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Garden Street Reviews

4.2 Rating 7,063 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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03335771926

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sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID Told would be delivered between 9am and 3pm 4pm came around so I called and was told I was the next drop Never arrived Today I am told its been rebooked for 3 weeks time Shocking service Requested refund so we will see if that takes weeks”

Posted 10 months ago

“I ordered a Suncast storage box on 1.6.23, after waiting a month for the product to come back into stock. On 6.6.23 the wrong colour storage box was delivered. On 7.623 I notified Garden Street of the error and you said you'd arrange for it to be collected. DPD failed to collect the box as arranged on 9.6.23 DPD also failed to collect the box as further arranged on 13.6.23. I have made several calls to Garden Street's customer services since then but although the woman I have spoken with has been polite and tried to resolve this, it appears you are 100% dependent on Suncast sorting the issue out and they don't appear to be communicating. I have been told by your customer services yesterday and today that they have made numerous attempts to speak or elicit an email reply from Suncast, to no avail. This is very concerning that the UK distributor doesn't answer the phone or reply to emails. Are they going bust? Today, 21st June, I have requested a refund and requested confirmation from you by phone later today that this has been actioned. I have also requested a telephone call to let me know when the incorrect product is being collected. This is a largish box which is now sitting in the communal hallway of the flats i live in and is very inconvenient to everyone here. Very disappointed, especially as Garden Street appears to have no control of events.”

Posted 10 months ago

“Received my Keter cabinet April part was broken sent photos as requested was told you would look into and get back to me still no response ?!!!!”

Posted 10 months ago

“Never use this company. Be very careful with what you order, as the picture of what you might be buying may not be the item you want... Pictures of the item I wanted turned out to be not the item they were selling. Very unhelpful staff on the phone, told to have read the description better. Not to go by the pictures...”

Posted 10 months ago

“I ordered the Palram-Canopia Sierra Patio Cover White. I received the item on May 13, 2023, and the box was opened and damaged during delivery. The delivery driver told me the box was damaged at the warehouse and asked me to check it. Careful inspection, there are some shoe prints on the film panel, and some metal brackets have moderate to severe dents and scratches in many places. The box should have been unpacked or returned, because some parts were not fully packed, and there were even a lot of gaps inside the box, causing the metal parts inside to dangle. Let the metal get scratched. I am asking to return the entire product for a full refund. The damaged shipment was picked up last Saturday, May 27, 2023 by Param. I emailed Garden Street asking for a full refund many times but they haven't given me any feedback yet. I have paid £1,175.00 but I do not have any refund.”

Posted 10 months ago

“Wrong item arrived but wasn’t aware until fitter’s came to build: fitter left but arrived next day and built the item and left it in the middle of the patio. So I wa left with an item I didn’t order and built in the wrong place. When I contacted Garden Street they basically said sorry for the inconvenience but that the way it goes sometimes and we’re not going to replace the item or refund me.”

Posted 11 months ago

“"Free mainland delivery" but apparently £99.99 to where I live in Scotland. Are you saying we're independent already?”

Posted 11 months ago

“Very happy with our shed went up very well. Albeit taking time as came in many pieces.”

Posted 1 year ago

“Quality of the goods is good but prefer to receive a call before delivery and the delivery guy just drop it outside my house and refer to help to move into the garden.”

Posted 1 year ago

“my wife purchased a large 8-seater rattan dining set with a parasol for my birthday, which was delivered on time and straight to my patio. Good service GardenStreet.”

Posted 1 year ago

“As described and good quality Easy to put together with some instructions”

Posted 1 year ago

“Very flimsy, takes a long time to put up. No base !! Takes a huge amount if time to adjust once put up. very disappointed!!”

Posted 1 year ago

“I had a couple of issues with my last purchase but the lovely staff at Garden Street went over and above to sort them out. Very happy with my purchase and would recommend them and wouldn't hesitate to purchase from them again.”

Posted 1 year ago

“I purchased a Rowlinson premier potting station at over £200. When it arrived it was very damaged as it had not been packed in anything but thin plastic. So, the whole thing was obviously flying about during transit and wood got broken and split and the metal table top very bent. I emailed Garden street to explain the problem and to warn them how the item was not packed. I did receive a reply asking for pictures. I am not very tech savvy and emailed to say so and explained I didn't wish for a refund just to warn them this was not acceptable. I received another reply asking again for pictures. I feel if someone takes the time to inform a company of a problem they should be grateful and follow up to make sure it doesn't not happen again.Luckily my Husband is clever and was able to rectify the problem I won't be buying from this company again as I did not feel a valued customer.”

Posted 1 year ago

“The furniture arrived on time in large boxes which the driver refused to take round to the back of the house. I was in hospital at the time so my wife had to unpack the boxes and carry the settees, chairs and table around to the back of the house on her own. Apart from that bad experience, we love the dining set and have used it many times when the weather has alowed.”

Posted 1 year ago

“Very prompt delivery, service very efficient. I am very happy with purchase of garden furniture.”

Posted 1 year ago

“Excellent quality and design. Very pleased.”

Posted 1 year ago

“Very efficient service and a good product”

Posted 1 year ago

“Delivered promptly and item as expected”

Posted 1 year ago

“Highly reccomend this if you have thr L shape sofa. Covers the whole thing very easily. Straps to hold it down. Highly reccomended”

Posted 1 year ago

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Garden Street is rated 4.2 based on 7,063 reviews