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Garden Chic Reviews

4.1 Rating 547 Reviews

77 %

of reviewers recommend Garden Chic

Company Reviews

Product Reviews

4.1

Based on 547 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

Garden Chic 5 star review on 19th October 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a shed with Garden Chic. Worst customer service I have ever come across. Was only sorted about 2 weeks after initial order. They had reached credit limit with suppliers. Told I would receive calls back which never happened. Ended up with a different colour shed (just so I could get one). Would not use again. Don't often give bad reviews but this needed saying!”

Posted 4 years ago

Dear Paul, Thank you for the honest feedback. I am very sorry you feel this way. After a particularly busy month we had surpassed our limit with that particular supplier and so this held up a handful of orders for a couple of days - yours included. The issue was swiftly dealt with our end and all orders released. You kindly decided to accept the alternative colour to speed up the process as there was a longer lead time on the shed you initially ordered. If we can be of further assistance please do contact us. GC

Posted 4 years ago

“First delivery to wrong address, second was delayed due to damage. I won't buy from a company again who have no customer service number. Web chat is fine for queries but not any form of complaint. The product was fine, but the experience as anything but”

Posted 4 years ago

Hi Karl Thank you for your review. The item was delivered to the address given at the time of ordering however the revised address that you kindly forwarded after ordering was received a little too late for the courier to action. Our sincere apologies for this. There is a customer service number on the web site on the Contact Us page. Thanks

Posted 4 years ago

“Excellent product - stylish and great quality and much more robust than you expect”

Posted 4 years ago

“I ordered on line and paid with the website saying the item was in stock only to be told that it was out of stock and would take months to be available”

Posted 4 years ago

“Customer service very poor, summerhouse was not indicative of the images shown on the website. Several issues experienced including missing parts, damaged parts and overall quality very poor”

Posted 4 years ago

“Poor handling of item complaint.”

Posted 4 years ago

“Garden chic took my order and my money. Then promptly emailed me to say they had run out of stock and I would be refunded. It was about 3 weeks later I realised I still hadn’t been refunded and called them. They then looked and saw that they hadn’t and refunded after that. So if i hadn’t called them I wouldn’t have my money. Wouldn’t use them again.”

Posted 4 years ago

Hi Nicole Thank you for your review. We had actually back ordered your fence panels for delivery on the next batch of stock. This would have meant that your delivery was about 3 weeks late. Unfortunately we didn't have a record that you wished to cancel. A flood of orders over one evening meant that we sold a large amount of stock in a short period and unexpectedly ran out of stock. Our sincere apologie4s for the inconvenience and misunderstanding. Our apologies for the inconvenience.

Posted 4 years ago

“The barbecue arrived with a damaged part. Emails requesting a replacement were ignored. Still haven’t heard.”

Posted 4 years ago

Please would you contact us as we don't appear to have any messages regarding missing parts. As your review is anonymous we are not able to trace

Posted 4 years ago

“Ordered shed ,paid told would be 2-3 weeks then told out of stock for 2-3 months. Offered refund but I had to chase refund. Wouldn’t recommend and wouldn’t use company again!”

Posted 4 years ago

Thank you for the review. The Rowlinson Potting Store that you kindly ordered on 25th May had a guideline delivery schedule show at 6-8 weeks owing to delayed manufacture. The delivery schedule is now shown as 21 working days which is back to the usual schedule. It seems that there has been a misunderstanding regarding the temporarily extended schedule.

Posted 4 years ago

“Website states in stock its not!”

Posted 4 years ago

“Worst company I could have dealt with for fence panels, no stock , empty promises , a poor company to put your trust in for a tradesman, entrusted with an order near £1k. Just don’t order , much Better online material suppliers available.”

Posted 4 years ago

Thank you for the review. Owing to your review being anonymous, we are not able to trace your order however we don't have any record of a fencing order of over £1000.00 that we have been unable to deliver in 2019. We have very many tradesmen customers and place great value in their orders as we are very aware that their livelihood depends on promises being kept.

Posted 4 years ago

“We ordered the shed and paid, we were told our delivery date would be approximately 2-3 weeks. We then received a email to say shed wouldn’t be available for another 2 months ! We were told we could have a refund , but I had to chase the refund. I would not use the company again”

Posted 4 years ago

“I only normally leave a review if a company has met all of my expectations, are High in customer service or if they are poor. In the case of this Company I can only really use two words - ABSOLUTELY RUBBISH. I Would not reccomend or use them again!!!! Following confirmation of the order and my payment I got a confirmation back for the order, saying I would get a further update when the order had been processed. As delivery is normally between 5-7 days and having had no correspondence after a week I emailed them, asking for a progress. Two days later still no reply!! I emailed them again asking for an immediate response, I finally received one saying that they could not process my order, no reason as to why even though the GardenChic website. allowed me to place my order and take immediate payment!! What is really annoying was that they did nothing (apart from taking payment) until I had contacted them, good customer service, I don’t think so! I have since bought the items elsewhere with a more reputable company! One star only because I got a refund within 24hrs.”

Posted 4 years ago

Thanks for the review. You kindly placed an order for delivery within 7 working days as per the web site. Four days later you then very kindly added to that order and requested that the whole order be delivered at once. Owing to picking times and arrangements with delivery vehicles we had to remove the order from the first, smaller, delivery vehicle, add the additional products and place with a second, larger vehicle. The order was still delivered within 7 days of you kindly placing the second part of the order. Our apologies for any misunderstanding.

Posted 4 years ago

“Would not reccomend or use again I ordered set of gate hinges and got a confirmation back for the order, saying I would get a further update. A week later nothing further so I emailed them and contacted them through their online chat. It turns out that what I ordered could only be supplied when ordered with a gate. However the GardenChic website allowed me to order it, and confirmed the order. What was really annoying was that they did nothing (apart from taking payment) until I contacted them The online agent was very helpful, the one star rating is no reflection on her.”

Posted 4 years ago

“5/7 working day delivery was in our case 15 days , we had escalated our case to garden chic management & were assured we would receive our order on time. My customer was left fenceless with young children for 2 weeks, which reflected badly on us. The order finally arrived at 7 in the morning with no ‘1/2 hour warning call’ we were assured we would receive . Sorely disappointed in the service we received .”

Posted 4 years ago

“Delivery took a month not 5-7 days as advertised, customer service is appalling with no response to my complaint and my summerhouse is poor quality with terrible instructions. Waste of money.”

Posted 4 years ago

“When ordered the gate , was informed that is out of stock and will need to wait for a delivery few weeks. When finally arrived , they mistakenly sent different size so , they need another few weeks to complete the order. Will not recommend!”

Posted 4 years ago

“Placed a big order with this company and got a delivery date a week later. Next day I asked if I could add to the order and was told 'yes'. They took payment, and then the goods never showed up. They had cancelled the order without telling me. Their excuse was it was my fault for ordering more things! (That's a first, a business criticising a customer for spending more money with them). I got no apology or offer of a discount. Nothing. When goods finally arrived they weren't complete either and some were damaged. You had to pay extra for a finishing kit, which I wasn't told about. Overall, a very stressful and a strange company to deal with who seem to be working on a 1970s model of customer service, which involves being rude, aggressive and blaming the customer.”

Posted 4 years ago

“The quality if the wood was terrible, split and rotten in places. Doors were warped so badly that they wouldn’t fit and we had parts missing. Really disappointed!”

Posted 4 years ago

“Forgot to order the shelf from the supplier!waited more than a month!Poor customer support!Would not use again!!”

Posted 4 years ago

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Garden Chic is rated 4.1 based on 547 reviews