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Garden Chic Reviews

4.1 Rating 545 Reviews

77 %

of reviewers recommend Garden Chic

Company Reviews

Product Reviews

4.1

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outsunny Hammock Stand Wooden 3.25m should be supplied with a power sander and some decent wood treatment if you want to use this outside. Alternatively you can throw it away and buy another one next year. Your decision.”

Posted 1 month ago

“Company does not support refunds despite saying so in terms and conditions. Would not have purchased if I knew I couldn’t easily return as needed dimensions to be spot on and upon arrival discovered it won’t fit. I have since purchased a made to measure fence railing and had this installed and am left out of pocket for ones that don’t fit that I now can’t return.”

Posted 7 months ago

Hi Hannah, We are sorry you are dissappointed. Your order came directly from the manufacturer and when you decided it wasnt right for you, we tried to help you find a courier to return it with. It is possible to return your items, but because they are large - there are not that many couriers who will carry them & those that do are unfortunately expensive. Returning your items via a pallet network is currently getting progressed with you. Kind Regards GardenChic

Posted 7 months ago

“I ordered a 850kg bag of ornamental pebbles, however when the delivery company called me to arrange delivery it became clear that they could only deliver it with a pump truck as the bag was on a pallet. I live on a road where the bag could only be delivered to the road or pavement by this method. I needed a hiab delivery and the couriers don’t have a hiab truck. I also explained that there is no info on the buy or pay page about the manner of delivery and if it had been stated it was a pallet delivery I wouldn't have ever bought the item. When I asked Gardenchic for a refund they told me they would have to withhold £60 to get the pebbles back to them. I didn’t accept this and 5 days later I’m still waiting for my refund.”

Posted 8 months ago

Dear David, Thank you for your review. Our website clearly states that all pallet deliveries are 'kerb side' drops. We are sorry that you did not see this. The info does appear in more than one place. If you had cancelled your delivery prior to it being despached, there would have been no issue. However, unfortunately you did not and only did so when it was out for delivery which has resulted in a carrier charge. Nonetheless, we tried to support you and advised that we would attempt to negotiate down the failed delivery fee for you. You advised us that you were not interested and if we did not refund you in full immediately, you would leave bad reviews everywhere for us. This is sadly one of them. We always look to support our customers and sought to find a compromise or some middle ground with you. It is dissappointing that we were not able to do so. You were refunded 100% in full by us. kind Regards GardenChic

Posted 7 months ago

“Really disappointed with the swing seat we bought. It has green streaks everywhere and a sticky green substance on quite a few of the slats. GardenChic suggests this is standard and will fade with time - not sure what I should do with the clothes that the substance attaches to - it will not come off easily. I have raised a dispute with PayPal as I fiund this company response quite time wasting and frustrating,”

Posted 8 months ago

Dear Roque, The product you have purchased is made of wood. This is a natural product and will rot unless treated. Your Swing seat has been pressure treated / tanalised at source to protect it against such rot. We state this clearly on the website. This treatment will protect it for upto 25 years. Churnet Valley do not supply any untreated products. Sometimes pressure treatments can result in some green or blue powdery marking in places. This is temporary and will fade in time. Many customers also choose to stain their their wooden items to a colour of their choice. This not only enhances the look but also the protection. Maybe this is an option for you? We have responded to all your queries and offered professional advise as provided by the factory - which yu choose not to accept. We are sorry that you are not happy with your purchase and rmain happy to work with you to get the situation resolved - either directly or via PayPal. Best Regards Garden Chic

Posted 8 months ago

“Having purchased a gas BBQ with lava stones,very misleading,from the description,looks good,but it’s so small and not sturdy at all, just moves about I had to build a plinth to fix it on and screw it down in case it got blown over igniter not working after second time,I have cooked my steaks on it only room for two,sometimes when you bye online,you take a chance,I guess this was made in china ,only positive thing delivered on time,”

