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Garden Chic Reviews

4.1 Rating 545 Reviews

77 %

of reviewers recommend Garden Chic

Company Reviews

Product Reviews

4.1

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a petrol lawnmower off their site 6 days ago. Delivery was advertised as 3-5 days. I have yet to receive my product, or hear any update since my original purchase date.”

Posted 1 month ago

“Ordered a garden furniture set. They originally sent the wrong cushions which I understand can happen. Contacted them promptly and they arranged collection quickly and agreed to post out the right cushions once they received the wrong ones. It took a further 2 weeks to post out the right cushions, eventually was sent on the 30th of this month and it is now the 5th and the overnight DX courier they use, still haven’t delivered them.”

Posted 10 months ago

“I bought 3 forest garden planters 1.8m When they arrived they look NOTHING like the photo. I had to spend eight hours sanding them to get them looking anything like the photo. I have never seen rougher cut wood! Please be aware if you buy these they would probably suit an allotment not a patio!”

Posted 11 months ago

Hello Thank you for your message, I am sorry to hear that the planters arrived looking different to the photos. However, I cannot see that you had reported an issue to us our side, if you had, we could have looked into this for you with Forest Garden to get the issue resolved. If you wish to contact us, please do send an email to info@gudrum.com. Kind Regards, Garden Chic

Posted 11 months ago

“The actual cabin is mostly good quality. However, the instructions are awful! You have to work from drawings alone and much of it is guess work. I ended up having to pay a professional carpenter £450 to help me. He was seriously challenged by the instructions too. We had to work by trial and error which took us 3 whole days. Not impressed. Also the wooden base provided was not big enough for the structure. We had to buy more treated wood and enlarge it. If the company provide step by step instructions I would recommend this product. Until then I would look elsewhere. Dear Garden Chic. Thank you for your email. I did contact the retailer both in advance of purchase with questions about whether I would need assistance with assembly, and after I received the instructions and cabin. I was assured that as long as I had "a reasonable standard of DIY" that I would have no problem assembling the cabin. I also phoned to complain about the poor quality of the instructions as soon as I had removed tha packaging. I was told that the drawings were "very straightforward" and "easy to follow". The step by step instructions were included, but for a completely different 4 sided cabin with a pitched roof. I was informed that there were not specific instructions for my cabin. This in my opinion constitutes mis selling. If you are prepared to reimburse me for the funds that I was forced to pay out for a professional (who had never seen such poor instructions) I will consider amending my review. Best wishes Carl”

Posted 1 year ago

“Garden Chic were great - delivery and everything was great. The product - large parasol was very poor quality and broke within 2 days - the fixings are not of good quality the parasol itself is fine but screws etc. are plastic and broke - don't recommend the product”

Posted 4 years ago

Hi there, Please can you contact us by email as we cannot trace you, we would be happy to help in any way we could to resolve this! GC

Posted 4 years ago

“After only a few months, the fire pit has rusted and gone brown. Considering this is an outdoor garden item, I would have expected it to last a lot longer. It also would benefit from some holes in the bottom to let the water out. It's a shame as otherwise it would have been a great fire pit.”

Posted 4 years ago

Hi Jenny Thanks for the review. Metal firepits will always rust owing to the heat from the fire and the item being an outdoor product but rusty is usually considered to be part of the natural, rustic attractiveness of the items. We do say on the web site that the metal firepits will rust, usually the first time that they are used.

Posted 4 years ago

“Delivery left in front garden (despite calling and requesting it was left in shed). Their attitude was "not our problem". Would never use this company again.”

Posted 4 years ago

Hi Dawn Thanks for the review. Ascalon furniture is part of our kerb side delivery range. We did request with the courier that the item be placed in the shed but anything beyond kerb side is at couriers discretion. Courier reported access issues to the shed. Our apologies for any misunderstanding.

Posted 4 years ago

“Goods were faulty. I needed to make many phone calls to get a refund for the return of my goods. However the people who responded to my calls were very pleasant, cheerful and helpful.”

Posted 4 years ago

“Poor delivery information Basic - poor product quality”

Posted 4 years ago

“There are some things we do like about the product (garden pergola) but these have been outweighed by the problems we have experienced in erecting the pergola. The placing of specific pieces was difficult due to lack of identification of them from the plan, measuring the area for correct placement of the legs was very difficult as the measurements given for the foot plates on the plan didn't match the measurements of the foot plates supplied - we had to ring the office to get the correct measurements! Putting the canopy in place was very difficult due to a pulley ring being slightly smaller than all the others and we had to force the pole through it, which now means that despite the instruction to remove the canopy in the winter and in event of strong winds it is now impossible to remove the canopy - any advice you can give us as to protecting the canopy for the future or how to change the pulley without dismantling the whole structure would be very much appreciated. We hope to hear from you!!!”

Posted 4 years ago

“It took a month to get my order. I had to ring to chase it up only to find that my order had not been processed.”

Posted 4 years ago

“The panels were hot all the same and all the lats were stapled not nailed And fell apart when moved ( it took me all day to nail together ) complained But not response from garden chic , look else where”

Posted 4 years ago

“Ordered on 11th March received on the 20th May after several phone calls chasing”

Posted 4 years ago

“I purchased a wheelbarrow which, on arrival I realised was smaller than i wanted. I asked to replace it with a larger one. I was told that this was not possible. I will not use Garden Chic in future.”

Posted 4 years ago

“Poor customer service”

Posted 5 years ago

“Product fine but took 6 weeks to deliver. Apparently the product was out of stock but it said in stock on their site when I ordered it. The worse thing about garden chic was their lack of communication. No emails to let you know whats happening, just total silence. After waiting 3 weeks I got in touch to ask what was happening. They said they would phone me back they didnt. Would I purchase from them again? Definitely not.”

Posted 5 years ago

“the sizes on the website were miss leading have contacted the supplier to no satisfaction also the wood was damaged in certain areas”

Posted 5 years ago

Dear James Thank you for your message regarding the Grange Bramblecombe Pergola. I am sorry that you feel that the dimensions are in-accurate or mis-leading - we display as follows: Grange Bramblecombe Pergola Dimensions: • Internal Diameter: 2.7m • Outer Diameter: 3.6m • Distance Between Each Post: 1.94m • Overhang (Rafters): 40cm • Height: 2.1m - 2.7m depending on the anchoring method used • Post Size: 95mm x 95mm • H 279.8 x W 363.4 x D 363.4 We would be very grateful for any suggestions that you may have how we could display this information in a better way. Please would you be kind enough to contact us through the e-mail channel.

Posted 5 years ago

“Have not received the items yet no information when they will arrive”

Posted 5 years ago

“Poorly designed product broken on arrival. Massive delay in delivery but no updates given. Arrived without prior notice lucky a neighbour took it in.”

Posted 5 years ago

“Ordered garden circle pergpla. The supplier cancelled the delivery on six separate occasssions. I eventually cancelled order. Garden Chic kept saying this matter was beyond their control.”

Posted 5 years ago

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Garden Chic is rated 4.1 based on 545 reviews