I ordered a 850kg bag of ornamental pebbles, however when the delivery company called me to arrange delivery it became clear that they could only deliver it with a pump truck as the bag was on a pallet. I live on a road where the bag could only be delivered to the road or pavement by this method. I needed a hiab delivery and the couriers don’t have a hiab truck. I also explained that there is no info on the buy or pay page about the manner of delivery and if it had been stated it was a pallet delivery I wouldn't have ever bought the item. When I asked Gardenchic for a refund they told me they would have to withhold £60 to get the pebbles back to them. I didn’t accept this and 5 days later I’m still waiting for my refund.