Posted 9 months ago

Good morning, Thank you for your review. We can look into this further for you, but we cannot see you have reported anything to us at this stage. Would you be able to email info@gudrum.com please, possibly with some images or a short video and we can look into this our end. Kind Regards Garden Chic

Posted 9 months ago

“Sadly I would avoid this company. Communication is very poor and they appear to just act as sellers for manufacturers, so they take no responsibility for issues. Only have a part of my ordered item and they can’t tell me when or if the rest will be coming anytime soon! Frustrating”

Posted 9 months ago

“I ordered 2 sun loungers on 10/06/23. It’s now 21/06/23 and still not received my order. Contacted garden chic and they don’t know why it hasn’t been delivered.”

Posted 10 months ago

Hi Allison, We are sorry that your order took longer than expected. Sales have been very strong and we have been working very hard to stay on top of things. Our email has had an auto responder on for a couple of weeks asking customers to allow 3-5 working days for a response. You contacted us and asked us for an update on your order, we asked for you to confirm your order details so that we could look into it for you. You sent them through at approx 1pm & then left this review the following morning before we had chance to respond back. Your items were in transit at the time & were delivered the day folowing the review. We hope that they give you many years good service. Best Regards GardenChic

Posted 9 months ago

“I purchased a Banana Cantilever and base on 28/04/23. Stated 3 to 7 days, on 7/05/23 I contacted customer service with regards to my order, I received email back on 9/05/23; stating it was in warehouse ready to be uplifted. And would be delivered together. I received the base on 11/05/23, with no Banana Cantilever, contacted customer service again to inform them. Received a email on 15/05/23 to inform me that, it had left warehouse.that they would investigate and get back to me. They got back to me apologising stating, that they only had green left I informed them to give me a full refund for order, Eventually on the 19/05/23 I got refund for Banana Cantilever, I contacted them again, explaining I wonted full refund and to uplift the base. After a few more emails The base was finally uplifted on 2/06/23, I am still waiting for refund To say I am a little annoyed is an understatement, hence the reason for this email. So my question is ? advertising products for a great price, but is unable to fulfil, the goods or delivery is not given your Company a good reputation I never do reviews, but feel I need to let other customers know my experience. Hope it helps”

Posted 10 months ago

“First told item was in stock. Then 5 week lead time. Then Booked for 7 weeks for delivery. the cancelled the day before and re booked at their next available slot in 7 weeks. 14 week wait for”

Posted 10 months ago

Good afternoon, Thank you for your message. Please could you confirm if you have contacted us via email or phone regarding the issues with the delivery date, or have you been communicating with the manufacturer? If not us, please do contact us either via info@gudrum.com or our number is 01636 858290. We can certainly look into this for you once we have these details. Kind Reards, Garden Chic

Posted 10 months ago

“I ordered a gaming chair and received a mini greenhouse. It took a month and many emails to get this resolved, all the time my payment was held hostage - absolutely no sense of urgency. Very disappointing as this was a gift for my grandson.”

Posted 10 months ago

“Bought the outsunny metal storage shed advertised as 8 x 6 once I started putting it up it was actually a 6 x 4 with a lot of holes out of place so lots of predrilling necessary and really poor quality flimsy material”

Posted 11 months ago

“Sell you item, take your money then a week later contact you for nearly £100 extra for delivery, all details was entered during checkout process,”

Posted 1 year ago

Good afternoon, We are sorry to hear there is an additional shipping fee for your order, there can sometimes be delivery charges with some suppliers based on the location, we understand this can be frustrating as it did not show when you added the item to the basket however, we have been advised this is what the courier would charge. We want to work with you to get this resolved but we were only given 10 minutes from receiving your email to the review being posted. Kind Regards, Garden Chic

Posted 1 year ago

“Having placed an order for a computer desk on the 28th December and receiving an e-mail on the 5th January to say this had been dispatched I then needed to chase up delivery details which I did on the 11th January. The customer service department kept saying they would contact me with details. Something they never did. After chasing these details again, and this company blaming their suppliers I have finally been told the product is now out of stock and a refund will be arranged. I just feel that I have been lied to throughout this whole process with them trying to blame someone else instead of taking responsibility for their failings. Would never order anything again and would certainly not recommend them to anyone.”

