - garden dining/armchair. Because their supplier let them down twice by sending broken chairs & requesting me to repack the pieces & wait in for their collection, it took over a month to get my money back & find an alternative chair”

Helpful Report

Posted 4 years ago

“What is the point of sending me a review when I haven't received the goods, not even a confirmed delivery date which seems now to be the responsibility of the delivery company. They have has my money for some , offered me a refund due to delays, but since I chose to wait the only communications have been to answer me when chasing. I accept there have been issues but not that I am not kept informed.”

Helpful Report

Posted 4 years ago

“Unfortunately my experience shopping at Garden Street has been unsatisfactory up until this point due to the following reasons: > Website quoted 7/14 days delivery on in stock item - Customer purchased item and received no response for 2 Days - Then sent code via email to book delivery date - First Delivery date available was over 5 weeks away (not 7-14 days quoted) around the 7th July > No contact available so disappointed as already paid out by this point and so booked a slot on the 7th July then booked a precious days holiday off from work and waited patiently > On Tuesday 6th July ( 5 weeks later) at around 5pm I received a short telephone message telling me that my delivery would not be arriving the following day - No reason given just a blunt comment telling me my delivery would now not happen for a further week and had been moved to the 14th July > Tried to call before 5:30pm and find out the real reason for postponed delivery but conveniently could only get an answer phone as they had left for the day! > Disappointed and frustrated as it was so late in the day I was unable to cancel a precious days holiday as well and was also upset at not receiving my purchase > Sent an email to the supplier (Shire) it rebounded and then a text message to the contact number used to inform me that i would not be receiving my delivery - I have still not recieved a response as I am sat at home wasting a days holiday > Not sure still why my purchased product has been delayed (probably blame Covid) seems to be the convenient excuse but suffice to say did not find the experience so far that professional > Need to try and make arrangements again now for the 14th July Delivery but have no holiday left to take uneccesarily and just hope the Goods arrive to a high standard and with no further issues!”

Helpful Report

Posted 4 years ago

“Lovely garden table but only received three legs so not usable”

Helpful Report

Posted 4 years ago

“Swing chair - Poor packing of product leading to items broken and missing parts. Back rail on seat snapped in two pieces (in picture covered in brown tape so we could assemble it) Cracked arm rest Missing bolts and washers”

Helpful Report

Posted 4 years ago

“Accepted order but were unable to deliver”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,587 reviews