Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,327 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two pairs of Gabor sandals in 2014 "Impression" and "Adeline". They were so comfortable that I was confident in ordering another two pairs, "Colo" and "Boa". Both were so narrow there was no way I could wear them. So disappointing compared to my original purchases.”

Helpful Report

Posted 10 years ago

Hello, Thank-you for taking the time to provide this feedback. I'm sorry to hear that you have had this problem. While we do our best to advise on fitting, unfortunately you can never guarantee that a pair of shoes will fit without trying them on, even within the same brand. If you would like to leave product feedback on our website, your experience will help both us and fellow customers. Otherwise, I hope that you continue to shop with Gabor in the future. Kind regards, Matthew, Customer Services

Posted 9 years ago

“I like Gabor shoes but The pair I ordered last week from Charles Clinkard I had to return because of they didn't fit! I was really angry that I had to return them via registered post which cost me £8.55! I think that is appalling! So I hope whoever reads this takes note!!”

Helpful Report

Posted 10 years ago

Hello Susan, Thank you for taking the time to leave feedback and I am sorry that you have been left disappointed with your recent purchase. Whilst we offer free delivery, at the moment free returns is not something we offer. We do realise that some methods of posting can be expensive, so for this reason we do advise on our website to check Collect+ out (the links are on our website to purchase a return label). The cost for this is around £4 and you can return multiple items with one label. I do hope that in light of this, you haven't been put off ordering from us again in the future. We do regularly review our delivery and returns policy, so I will make sure to pass all your comments on for consideration when we next review. Kind regards Sam, Customer Services

Posted 10 years ago

“The shoes came in a battered box and were in poor condition with the part of the side panel scraped.they seem to have been damaged or on the shelf for a long time, put in an old box and sent through.you would have expected a check on them before they are sent out.we have kept them because we can't be bothered wrapping and sending through the post office which is not near where we live.It is very disappointing service and quality whereas similar shoes made by gabor from shoon and house of Fraser came through in good condition.”

Helpful Report

Posted 10 years ago

Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear that you have had this problem with your order. All of our items should be thoroughly checked before they are sent out, and I apologise if this has not occured on this occasion. Although we cannot guarantee the condition of the shoe box, which may become damaged in transit, this too should have been monitored before dispatch. I will contact you shortly and hopefully we can discuss this further. Kind regards, Matthew, Customer Services

Posted 10 years ago

“I ordered the shoes 7th June and had email confirmation they had been despatched later on that day (being sent to local shop for collection). Next email I received is on 14th June asking me to review my purchase! I phoned the shop thinking the shoes must be there but they hadn't notified me but no they are still not in. Rubbish service!”

Helpful Report

Posted 10 years ago

Hello, Thank-you for your message. I'm sorry to hear about this problem, I will contact you shortly to discuss this further. Kind regards, Matthew, Customer Services

Posted 10 years ago

“product - great Service & systems for purchasing – appalling 1st time I tried to purchase sandals I clicked buy, but by the time I got to the checkout they were out of stock? I waited for the email to and when they came back into stock I went back and purchased the items. I then had an email a day later with – update on your order! They had run out stock! – What???? 3 days later I had another email saying that my order had been dispatched??? How can you run a business like this?”

Helpful Report

Posted 10 years ago

Hello Rebecca, Thank you for taking the time to review your recent online experience. I can see you placed two separate orders for the same item. We could only fulfil one of these orders, which is why we emailed you about cancelling one and then about dispatching the other. Occasionally, when multiple orders are placed for the same item within a short space of time, demand can outstrip supply and whilst rare, it does mean we have to cancel the order. I am sorry that you didn't enjoy your online experience shopping with us but I hope you give us another chance in the future, and I hope this response explains why you received two emails with conflicting messages. We will give you a call in the next 10 minutes to discuss this further with you and to see if there is anything else we can help you. Kind regards Sam

Posted 10 years ago

“For shoes costing £89.99 I was very disappointed in the poor design and quality. The buckle idea was peculiar, it didn't work and the metal was very shoddy. The quality generally was not up to Gabor standards. I have had to return them which cost me £4.40. I am not at all happy and won't order Gabor online again.”

Helpful Report

Posted 10 years ago

Hello Thank you for your feedback I am sorry to hear you were disappointed with the quality of your purchase this is unusual with Gabor shoes. I will give you a call shortly so we can discuss the matter further. Kind Regards Joanne

Posted 10 years ago

“I'm still waiting but I didint get it yet”

Helpful Report

Posted 10 years ago

“I ordered online. Received the wrong size shoe. Paperwork accompanying parcel showed size originally ordered. Staff obviously not paying attention to what they were doing. Returned shoes, guy on phone very helpful emailed return label within minutes, but no confirmation of receipt of shoes. Now wishing I had placed order with Charles Clinkard instead. Buck up Gabor or lose customers!!”