Posted 1 year ago

Hi Gordon, We sincerely apologise for your experience with us, this has been reviewed internally to identify the fault moving forward so that this will not happen again. I can see that you have been refunded in full but understand the inconvenience this has caused, Yours sincerely, Garden Chic

Posted 1 year ago

“advertised a white christmas tree and what i received was not white. they said i need to pay £30 to return the item which cost £64.99. no help whatsoever even though they admitted in writing that the item received was not what was advertised. absolutely useless - will never use this website again!!!!!”

Posted 1 year ago

“My 3 day delivery took 12 days, the outdoor dining set was advertised as hardwood, it's not. Infact if I had viewed this setting in store I would not have purchased it. The table top was scratched on unpacking it. I will never buy furniture online again.”

Posted 1 year ago

Dear Robert, Sorry to hear your purchase with us didn't meet your expectations, we try to make sure all our products are fit for purpose and can only apologise this wasn't the case in this instance. We will investigate the issue concerning the delivery delay, our team will contact you when we can better understand why the order was delayed. Garden Chic

Posted 1 year ago

“Flimsy poor quality plastic & poor quality metal that can easily be bent with fingers. Dreadful instructions, ruined an entire Sunday trying to put the thing together. Holes not in right places, nothing fit together properly & no floor. Barely worth £150 but charged £350 for this piece of low-quality rubbish. Never buying from them again. Not happy at all! Overcharged & probably won't survive the next storm.”

Posted 1 year ago

Dear Customer, Sorry to hear your purchase with us didn't meet your expectations, we try to make sure all our products are fit for purpose and can only apologise this wasn't the case in this instance. Please contact us and we can try to help you with your issue. We always try to give the best experience to all our customers and sincerely apologise your experience was not a positive one. Garden Chic

Posted 1 year ago

“Waited months for our item. Finally arranged delivery for Friday but they cancelled on the day. They moved to the Saturday with 3 separate messages with similar but different times. Waited in for all of them but no delivery and no information. I have cancelled the order, I'm now waiting for a refund.”

Posted 2 years ago

Thank you for leaving feedback and apologies to hear the issues experienced with your order, I can assure you this is not standard practice. I can see this was refunded in full. Many thanks Customer Services Garden Chic

Posted 2 years ago

“Atrocious delivery and poor customer service I ordered and paid for a mini greenhouse and was quoted 3-4 weeks. After 7 weeks and having to chase Garden Chic nearly on a daily basis I still haven’t received my order. I have just been informed that delivery will be at least a further 3-4weeks, so by my calculation this will take me to 12 weeks and counting. Garden Chic are not proactive I have to contact them all the time. They are good at apologising but extremely inept at delivering the goods. For anyone who hopes to get their items and start to enjoy them don’t bother to go to Garden Chic”

Posted 2 years ago

“Order a parasol on 01/03/21 the items was never delivered and i have been chasing and chasing to get my money refunded of £2,582.00 and keep get palmed off with a lady called Sammy this is total unacceptable customer service, i have taken further action now to get me money refunded.”

Posted 2 years ago

“Bought a 6ft x 2ft growhouse at 500 pounds from garden chic delivery service is deplorable from garden access 3rd delivery to date starting with half of frame delivered last week this week 4 boxes of glass and still require another box for frame this growhouse is expensive and don't think I'm being unreasonable asking for a decent delivery service no apology for delay and there attitude stinks even had cheek to say if you don't want it we will collect it what a deplorable service and attitude don't recommend anyone yo take these products on and expect compensation which seems to be a problem and they seem to think its OK to treat customer like this don't touch this company eith a barge pole”

Posted 3 years ago

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Garden Chic is rated 4.1 based on 545 reviews