Helpful Report

Posted 10 years ago

Hello Linda Thank you for your feedback. I am sorry to hear about the problem with your order. I have checked and the correct sized shoes have been dispatched to you and should be with you very shortly. We do appreciate your feedback to help us improve our service and if there is anything else we can do for you please do not hesitate to contact us. Kind Regards Joanne Baldwin

Posted 10 years ago

“Beautiful boots so pleased with them. Shopping experience overall was poor but this was down to the poor information received from the delivery company interlink express. Boots failed to turn up on 2 occasions and once delivered nobody could tell me which neighbour had then, no card put through my door either. Frustrating.”

Helpful Report

Posted 10 years ago

Hello Sue Thank you for your feedback I am sorry to hear about the problem you had receiving your order. We have been using Interlink for some time now and generally receive positive feedback regarding their deliveries however your experience is unacceptable and we will feed this back to Interlink to help them improve their service. We also dispatch using Royal Mail so if you do order from us again and would prefer your order to be sent with Royal mail please just let us know and we will be happy to do this for you. Kind Regards Joanne Baldwin

Posted 10 years ago

“I promised myself I would never buy another pair of Gabor shoes after the heel fell off boots I had purchased - John Lewis replaced them immediately but the sole fell off the replacement. This time around, the tip of the heel is coming off and I have only worn the shoes once - I will be returning them this week. Unfortunately, I ordered them online and had to pay for delivery and will also need to pay for the return - not a happy shopper.”

Helpful Report

Posted 10 years ago

Hello Caroline, Thank you for your message. I am sorry to hear you are having problems with your shoes. I will contact you in the next 10 minutes or so to see how we can help you with this. Kind regards, Rosie Nixon.

Posted 10 years ago

“Although I am happy with the purchase I made the actual experince of receiving the goods was extremely poor. Interlink express did not follow instructions, there website stated that a secure place for delivery could be selected, which I did only to find a calling card was left as I was not at home. I tried calling to rearrange but my call was eventually disconnected without speaking to anyone so I emailed them only to receive a reply 2 days later (despite them stating a reposnse would be sent within 24 hours) stating I needed to put it in writing if I wanted the parcel left in a secure place. I eventually received the good 3 days after the requested delivery date and when the driver was asked why he had not followed instructions for leaving the parcel on the previous 2 dates he said he had not been given the information. I think if you are using Interlink Express for deliveries they should at least provide the service they say they offer on their website as it is reflecting on your service to the customer. I am still waiting on a further response from them after I expressed my disatisfaction of their customer service but am not expecting a reply any time soon.”

Helpful Report

Posted 10 years ago

Hello Miriam, Thank you for taking the time to give us your feedback. I am really disappointed to hear the problems you have had with Interlink, as they usually provide our customers with an excellent delivery experience. Please accept my sincere apologies that this has not been offered on this occasion. Safe place instructions are normally carried out without issue, so I am not sure how this has been overlooked by them. I am confident it is an isolated incident however it is still unacceptable. Please be advised I will follow this up with them, to ensure it doesn't happen again. I hope this hasn't put you off ordering with us again, as I am sure you will find the delivery experience next time to be excellent. You can also contact us after placing the order and we will be happy to dispatch your order with Royal Mail as an alternative, if this is more convenient. Thank you once again for bringing this to our attention, and if you would like to discuss this any further, please don't hesitate to get in touch. Kind regards, Sam

Posted 10 years ago

“Very disappointed. Shoes sent to wrong address, then not available. Range in size 35 very limited at present”

Helpful Report

Posted 10 years ago

Hello Gemma, Thank you for your email and I am sorry to read about your disappointment. Unfortunately the address you gave us before dispatch was incorrect, so it was returned to us by Royal Mail after going out for delivery. If this happens usually, our couriers will contact us to see if we can amend it (rather than have it returned) however this isn't the case in Northern Ireland. Smaller sizes are harder to come by I am afraid, simply because a lot of manufacturers don't produce them. I do hope you have some luck in the future though and find a style that is suitable for you. Kind regards, Sam

Posted 10 years ago

“I was very disappointed when my Gabor Rani shoes arrived after waiting some time for a size 8 to come into stock. The shoes had no inside protection, they were empty of any stuffing at all. So they arrived creased. There were also numerous scratches on the outside and looked like they had been previously worn. They did not have any in my size as a replacement. I am though happy that the company send me a Collect + pre-paid sticker to return so that I did not have to bear the cost, but this meant an unnecessary trip to a local shop.”

Helpful Report

Posted 10 years ago

Dear Lisa Thank you for your e mail. I am sorry your shoes have arrived damaged. We do state in our terms and conditions that the shoes may have come from one of our stores and therefore may have been tried on, however they should not have been sent to you in a poor condition and we will investigate into how this has happened. I believe Matthew has sent you a pre paid returns label and once we receive the shoes we will issue your refund immediately. Once again please accept our apologies for the inconvenience you have been caused and if you have any further queries please do not hesitate to contact us. Regards Joanne Baldwin

Posted 10 years ago

Gabor Shoes is rated 4.6 based on 12,327 reviews